Nasty people, expensive, not honest about what yo Posted Apr 2, 2015
Room was supposed to have many high-end features and it did not. They refused to compensate me for the discrepancy. I requested a room with a microwave and was assured there would be one. There was not one in the room when I arrived and they said there would be a charge, eventually they brought me a microwave, but it was filthy inside and had garbage inside. They charged me for parking and I wasn't expecting that. It was a decent pace, but they misrepresent what you get and have hidden charges. The manager was very rude when I politely explained my concerns, she was very snotty. I complained about her and then she kept calling early in the morning while I was trying to work. Finally I took her call and she explained that it was my fault that she misunderstood ???? and asked what she could do to make our stay better in a snotty tone, I told her we would like her to quit badgering us. It was a terrible experience and we spent a fortune there.
Comment from Hotel Management
Apr 8, 2015 by email@example.com, Hotel Management
Aloha, We couldnât be more disappointed than to hear that your recent stay was not as you had anticipated. It is our goal to ensure a seamless experience for all our guests, and we do apologize that your stay did not reflect that. All guest feedback is taken seriously and we will certainly share your with our management team. Again we deeply regret that you experience fell short of your expectations and wish we had the chance to change your impression. Thank you for alerting us to your experience, we hope to have an opportunity in the future to regain your trust in our brand. Mahalo