"All the room locks were down, one front desk staff had to take folks to rooms. Condition of rooms were poor, way past time for a complete remodel, onl ... " More
In Indianapolis
Within 3 miles (5 km) of this Indianapolis hotel, you'll find Hoosier Heights Indianapolis and Midwest Sports Complex. St. Vincent Indianapolis Hospital and Fanimation Antique Fan Museum are also within 3 miles (5 km).
Free perks
This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. Staff at the 24-hour front desk can provide around-the-clock assistance.
Dec 7, 2023 by Hotel Management
Dear Kimberly, Thank you for staying with us. Please accept our apologies for the overall disappointing experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. We are also sorry to learn about your concern regarding the charges. We request you to please reach out to us at the hotel so we can review the charges and assist you further. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management
Sep 27, 2023 by Hotel Management
Dear Steven, Thank you for bringing the room key issue you experienced to our attention. We sincerely apologize for any inconvenience you faced during your stay. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. We apologize for not meeting your expectations and are grateful for your business. We hope to welcome you again in the future. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations. Sincerely,Hotel Management
Jul 19, 2022 by Hotel Management
Homer, thank you for sharing the specifics of your stay. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize this was not your experience. Please be assured we will address your concern appropriately to ensure we better serve our guests as we advance. We are also sorry for the housekeeping and maintenance issues you encountered in your suite and the inconvenience this caused. We will share this with the concerned team to take the necessary actions. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Jun 16, 2022 by Hotel Management
Wayne, thank you for choosing Extended Stay America. From your high rating, we are glad your stay with us was pleasant. However, we regret your disappointment with our breakfast offerings and the issue you had with your suite door. It was our pleasure hosting you, and we look forward to making your next stay with us perfect. Sincerely, Hotel Management
Aug 20, 2021 by Hotel Management
Thank you for being our guest. We apologize for the cleanliness issue you encountered. Even more distressing is the fact that you were met with anything but exceptional service in the process. Your comments will be shared with the appropriate team members to address the problems you outlined. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Apr 17, 2020 by Hotel Management
All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Feb 3, 2020 by Hotel Management
Thank you for sharing your experience about your recent stay. We are disappointed you were not happy with the bedding which impacted you getting a restful night's sleep. We value our guest suggestions and we will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
Jan 15, 2020 by Hotel Management
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and the inconvenience it caused. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We are also sorry for your disappointment with our housekeeping policy. However, these services are available upon request for a minimal fee. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Jan 12, 2020 by Hotel Management
Thank you for your review. We apologize for the time taken at check-in. Your feedback is important to us, and we will use it to improve our services going forward. We are also sorry for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Free breakfast is available daily. WiFi is free in public spaces. Extended Stay America Suites Indianapolis Northwest I465 also features a vending machine, laundry facilities, and an elevator. Free self parking is available. This Indianapolis hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America Suites Indianapolis Northwest I465 offers 139 accommodations with coffee/tea makers and irons/ironing boards. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Indianapolis hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.
Guests are served free on-the-go breakfast daily from 6:00 AM to 11:00 AM.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.