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5.0 out of 5

"Rooms and property were beautifully clean and the entire staff was wonderful! " More

By a verified traveler on Sun 30 Jan 2022

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Hotel Description

3-star beach hotel with free breakfast

Walk to the beach

Within a 5-minute walk of the hotel, you'll find Garrafon Natural Reef Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Cancun Underwater Museum and Parque de los Suenos are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, an outdoor pool, and a restaurant are all featured at this hotel. Traveling on business? Take advantage of the free WiFi in public areas and airport shuttle. Relax with a drink at the bar/lounge and enjoy free perks like continental breakfast and free self parking.

Room, 1 King Bed, Garden View (with shared terrace)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$160* Per night/room Mar 31 - Apr 1

Penthouse, 1 Bedroom, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Garden View (with shared terrace)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Garden View (with shared terrace)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Terrace, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 Bedroom, 1 living room, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel La Joya ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hotel La Joya

Everyone (1) Couples (2)
5 out of 5
Rooms and property were beautifully clean and the entire staff was wonderful!

Posted by on Jan 30, 2022

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5 out of 5
Love this quiet little place. Great view. Friendly service. Very relaxing'

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 17, 2019 by matha alvarez

Thank you for staying with us and for your feedback. Hope to see you again soon.

5 out of 5
This place was amazing! It is not a fancy place with all the amenities you would find in upscale hotels. But other than that it is perfect. Location is great. Staff is friendly. It is not overcrowded. It was a perfect getaway for my husband and I. We loved this place!

Posted by , from Texas on Apr 27, 2018

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Comment from Hotel Management

May 2, 2018 by Martha Alvarez

Thank you for your visit and your words. Hope to see you soon again

Property Features

Unwind on the hotel's private white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hotel La Joya, pamper yourself with a treatment at the full-service spa and enjoy amenities like an outdoor pool. Free breakfast is available daily. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Free self parking is available. Smoking is allowed in designated areas at this 3-star Isla Mujeres hotel.

  • 1 building
  • 14 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Hotel La Joya offers 14 air-conditioned accommodations with safes and hair dryers. Rooms open to furnished balconies. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

  • Private balcony (furnished)
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily.

Las Mañanitas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages. The spa is open daily.

  • Massages on beach
  • Deep tissue massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel La Joya

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash.

  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 12
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property is not currently implementing any enhanced cleaning measures
  • No elevators
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2
  • Property is not currently implementing any guest safety measures

Hotel Names

  • Hotel Joya Isla Mujeres
  • Joya Hotel
  • Joya Isla Mujeres
  • Hotel La Joya Hotel
  • Hotel La Joya Isla Mujeres
  • Hotel La Joya Hotel Isla Mujeres

You should know

  • Pool access available from 8:30 AM to 7:30 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.