Skip to main content
Beginning of main content

"I really liked the service of the staff, they were always very nice and also the service in the restaurants. " More

By a verified traveler on Mon 30 Jan 2023

Enter dates to see availability

Hotel Description

Family-friendly beachfront resort with 3 restaurants

On the beach

Within a 10-minute walk of the resort, you'll find El Palmar Beach and Delfiniti. Magic World Aquapark and Magic World Aquatic Park are also within half a mile (1 km).

Full-service spa, fitness center

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free resort. Bring the family and enjoy the children's pool, waterslide, and playground. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Standard Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$104* Per night/room Mar 20 - Mar 21

King Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Sea View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Sea View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Krystal Ixtapa ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Krystal Ixtapa

Everyone (4) Couples (1) Family (2)
4 out of 5

Posted by on Feb 4, 2023

Was this review helpful to you?
5 out of 5

Posted by on Jan 30, 2023

Was this review helpful to you?
Comment from Hotel Management

Mar 14, 2023 by Cecilia Villagomez Gerente de calidad

Estimado sr. Arturo Gracias por la confianza depositada a Krystal Ixtapa, para nosotros es un honor saber que todo el equipo brindo un buen servicio y que disfruto de la comodidad de nuestras instalaciones. Esperamos pronto las próximas vacaciones.Saludos cordiales.

5 out of 5
I really liked the service of the staff, they were always very nice and also the service in the restaurants.

Posted by on Jan 30, 2023

Was this review helpful to you?
Comment from Hotel Management

Feb 3, 2023 by Cecilia Villagomez Gerente de calidad

Dear Arturo We appreciate that you have taken your time to send us your comments and evaluation, your opinion will be taken into account so that this does not happen again on future occasions.We will share with Josefina her thanks.We look forward to welcoming you on your next vacation.

3 out of 5
Check in is a very slow process - it took 15 minutes to provide credit card and get room keys. A lot of paperwork.

Posted by , from SPENCER on Mar 8, 2022

Was this review helpful to you?
5 out of 5
The staff were great. Everything was clean

Posted by on Feb 14, 2022

Was this review helpful to you?
3 out of 5
I always try to make the best of circumstances. That being said, I don’t think I will ever stay at the Krystal. I think if my Spanish was better that would have been a help. Most of the staff had very little English. All the meals were served buffet, 3 times a day…every day. The buffet signs were in Spanish only. There were 3 elevators with a strict policy of 4 per…AND one elevator was out of order (and apparently had been for weeks) Some of the employees were wonderful, but it only takes 1 or 2 that roll their eyes to ruin your overall opinion. I love this area but it’s really run down since I first visited 10 years (or so) ago. If it weren’t for the fishing I would not return. Goodbye Ixtapa hello Zhuan.

Posted by , from FAIRBURY on Jan 14, 2022

Was this review helpful to you?
3 out of 5
The beach was perfect, the hotel is something I’d never go to again.

Posted by , from Minnesota on Feb 17, 2020

Was this review helpful to you?
3 out of 5
This hotel is close to many shopping places. It needs some updating but overall ok.

Posted by on Feb 9, 2020

Was this review helpful to you?
Comment from Hotel Management

Feb 12, 2020 by Quality Manager

Dear Guest We want to express our gratitude for Krystal Ixtapa hotel selected as host of his recent vacation. Thank you also for taking the time to share with us their perfect evaluation. soon we hope your next vacation. Best regards Cecilia Villagomez

All-inclusive Details

All-inclusive room rates at Krystal Ixtapa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property Features

Some rates at Krystal Ixtapa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Ixtapa like an outdoor pool and a children's pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. This beach resort also offers a fitness center and a garden. Self parking is free. This Ixtapa resort is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Free WiFi
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Krystal Ixtapa offers 255 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Krystal Ixtapa has 3 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Volleyball on site
  • Windsurfing nearby
  • Playground on site
  • Bicycle rentals nearby
  • Personal motor watercraft nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Minimum age to access spa is 13
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Reservations are required for onsite COVID-19 testing
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 220 for adults and MXN 110 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ixtapa Krystal
  • Krystal Ixtapa Resort
  • Krystal Hotel Ixtapa
  • Krystal Ixtapa
  • Krystal Ixtapa Hotel Ixtapa
  • Nh Krystal Hotel Ixtapa
  • Nh Krystal Ixtapa
  • Nh Krystal Resort Ixtapa
  • Krystal Ixtapa Hotel
  • Krystal Ixtapa Resort
  • Krystal Ixtapa Ixtapa
  • Krystal Ixtapa Resort Ixtapa

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9 AM to 8 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.com/Ixtapa-Hotels-Krystal-Ixtapa.h15760-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Ixtapa-Hotels-Krystal-Ixtapa.h15760-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Ixtapa-Hotels-Krystal-Ixtapa.h15760-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.