"Insufficient housekeeping and food service staffing resulted in delayed check in and inability to keep up with breakfast items. " More
City center stay
Within a 5-minute walk of this well-placed hotel, you'll find Solar Eclipse April 8th 2024 and Hot Springs Convention Center. Also, Hot Springs National Park is within half a mile (1 km) and Oaklawn Racing Casino Resort is within 3 miles (5 km).
Free breakfast
This hotel features an indoor pool, a gym, and a restaurant. Unwind with a drink at the bar/lounge and enjoy perks like free full breakfast and free WiFi. Valet parking, a business center, and a grocery/convenience store are also offered.
Jan 9, 2024 by GM
Dear David,We appreciate your business and the fact you took the time to write a review. I apologize that you had such a poor experience. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go the way we planned. We hope to redeem ourselves to you on a future visit.Sincerely,Alan SimsGeneral Manager
Dec 30, 2023 by GM
Dear Christina,It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us.Best,Alan SimsGeneral Manager
Aug 22, 2023 by GM
Dear SHIRLEY,Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us.Sincerely,Alan SimsGeneral Manager
Aug 5, 2023 by GM
Dear Priscilla,We are humbled by your generous review! Our associates take great pride in providing the best accommodations and service, and we are thrilled to know it made a difference in your stay! Your compliments are very much appreciated; sharing them with the entire team will be a pleasure! We enjoyed having you as our guest and hope you will visit us again soon.Best,Alan SimsGeneral Manager
May 29, 2023 by GM
Dear Thomas,It’s great to receive your feedback and your generous review! We take great pride in knowing that we achieved total satisfaction while you were our guest. It was our pleasure hosting you and look forward to welcoming you on a return trip to our area.Best,Alan SimsGeneral Manager
May 14, 2023 by GM
Dear John,Thank you for taking the time to write. I am delighted to know our convenient location was ideal for your travel plans. We would love to welcome you again for a flawless experience on a future stay.Best,Alan SimsGeneral Manager
Mar 19, 2023 by GM
Dear Debbie,It's nice to hear from you! I am delighted to know that our high standards of cleanliness made for a comfortable stay and that our delicious breakfast was a great start to your day! We appreciate your taking the time to review our hotel, as we value your feedback! It was a pleasure to host you; we hope to welcome you back again soon.Best,Alan SimsGeneral Manager
Mar 18, 2023 by GM
Dear Debbie,Thank you for being our guest and for your generous review. I am delighted to learn your stay with us was enjoyable in every aspect. We hope to become your hotel of choice when in the area. Best,Alan SimsGeneral Manager
Nov 27, 2022 by GM
Dear Arthur,Thank you for taking the time to share your review, including recommendations for improvement. Your feedback is appreciated as it allows us to enhance the guest experience. We value your business and hope to become your hotel of choice when in the area.Best,Alan SimsGeneral Manager
Embassy Suites by Hilton Hot Springs Hotel & Spa offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Spa services, a vending machine, and gift shops/newsstands are also featured at Embassy Suites by Hilton Hot Springs Hotel & Spa. Parking is available for a fee. This 3.5-star Hot Springs hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi , Free wired internet
Self parking (surcharge) , Valet parking (surcharge) , Free parking nearby
Embassy Suites by Hilton Hot Springs Hotel & Spa offers 246 accommodations with MP3 docking stations and laptop-compatible safes. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Hot Springs hotel provides wireless Internet access for a surcharge. 37-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.
Guests are served free full breakfast on weekdays from 6:30 AM to 9:00 AM. The hotel hosts a free manager's reception daily.
Onsite venue - This restaurant serves breakfast only.
Bistro 400 - This restaurant serves lunch and dinner.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an indoor pool and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.