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 Indianapolis •1 Room
 Indianapolis • 1 Room
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Candlewood Suites Indianapolis East, an IHG Hotel

0-star property
7040 E. 21st Street, Indianapolis, IN 1-855-201-7819
3.9 out of 5
Good!
See all 17 travelocity Reviews

"Nice staff, clean room " More

By a verified traveler on Tue 07 Sep 2021

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Hotel Description

Indianapolis guestrooms with kitchens

In Indianapolis

Within 3 miles (5 km) of this Indianapolis hotel, you'll find Indiana Black Expo Headquarters and Community Hospital East. Indiana Avenue Historic District and Community Health Network are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the business center. Enjoy the gym and conveniences like a 24-hour front desk and laundry facilities.

Studio Suite, 1 Queen Bed, Kitchen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$79* Per night/room Apr 22 - Apr 23

Studio Suite, 2 Queen Beds, Kitchen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed, Kitchen

Bed Count 1 King Bed Maximum Occupancy 2 Max

Candlewood Suites Indianapolis East, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Candlewood Suites Indianapolis East, an IHG Hotel

Everyone (5) Couples (2) Family (5)
1 out of 5
Cancelled reservations 10 minutes before arrival. We had to make arrangments and contact Travelocity on our own. The replacement hotel was horrrible

Posted by on Mar 18, 2024

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Comment from Hotel Management

Apr 6, 2024 by Suneil

I am sorry for for the inconvenience caused

2 out of 5
My fiance and I were in town for a convention and made the reservation several months prior. When we travel, I make the reservation and my fiance pays for it. When we arrived, we were told the credit card that was used had to be in the name of the person who made the reservation. Even though my fiance was present and had his ID, he was not allowed to pay. I received an email before arriving, informing us of the requirements of check-in. This was not mentioned. The woman who checked us in was very firm. We were not going to be able to stay unless I produced a credit card to pay, with my name on it. There was no conversation or compromise. I did pay for it but it messed up our plan. We missed out on earning airline miles because we couldn’t use the credit card we intended to use. We travel together ALL the time and I have NEVER experienced that! She literally was turning us away because my name was not on his credit card, citing “company policy”. Huh??? That policy was never mentioned in the email. The property itself was fine but seem to cater to people who need it for an indefinite amount of time. It felt more like dealing with Management at a rough apartment building rather than the front desk at a hotel. It was a bad start to our weekend. BEWARE! You may suffer an impromptu policy change. We will NEVER choose Candlewood again.

Posted by , from Saint Louis on Apr 23, 2023

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5 out of 5
Nice staff, clean room

Posted by on Sep 7, 2021

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Comment from Hotel Management

Sep 7, 2021 by Rondale General Manager

Hi Tina, Thank you for the kind words. We hope to see you again soon.

1 out of 5
Lost items, parking small, carpet not clean, staff not helpful.

Posted by , from Indianapolis Indiana on Jul 18, 2020

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Comment from Hotel Management

Jul 19, 2020 by Di

I apologize that you were not happy with your stay, we will use your comments to improve on our service. Thank you for staying with us.

5 out of 5
Pleasant stay easy access to highway and resteurants nice staff

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by Di

Thank you for staying with us.

5 out of 5

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by Di

Thank you for choosing us for your lodging needs.

4 out of 5
The place was nice and all but room service comes once a week and when we didn’t know that so we told the front desk and asked for more towels, she looked at us like we were crazy for asking for clean towels. There wasn’t breakfast which was a bummer and the parking was limited because it shared a parking lot with another hotel. It was also a loud hotel; you could hear people talking and doors shutting. Over all the room was clean form what we could tell but it wasn’t an awesome stay.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 19, 2019 by Di

I am sorry to hear that your experience was less than your expectations. We appreciate your feedback and will use it to improve on the issues you mentioned. Thank you.

4 out of 5
The property itself was good for the money. Our check in experience was pretty hectic. We checked in fine and went to our room. The bathtub had hairs, soap scum and the mirror was not cleaned. We asked for the tub to be cleaned and no one was available to do this. I went to front desk and she was very apologetic and offered to move us. I did offer to clean the tub myself for a possible discount on the room. She moved up instead, we got all of our things and the room keys didn’t work. We had to go back down, and get new keys. When we got to our new room, there were some small hairs in the tub. At this point we just dealt with it. But overall the rooms were clean.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 18, 2019 by Di

I sincerely apologize for the inconvenience you endured while a guest with us. I will coach my team to do a better job in the future. Thank you for letting me know.

2 out of 5
Hotel policy is that they only service the room once a week. I've stayed at other IHG properties before where that policy was in effect with linens but they still serviced towels every day. Not here. Disappointing for sure. Room smelled good upon entering but needed a vacuuming and one of the beds seemed as if it had not been changed. The one recliner chair in the room was torn badly in three places (wish I could post a picture I took). No continental breakfast was a let down too. I will look elsewhere if the need ever arises again.

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 18, 2019 by Di

I apologize that our brand standards did not meet with your expectations, we are working to replace the recliners as we are aware they are in need of it.

5 out of 5
The hotel is very nice, beds comfortable, room clean and neat. I would definitely stay again.

Posted by , from Missouri on Jun 7, 2018

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Comment from Hotel Management

Jun 8, 2018 by Diane

Thank you for your comments, we appreciate you choosing to stay with us and I'm glad you will be returning.

About the Candlewood Suites Indianapolis East, an IHG Hotel

Location 7040 E. 21st Street, Indianapolis, IN 46219

Property Features

Public spaces have free WiFi. You'll find a business center on site. A fitness center, barbecue grills, and complimentary newspapers in the lobby are also featured at the business-friendly Candlewood Suites Indianapolis East, an IHG Hotel. Limited free parking is available on a first-come, first-served basis. This Indianapolis hotel is smoke free.

  • 81 guestrooms or units
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Candlewood Suites Indianapolis East, an IHG Hotel offers 81 air-conditioned accommodations with DVD players and safes. LCD televisions come with premium cable channels. Kitchens offer refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include showers and hair dryers. This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided weekly.

  • In-room kitchen
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Pet Policy

  • Pets: USD 150 per accommodation, per stay (maximum USD 150 per stay), plus a deposit of USD 150 per stay
  • Weight limit: 75 lbs per pet
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Restricted number of spaces per unit
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • A damage deposit of USD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Candlewood Indianapolis East
  • Candlewood Suites Hotel Indianapolis East
  • Candlewood Suites Indianapolis East
  • Candlewood Suites Indianapolis East Hotel Indianapolis
  • Candlewood Suites Indianapolis East Hotel
  • Candlewood Suites Inanapolis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.