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"Staff very friendly " More

By a verified traveler on Thu 12 Oct 2023

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Hotel Description

Beachfront resort near Marina Ixtapa

On the beach

You'll be within half a mile (1 km) of El Palmar Beach and 2 miles (3 km) of Marina Ixtapa with a stay here. Ixtapa Island and Linda Beach are also within 6 miles (10 km).

Private beach, health club

This smoke-free resort features a private beach, a full-service spa, and 2 restaurants. Dine at the beachfront restaurant and relax with sun loungers. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Standard Double or Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$83* Per night/room Apr 25 - Apr 26

Superior Room, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Emporio Ixtapa - with Optional All Inclusive ratings based on 6 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Emporio Ixtapa - with Optional All Inclusive

Everyone (3) Family (3)
3 out of 5
Staff very friendly

Posted by , from Fresno on Oct 12, 2023

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Comment from Hotel Management

Oct 12, 2023 by Mr Benjamin

Dear Benjamin,Thank you for your kind words, we hope to serve you again soon,Good day!

5 out of 5

Posted by on Dec 13, 2021

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1 out of 5
People were knocking on our door in the middle of the night. There was a beeping sound from 10pm-5 am on Friday night. We decided to sleep at a family members home due to inconveniences and we checked out Sunday afternoon and they still say we checked out Monday at noon. I had received a call Saturday morning saying we had to switch rooms and they had an issue with their air conditioning system so I said that would be fine. Came back and down to lobby and receptionist said they had no information about that and that they did not have any rooms available. Later on a house keeper came into our room and said she was sorry for going in as she was notified that we had been changed rooms but we were still there.

Posted by on Jan 26, 2021

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Comment from Hotel Management

Jan 26, 2021 by Sr.

Agradecemos su comentario, tomando en cuenta para mejoras en la propiedad y seguirle proporcionando un excelente servicio, esperando tenerla nuevamente en nuestras instalaciones disfrutando de sus vacaciones. Saludos.

4 out of 5
My stay at Emporio was in two different rooms. The first room on the seventh floor was not very clean. In fact there were brown stains on the tile around the toilet paper dispenser. I cleaned those stains off. The second stay at Emporio was for one night on Mar 7. That stay was great and the room was clean.

Posted by , from Mandan, ND on Mar 9, 2020

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Comment from Hotel Management

Mar 10, 2020 by Nayeli Noyola

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We are glad you enjoyed your stay with us entirely, Thank you for your comment regarding our rooms. We hope to see you back in a near future here at your Home in Mexico, Emporio Ixtapa. Thank you very much for your comments and the attention of our staff.

5 out of 5
Service and beach Did not like remodeling Nothing more to add ... good time

Posted by on Feb 7, 2020

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Comment from Hotel Management

Feb 10, 2020 by Nayeli Noyola

Dear Guest, Thank you very much for your comment regarding your last stay at the Emporio Ixtapa. We hope to have the opportunity to serve you again to erase the bad impression we caused you involuntarily. Thank You

5 out of 5

Posted by on Sep 28, 2019

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All-inclusive Details

All-inclusive room rates at Emporio Ixtapa - with Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet meals, snacks, and select beverages included
  • Dining availability limited at one or more venues

Not included

  • Premium food items
  • Premium/non-domestic alcoholic beverages
  • Minibar
  • Room service
  • Spa/beauty facilities and services

  • Buffet-style meals included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Premium/imported alcoholic beverages not included
  • Premium food items not included
  • All meals included
  • One or more venues limit dining availability
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • Room service not included
  • Minibar not included

Property Features

Some rates at Emporio Ixtapa - with Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Emporio Ixtapa - with Optional All Inclusive like an outdoor pool and a children's pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach resort also offers outdoor tennis courts, a health club, and a spa tub. This Ixtapa resort is smoke free.

  • 219 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 10 sq ft of conference space
  • 1 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free valet parking

Room Amenities

Emporio Ixtapa - with Optional All Inclusive offers 219 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Condimento - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

Sunset Grill - This beachfront seafood restaurant serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A private beach, an outdoor tennis court, a health club, and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Volleyball on site
  • Golf lessons available nearby
  • Sailing nearby

Spa Services

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Handrails in hallways
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emporio Ixtapa
  • Hotel Emporio
  • Hotel Emporio Ixtapa
  • Ixtapa Hotel Emporio
  • Emporio Hotel Ixtapa
  • Emporio Ixtapa Hotel Ixtapa
  • Emporio Resort Ixtapa
  • Emporio Ixtapa
  • Hotel Emporio Ixtapa
  • Emporio Ixtapa with Optional All Inclusive
  • Emporio Ixtapa - with Optional All Inclusive Resort
  • Emporio Ixtapa - with Optional All Inclusive Ixtapa
  • Emporio Ixtapa - with Optional All Inclusive Resort Ixtapa

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.