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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5-star property
1515 Prudential Dr, Jacksonville, FL 1-855-201-7819
4.3 out of 5
Excellent!
See all 16 travelocity Reviews

"I didn’t like the parking…. It was too far from the entrance 😟🙁 " More

By a verified traveler on Sun 24 Sep 2023

Points Of Interest

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Hotel Description

Hotel near Baptist Medical Center Jacksonville in Jacksonville

Downtown Jacksonville stay

With a stay at this Downtown Jacksonville hotel, you'll be within half a mile (1 km) of Baptist Medical Center Jacksonville and 2 miles (3 km) of VyStar Veterans Memorial Arena. Daily's Place and TIAA Bank Field are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A bar/lounge, a 24-hour front desk, and a terrace are also provided.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$119* Per night/room Apr 24 - Apr 25

Room, 1 Queen Bed, River View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, River View (Partial River View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, River View (Partial River View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, River View (Mobility Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Southbank Hotel by Marriott Jacksonville Riverwalk ratings based on 16 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Southbank Hotel by Marriott Jacksonville Riverwalk

Everyone (11) Family (3)
4 out of 5

Posted by on Mar 23, 2024

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Comment from Hotel Management

Apr 12, 2024 by DJ

Thank you for your feedback, we hope to welcome you again soon!

5 out of 5

Posted by on Dec 18, 2023

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Comment from Hotel Management

Dec 19, 2023 by Maryam

Thank you for taking the time to review our hotel! We are so happy to hear from you, and hope to see you again should you return to Jacksonville.

5 out of 5
I didn’t like the parking…. It was too far from the entrance 😟🙁

Posted by on Sep 24, 2023

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Comment from Hotel Management

Sep 27, 2023 by Will Comments

Ms. Janice,The hotel is in the process of fully converting to the Marriott Delta Brand. Soon, we will be making some exciting upgrades and changes to include Updated hours of operation pertaining to Housekeeping and Offers of late check out. also, the exterior of the Hotel will be fully renovated and includes parking.We are very excited about the changes to come and hope you will give us another chance in the future. We appreciate your business! Should you choose to stay with us again whenever your travels bring you back to the area, please do not hesitate to contact ME directly so that I may personally facilitate your reservation requests...I hope you choose to stay with us again, and if so: you have My personal guarantee that these issues will Not be repeated. - Will

5 out of 5

Posted by on Aug 3, 2023

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Comment from Hotel Management

Aug 26, 2023 by Carlos

Greetings from the Southbank Hotel! On behalf of our entire team, we would like to thank you for giving us a PERFECT rating! We are glad you enjoyed your stay and hope to get the opportunity to accommodate you again in the future.

2 out of 5

Posted by on May 6, 2023

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Comment from Hotel Management

Jun 17, 2023 by Will

Thank you for your kind words and Compliments, I will share this with the leadership team . Will Daniels Front Office ManagerSouthbank Hotel

5 out of 5
Our stay was very nice and the location was perfect.

Posted by , from TALLAHASSEE on Mar 27, 2023

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Comment from Hotel Management

May 11, 2023 by Guest Services

Charles thank you very kindly! We hope you will come back again soon!

4 out of 5

Posted by on Mar 26, 2023

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Comment from Hotel Management

May 11, 2023 by Guest Services

Thank you Debra! Please come back to see us soon!

4 out of 5
Goog location and ample (reasonable) parking. Simple breakfast with great staff (also reasonable) bar, restaurant, and pool. Billiard table and grand piano too. Good choice.

Posted by on Feb 27, 2023

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5 out of 5

Posted by on Dec 17, 2022

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5 out of 5
Store fronts no longer in use--boarded up.

Posted by on Dec 10, 2022

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About the Southbank Hotel by Marriott Jacksonville Riverwalk

Location 1515 Prudential Dr, Jacksonville, FL 32207

Property Features

Southbank Hotel by Marriott Jacksonville Riverwalk offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business center and 22 meeting rooms. Event space at this hotel measures 39425 square feet (3663 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Southbank Hotel by Marriott Jacksonville Riverwalk. For a fee, parking is available. This Jacksonville hotel is smoke free.

  • 1 building
  • 322 guestrooms or units
  • 5 levels
  • 39425 sq ft of conference space
  • 3663 sq m of conference space
  • Built in 1980
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Jacksonville Station (9.8 km / 6.1 mi)
  • Metro station: Riverplace Station (0.4 km / 0.3 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Southbank Hotel by Marriott Jacksonville Riverwalk has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 11
  • Social distancing measures are in place
  • Guest will receive an email before arrival 24 hours
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5–20 for adults, and USD 5–10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jacksonville Riverwalk
  • Wyndham Jacksonville Riverwalk Hotel
  • Jacksonville Wyndham Riverwalk
  • Riverwalk Jacksonville
  • Wyndham Jacksonville
  • Wyndham Jacksonville Riverwalk
  • Wyndham Riverwalk
  • Wyndham Riverwalk Hotel Jacksonville
  • Wyndham Riverwalk Jacksonville
  • Lexington Hotel Conference Center Jacksonville Riverwalk
  • Lexington Hotel Jacksonville Riverwalk
  • Lexington Hotel Riverwalk
  • Lexington Jacksonville Riverwalk
  • Lexington Hotel Jacksonville Riverwalk
  • Lexington Hotel Riverwalk
  • Lexington Jacksonville Riverwalk
  • Lexington Riverwalk
  • Lexington Hotel Jacksonville Riverwalk
  • Lexington Hotel Riverwalk
  • Lexington Hotel Conference Center Jacksonville Riverwalk
  • Lexington Jacksonville Riverwalk
  • Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
  • Lexington Riverwalk
  • Lexington Hotel Conference Center Jacksonville Riverwalk
  • Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
  • Wyndham Jacksonville Riverwalk

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.