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"The Property need to be updated on some things. Need deep cleaning in the rooms. Showers and carpet need deep cleaning. Our towels was dirty. But over ... " More

By a verified traveler on Tue 09 Jan 2024

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Hotel Description

Enjoy 3 restaurants at this Jackson hotel

In Jackson

At this Jackson hotel, you'll be within 6 miles (10 km) of Mississippi Crafts Center and 9 miles (15 km) of Mississippi Trade Mart. Also within 9 miles (15 km) are Mississippi Coliseum and Mississippi Civil Rights Museum.

Dining options, 2 bars/lounges

This smoke-free hotel includes 3 restaurants, an outdoor pool, and a 24-hour gym. Traveling on business? Take advantage of the free WiFi in public areas and free internet in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$114* Per night/room Apr 4 - Apr 5

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Corner

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Jackson ratings based on 21 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Jackson

Everyone (10) Family (10)
4 out of 5
The Property need to be updated on some things. Need deep cleaning in the rooms. Showers and carpet need deep cleaning. Our towels was dirty. But overall the staff was very nice and did A great job.

Posted by , from Kenner on Jan 9, 2024

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Comment from Hotel Management

Jan 18, 2024 by Meagan Torrence, Director of Sales

Hey Michell, Thank you for taking the time to leave us some feedback. We appreciate you for staying us with us and letting us know how your experience was. We are addressing these issues directly. We hope to host you again soon!

5 out of 5

Posted by on Sep 3, 2023

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Comment from Hotel Management

Nov 15, 2023 by Meagan, Director of Sales

Hi Donna! Thank you for your 5-star review. We hope we will be able to host you again soon!

4 out of 5
Property needs to be more clean and sanitized

Posted by , from FORT RICHARDSON on Jun 4, 2023

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Comment from Hotel Management

Jun 4, 2023 by Blake Brennan GM

We are so happy that you enjoyed your stay - thanks for letting us know.

2 out of 5
Water at shower was tepid

Posted by , from BUCHANAN on Apr 5, 2023

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Comment from Hotel Management

Apr 5, 2023 by Blake Brennan GM

We are so sorry that your stay was not satisfactory - what could we have done to make your stay a 10?

2 out of 5

Posted by , from BUCHANAN on Apr 4, 2023

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Comment from Hotel Management

Apr 25, 2023 by Blake Brennan GM

We are sorry that your experience was not a 10 - what could we have done to make your stay better?

5 out of 5
Awesome staff!

Posted by on Oct 25, 2022

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Comment from Hotel Management

Oct 25, 2022 by Blake Brennan GM

Thanks for letting us know about your great stay. We look forward to having you as a guest again soon.

1 out of 5
The main reason I booked this hotel was for the airport shuttle - THEY ARENT EVEN DOING IT ANYMORE! They also didn’t have a king room left so I was put into a double. This is unacceptable-

Posted by , from NASHVILLE on Sep 22, 2022

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Comment from Hotel Management

Sep 22, 2022 by Blake Brennan GM

We are so sorry that you did not enjoy your stay. We are close to reinstating the shuttle service for all hotel guests since its suspension due to COVID. We do try to accommodate all of our guests with room types as requested, sometimes due to occupancy we are limited with kings. Please accept my apology for your inconvenience.

5 out of 5
Check-in was super smooth. The building is a little on the older side, and our room was relatively small, but was clean and comfortable. The staff was very friendly and helpful!

Posted by , from SALT LAKE CITY on Apr 10, 2022

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Comment from Hotel Management

Apr 11, 2022 by Blake Brennan GM

We are so happy that you enjoyed your stay! We look forward to having you as a guest again soon.

3 out of 5
The rooms cost too much to have such a bad odor! I am not pleased with the rooms AT ALL!

Posted by on Jul 25, 2021

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5 out of 5
This hotel was right on the main strip with lots of shopping and minutes away from antique/flea markets. Very nice place and very good service.

Posted by on Jun 15, 2021

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Property Features

Hilton Jackson offers its guests an outdoor pool and a 24-hour fitness center. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 19154 square feet (1779 square meters) and includes a conference center. The business-friendly Hilton Jackson also features shopping on site, a porter, and an ATM. Self parking is free. This Jackson hotel is smoke free.

  • 1 building
  • 276 guestrooms or units
  • 13 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 19154 sq ft of conference space
  • 1779 sq m of conference space
  • Built in 1984
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Jackson offers 276 accommodations with MP3 docking stations and safes. Pillowtop beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Jackson hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.

Fitzgerald's - This bar specializes in Regional cuisine.

Drago's Seafood - This seafood restaurant specializes in seafood and serves lunch and dinner. Open select days.

Wellington’s - This restaurant specializes in American cuisine and serves breakfast and lunch. Open select days.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Sailing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are not compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Protective clothing is not available to guests
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16.95–23.95 for adults, and USD 11.95–23.95 for children
  • Pet fee: USD 75.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Jackson
  • Hilton Jackson
  • Jackson Hilton
  • Hilton Jackson Hotel Jackson
  • Jackson Hilton Hotel
  • Hilton Jackson Hotel
  • Hilton Jackson Hotel
  • Hilton Jackson Jackson
  • Hilton Jackson Hotel Jackson

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.