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4.3 out of 5

"Room was Clean and available early. Staff was extremely kind. Room AC unit was loud. The hotel is rustic. The carpet is old. No breakfast but that ... " More

By a verified traveler on Mon 22 May 2023

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Hotel Description

Enjoy the free parking at this Highlands hotel

In Highlands

You'll be steps from Cullasaja River Gorge and a 5-minute walk from Nantahala National Forest. The Bascom Center for the Visual Arts and Highlands Playhouse are also within half a mile (1 km).

Terrace

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. A terrace, a garden, and a lobby fireplace are also on offer.

Superior Room, 1 King Bed, Fireplace

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Patio, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room, 2 Double Beds, Patio, Courtyard Area

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, Fireplace, Courtyard Area

Bed Count 1 King Bed Maximum Occupancy 3 Max

Trailborn Highlands ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Trailborn Highlands

Everyone (2) Family (1)
4 out of 5

Posted by on Nov 9, 2023

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Comment from Hotel Management

Nov 30, 2023 by Highlands Inn Lodge

Thank you for taking the time to share with us your feedback!

5 out of 5

Posted by on Nov 3, 2023

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Comment from Hotel Management

Nov 4, 2023 by Highlands Inn Lodge

Thank you for providing your feedback!

4 out of 5
Room was Clean and available early. Staff was extremely kind. Room AC unit was loud. The hotel is rustic. The carpet is old. No breakfast but that was OK, there are good alternatives in town. Downtown is walking distance if you handle walking up and down hills ok. I rated it a 4 because it was a good value for the price I paid, but I would probably look to stay somewhere nicer on my next trip.

Posted by on May 22, 2023

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Comment from Hotel Management

Jun 9, 2023 by Highlands Inn Lodge

We appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet the quality that was expected. We are currently in planning for a hotel renovation. We hope that you will consider us again on your next trip.

Renovations + Closures

This property is closed from March 18 2024 to May 10 2024 (dates subject to change).

This property will be closed from November 27 2023 to May 10 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).

 

Property Features

As a guest of Trailborn Highlands, you'll find a library, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Trailborn Highlands also features a vending machine, a garden, and a picnic area. Free self parking is available. This Highlands hotel is smoke free.

  • 59 guestrooms or units
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Trailborn Highlands offers 59 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50 per day.

Pet Policy

  • Pets: USD 35 per pet, per day, plus a deposit of USD 35 per night
  • Only dogs are allowed
  • Weight limit: 25 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 35 per night
  • Pet fee: USD 35 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Highlands Inn Lodge
  • Inn Lodge
  • Highlands Hampton Inn
  • Highlands Inn Lodge
  • Trailborn Highlands Hotel
  • Trailborn Highlands Highlands
  • Trailborn Highlands Hotel Highlands

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.