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"Upon arriving room smelled terrible. We were moved to a smaller room but at least it didn’t smell bad. I was bit by what I think were best bugs. I am ... " More

By a verified traveler on Fri 30 Dec 2022

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Hotel Description

Family-friendly 3.5-star hotel near Palmas del Mar Beach

Oceanside stay

A stay at this hotel places you within half a mile (1 km) of Palmas del Mar Beach and 3 miles (5 km) of Palmas Del Mar Golf Club. Humacao Nature Reserve is within 9 miles (15 km) and El Yunque National Forest is within 20 miles (32 km).

2 outdoor pools

This hotel features 2 outdoor pools and a poolside bar. Families will appreciate the children's pool and onsite laundry facilities. A 24-hour business center, a coffee shop, and a terrace are also on offer.

Villa, 1 Bedroom, Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max
$172* Per night/room May 6 - May 7

Villa, 3 Bedrooms, Kitchen

Bed Count 2 Twin Beds Maximum Occupancy 8 Max

Villa, 2 Bedrooms, Kitchen

Bed Count 1 King Bed Maximum Occupancy 6 Max

Park Royal Homestay Club Cala Puerto Rico ratings based on 5 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Park Royal Homestay Club Cala Puerto Rico

Everyone (2) Couples (1) Family (1)
5 out of 5

Posted by on Mar 15, 2024

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Comment from Hotel Management

Mar 21, 2024 by Maggie Franco, Guest Services

Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Club Cala.It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for.There is still a lot more to come to Park Royal Club Cala so please be sure you visit us again in the near future.

3 out of 5
Upon arriving room smelled terrible. We were moved to a smaller room but at least it didn’t smell bad. I was bit by what I think were best bugs. I am saying he’d bugs because I was bit in my legs and upper thighs and I do not wear shorts only to sleep. The employees were nice and wrote down my concerns but I never heard from the manager.

Posted by on Dec 30, 2022

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Comment from Hotel Management

Jan 3, 2023 by Maggie Franco, Guest Services

Thank you for your preference. It was a pleasure to welcome you at Park Royal Club Cala. We extend an honest apology to you for the unpleasant situation occurred during your stay.Hopefully we will have the opportunity of welcoming you again and going beyond your expectations in your upcoming visit.

1 out of 5

Posted by , from Sanford on Oct 21, 2022

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5 out of 5
The property is very well kept and very clean

Posted by on Oct 10, 2021

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Comment from Hotel Management

Oct 10, 2021 by Sem Cuevas Gerente General

Thanks for the kind assessment of your Park Royal Club Cala Experience. Personal comfort and service excellence are of paramount importance to us. We will eagerly await repeat visit(s) and we will certainly share reviews with our team!

4 out of 5

Good Vacation

Pros: The apt was spacious, clean and had a great view. The pool was ok at Calla, it was nice to be able to use the pool at the Hotel also
Cons: Rudeness has no place at the registration desk, especially when guest are trying to orient themselves to the amenities.
Location: The Yunque is close by, but beside the beach there is nothing much beside the beach in Fajardo. We stayed with family also.
All but one of the persons at the Calla Registration were pleasant. Upon attempting to go to the pool, she directed us to the pool "bohio" to get our towels, the attendant was not present. So, my husband and son decided to just look around at the next door pool which was being remodeled. She said " you better tell your husband and son to get out of there." At the time the workers were not working in the area, and she made me feel that we were not paying for our stay at the resort, she was very rude! Also the check in time is very inconvenient as it is at the high rush our, it took us almost 2 hrs to drive from Isla Verde Airport to Humacao. An earlier registration, away from rush hr will be less time consuming. We were grateful for the shuttle to the beach, and the complimentary parking space. We really enjoy staying at the resort, and the safety measures that were in place. Thanks.

Posted by , from Pennsylvania on Jan 14, 2016

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Comment from Hotel Management

Jan 21, 2016 by General Manager

Thank you for choosing us as your vacation destination and sharing your feedback and concerns with us. We’re pleased to know you found our accommodations spacious and clean. Great customer service is our top priority. Please accept our apologies if our front desk staff was less than courteous. All of our staff is there to make you feel comfortable and we strive for our staff to be very friendly, helpful and knowledgeable. Our check in time is at 4PM however; if you happen to arrive earlier and we have a room available we would be more than happy to accommodate you in a room. We are always looking for areas to improve upon; so that all our owners and guests feel the comforts of a “home away from home”. We hope to have you visit us again. Sem Cuevas General Manager

About the Park Royal Homestay Club Cala Puerto Rico

Location 50 Club Cala Drive, Humacao, 00791

Renovations + Closures

The following facilities or services will be unavailable from April 1 2024 to April 24 2024 (dates subject to change):

  • One of the swimming pools

This property is undergoing renovations from November 21 2023 to May 31 2024 (completion date subject to change).

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Park Royal Homestay Club Cala Puerto Rico offers its guests 2 outdoor swimming pools and a children's pool. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the pool bar. There's an onsite 24-hour business center. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly Park Royal Homestay Club Cala Puerto Rico. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 3.5-star Humacao hotel.

  • 104 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1975
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Room Amenities

Park Royal Homestay Club Cala Puerto Rico offers 104 accommodations with washers/dryers and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Beds feature down comforters and premium bedding. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. 32-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy English breakfast daily from 7:30 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf driving range on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Fishing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Personal motor watercraft nearby
  • Ecotours nearby
  • Boat tours nearby
  • Marina nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time ends at 11:00 AM
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a security system

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions. <

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 11 per accommodation, per night

The resort fee includes:

  • Beach loungers
  • Beach towels
  • In-room safe
  • Internet access
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately USD 2.00–9.99 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Club Cala
  • Club Cala Hotel
  • Club Cala Hotel Palmas
  • Club Cala Palmas
  • Park Royal Club Cala Hotel Humacao
  • Park Royal Club Cala Hotel
  • Park Royal Club Cala Humacao
  • Park Royal Homestay Club Cala Hotel Humacao
  • Park Royal Club Cala Puerto Rico/Humacao
  • Park Royal Puerto Rico Club Cala Hotel Humacao
  • Park Royal Puerto Rico Club Cala Hotel
  • Park Royal Puerto Rico Club Cala Humacao
  • Park Royal Puerto Rico Club Cala
  • Park Royal Homestay Club Cala Humacao
  • Club Cala De Palmas
  • Park Royal Club Cala Humacao
  • Park Royal Club Cala Hotel
  • Park Royal Club Cala Hotel Humacao
  • Park Royal Puerto Rico at Club Cala
  • Park Royal Homestay Club Cala
  • Park Royal Club Cala
  • Park Royal Homestay Club Cala
  • Park Royal Homestay Club Cala Puerto Rico Hotel
  • Park Royal Homestay Club Cala Puerto Rico Humacao
  • Park Royal Homestay Club Cala Puerto Rico Hotel Humacao

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.