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Hilo Reeds Bay Hotel

2.5-star property
175 Banyan Drive, Hilo, HI 1-855-201-7819
3.9 out of 5
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See all 36 travelocity Reviews

"Lovely landscaping. Staff were very helpful and friendly. The security guard was extremely helpful. Room was very nice and clean. Older building but n ... " More

By a verified traveler on Sat 16 Mar 2024

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Hotel Description

Beach hotel near Port of Hilo

Keaukaha stay

With a stay at this Keaukaha hotel, you'll be within half a mile (1 km) of Coconut Island Park and 2 miles (3 km) of Port of Hilo. Hilo Farmers Market and Hilo Shopping Center are also within 3 miles (5 km).

Outdoor pool, terrace

An outdoor pool is featured at this hotel, along with free WiFi in public areas and a terrace. Express check-in, express check-out, and luggage storage are also on offer.

Standard Studio (2 Double Beds)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$134* Per night/room Apr 21 - Apr 22

Deluxe Studio (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Studio (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Bay View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilo Reeds Bay Hotel ratings based on 36 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilo Reeds Bay Hotel

Everyone (16) Couples (6) Family (12)
4 out of 5
Lovely landscaping. Staff were very helpful and friendly. The security guard was extremely helpful. Room was very nice and clean. Older building but nicely kept and updated. No musty odor which is unusual for an older block building. There is a nice park with a beach next door to the property. The pool looked very nice and clean. Listening to the ocean right outside of our balcony all night, was very relaxing. Would definitely stay there again.

Posted by on Mar 16, 2024

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Comment from Hotel Management

Mar 16, 2024 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk

5 out of 5
Arrived after hours. Hotel made arrangements and everything was great.

Posted by on Mar 11, 2024

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Comment from Hotel Management

Mar 14, 2024 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk

5 out of 5
Wonderful people

Posted by on Feb 13, 2024

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Comment from Hotel Management

Feb 17, 2024 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we appreciate your feedback. Mahalo and have a wonderful day Front Desk

5 out of 5
For the price you can’t go wrong. Oh yeah great view.

Posted by on Nov 13, 2023

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Comment from Hotel Management

Nov 25, 2023 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we really appreciate your feedback. Mahalo and have a wonderful day Front Desk

5 out of 5

Posted by on Sep 4, 2023

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Comment from Hotel Management

Sep 5, 2023 by Hilo Reeds Bay Hotel

Thank you for your kind feedback. We appreciate youstaying in our property. Hope to see you again in yournext vacation in Hilo,Thank you

5 out of 5
Looked a little run down from the outside but the room was super. Clean, spacious and comfortable, fridge, microwave, sink, dishes. No a/c but there were 2 fans and it was fine. Nice laundry facility. Staff and service were AMAZING.

Posted by on Aug 27, 2023

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Comment from Hotel Management

Aug 28, 2023 by Hilo Reeds Bay Hotel

Thank you for staying with us. We appreciate your nicefeedback. Hope to see you on your next vacation to Hilo.

4 out of 5
Great location!

Posted by on Mar 20, 2023

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Comment from Hotel Management

Mar 21, 2023 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we appreciate your feedback.

2 out of 5
Property seems like an abandoned motel 6

Posted by , from IVYLAND on Mar 18, 2023

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Comment from Hotel Management

Mar 21, 2023 by Hilo Reeds Bay Hotel

Thanks for the feedback.

4 out of 5
Everything

Posted by on Mar 16, 2023

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Comment from Hotel Management

Mar 17, 2023 by Hilo Reeds Bay Hotel

Aloha Thank you for staying with us, we appreciate your feedback.

1 out of 5
Pictures on the web is grossly misleading. Dirty, dark, paints peeling, nasty service.

Posted by , from WAPPINGERS FALLS on Jan 24, 2023

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Comment from Hotel Management

Jan 24, 2023 by Hilo Reeds Bay Hotel

Thank you, for your rudely comments.

About the Hilo Reeds Bay Hotel

Location 175 Banyan Drive, Hilo, HI 96720

Property Features

As a guest of Hilo Reeds Bay Hotel, you'll find an outdoor pool, a terrace, and a vending machine. WiFi is free in public spaces. Hilo Reeds Bay Hotel also features laundry facilities, express check-in, and express check-out.

  • 1 building
  • 50 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Room Amenities

Hilo Reeds Bay Hotel offers 50 accommodations with coffee/tea makers and hair dryers. Kitchenettes offer refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room kitchenette
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - W20358722

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The guestrooms at this hotel are not accessible to wheelchairs at this time.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is W20358722. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 10:00 PM
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • State tax ID - W20358722
  • No gap period between guest stays

Hotel Names

  • Hilo Reeds Bay Hotel
  • Reeds Bay Hotel
  • Hilo Reeds Bay
  • Reeds Bay
  • Hilo Reeds Bay Hotel Hawaii
  • Hilo Reeds Bay Hotel Hilo
  • Hilo Reeds Bay Hotel Hotel
  • Hilo Reeds Bay Hotel Hotel Hilo

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9:00 AM to 7:00 PM.
  • Alcohol isn't served or allowed at Hilo Reeds Bay Hotel.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.