"I really liked the service of the staff, they were always very nice and also the service in the restaurants. " More
On the beach
Within a 10-minute walk of the resort, you'll find El Palmar Beach and Delfiniti. Magic World Aquapark and Magic World Aquatic Park are also within half a mile (1 km).
Full-service spa, fitness center
A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free resort. Bring the family and enjoy the children's pool, waterslide, and playground. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.
Mar 14, 2023 by Cecilia Villagomez Gerente de calidad
Estimado sr. Arturo Gracias por la confianza depositada a Krystal Ixtapa, para nosotros es un honor saber que todo el equipo brindo un buen servicio y que disfruto de la comodidad de nuestras instalaciones. Esperamos pronto las próximas vacaciones.Saludos cordiales.
Feb 3, 2023 by Cecilia Villagomez Gerente de calidad
Dear Arturo We appreciate that you have taken your time to send us your comments and evaluation, your opinion will be taken into account so that this does not happen again on future occasions.We will share with Josefina her thanks.We look forward to welcoming you on your next vacation.
Feb 12, 2020 by Quality Manager
Dear Guest We want to express our gratitude for Krystal Ixtapa hotel selected as host of his recent vacation. Thank you also for taking the time to share with us their perfect evaluation. soon we hope your next vacation. Best regards Cecilia Villagomez
All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Some rates at Krystal Ixtapa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Ixtapa like an outdoor pool and a children's pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. This beach resort also offers a fitness center and a garden. Self parking is free. This Ixtapa resort is smoke free.
Available in all rooms: Wireless internet access , Internet access (complimentary)
Available in some public areas: Free WiFi
Free self parking
Krystal Ixtapa offers 255 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
Krystal Ixtapa has 3 restaurants on site.
Room service (during limited hours) is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.
The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.