Skip to main content
Beginning of main content
 Chicago •1 Room
 Chicago • 1 Room
Book online or call 1-855-214-3079 Phone Number

Crowne Plaza Lombard Downers Grove, an IHG Hotel

3.5-star property
1250 Roosevelt Road, Glen Ellyn, IL 1-855-201-7819
3.9 out of 5
Good!
See all 22 travelocity Reviews

"Smells like chlorine. Pool was gross. 1 inch rim of gunk floating at top. Front desk Manager was disheveled. When reserving I was not made aware of a ... " More

By a verified traveler on Tue 05 Mar 2024

Points Of Interest

View all on Map

Enter dates to see availability

Hotel Description

Enjoy the indoor pool at this Glen Ellyn hotel

In Glen Ellyn

Within 3 miles (5 km) of this Glen Ellyn hotel, you'll find Yorktown Shopping Center and College of Dupage. Advocate Good Samaritan Hospital and Wheaton College are also within 6 miles (10 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$112* Per night/room Apr 22 - Apr 23

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible (Comms Accessible. Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Crowne Plaza Lombard Downers Grove, an IHG Hotel ratings based on 22 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Lombard Downers Grove, an IHG Hotel

Everyone (12) Couples (3) Family (6)
3 out of 5
Smells like chlorine. Pool was gross. 1 inch rim of gunk floating at top. Front desk Manager was disheveled. When reserving I was not made aware of a pet fee or that the restaurant was closed on Sunday but was allowed to pay for the breakfast. Disappointed over all.

Posted by on Mar 5, 2024

Was this review helpful to you?
Comment from Hotel Management

Mar 6, 2024 by Customer Service

Ana, we appreciate you bringing your concerns to our attention. It's regrettable that your stay was marred by unforeseen issues related to the pool maintenance and upfront information about pet fees and restaurant operation times. Similarly, we've taken note of your feedback about our front desk management. Improving our guest experience is of utmost importance and we hope for a chance to offer you a more satisfying stay in the future.

2 out of 5
Everything thing smells like chlorine. Room sheets towels. Paid for breakfast with reservations to be told at Check in no breakfast on Sunday

Posted by on Mar 3, 2024

Was this review helpful to you?
Comment from Hotel Management

Mar 4, 2024 by Customer Service

Ana, we regret to learn about your experience concerning the scent in the room and the confusion regarding breakfast. We understand your disappointment and suggest our team members always strive to provide accurate information on the amenities provided. We will address the points you've mentioned and work on enhancing our services. The team appreciates your feedback, and we assure you we take this review seriously. We hope you'd choose to stay with us in the future and witness how we use feedback for improvement.

5 out of 5
Amenities are great !

Posted by on Feb 26, 2024

Was this review helpful to you?
Comment from Hotel Management

Feb 26, 2024 by Customer Service

Tracy, it's delightful to hear that you enjoyed the amenities at Crowne Plaza Lombard Downers Grove, an IHG Hotel. We strive to ensure that all our guests have a memorable experience. We hope to welcome you back in the future.

5 out of 5

Posted by , from west salem on Oct 20, 2023

Was this review helpful to you?
Comment from Hotel Management

Oct 21, 2023 by Customer Service

Susan, thank you for choosing Crowne Plaza Lombard Downers Grove for your stay. The team is thrilled to have been able to provide a splendid experience. We appreciate your high rating and look forward to the opportunity of welcoming you back in the future.

5 out of 5

Posted by on Oct 1, 2023

Was this review helpful to you?
Comment from Hotel Management

Oct 21, 2023 by Customer Service

Thank you for the fantastic rating, Aileen!It's outstanding you had such a wonderful experience at Crowne Plaza Lombard Downers Grove, an IHG Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

5 out of 5

Posted by on Aug 7, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 9, 2023 by Dee Munasinghe Assistant Front Office Manager

Dear John, Thank you for taking time to give feedback on your stay.Hope to see you again.Dee MunasingheAssistant Front Office Manager

5 out of 5

Posted by on Aug 6, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 28, 2023 by Dee Munasinghe

Dear John, Thank you for taking time to give scores for your stay. Our staff will be happy to see the feedback and to see you again. Dee MunasingheAssistant Front Office Manager

5 out of 5
We enjoyed our stay. The property is older and the rooms could use some updates in decor, but still a good place to stay.

Posted by on Oct 24, 2022

Was this review helpful to you?
Comment from Hotel Management

Oct 25, 2022 by Dee Munasinghe Assistant Front Office Manager

Dear Deborah, Thank you for your feedback and appreciate your full scores. Hope to see you again. Dee MunasingheAssistant Front Office Manager

3 out of 5
We needed a box fan to sleep and there were none. In addition, the thermostat did not allow for an accurate temperature setting. It didn't show temperature at all

Posted by , from Chicago on Nov 10, 2021

Was this review helpful to you?
Comment from Hotel Management

Nov 30, 2021 by Dee Munasinghe Front Desk Supervisor

Dear DAVID, Thank you for your feedback. We want to ensure our guests have a comfortable, maintenance free stays. We have addressed the maintenance issue recently reported to ensure we can provide such service. We hope to welcome you back when your travels bring you back to this area. Sincerely, Dee Munasinghe Front Desk Supervisor

4 out of 5

Posted by on Sep 6, 2021

Was this review helpful to you?

About the Crowne Plaza Lombard Downers Grove, an IHG Hotel

Location 1250 Roosevelt Road, Glen Ellyn, IL 60137

Property Features

Crowne Plaza Lombard Downers Grove, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 7 meeting rooms. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Lombard Downers Grove, an IHG Hotel. Self parking is free. This Glen Ellyn hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 4 levels
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Train station: Lombard Station (4 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Crowne Plaza Lombard Downers Grove, an IHG Hotel offers 119 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Glen Ellyn hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM and 9:00 AM.

Glen Prairie - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Casino nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per stay.

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Pets allowed in specific rooms only
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.00 for adults and USD 9.00 for children
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Downers Grove
  • Crowne Plaza Downers Grove Hotel
  • Crowne Plaza Downers Grove Hotel Lombard
  • Crowne Plaza Lombard
  • Crowne Plaza Lombard Downers
  • Crowne Plaza Lombard Downers Grove
  • Lombard Downers Grove
  • Crowne Plaza Glen Ellyn Lombard Hotel Glen Ellyn
  • Crowne Plaza Lombard Downers Grove Hotel

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
url importing http://www.travelocity.com/Chicago-Hotels-Crowne-Plaza-Lombard-Downers-Grove,-an-IHG-Hotel.h21390-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Chicago-Hotels-Crowne-Plaza-Lombard-Downers-Grove,-an-IHG-Hotel.h21390-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Chicago-Hotels-Crowne-Plaza-Lombard-Downers-Grove,-an-IHG-Hotel.h21390-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.