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"Great experience, the staff was very friendly and helpful. The location was great, we were close to everything we wanted to do. We would stay again, t ... " More

By a verified traveler on Tue 05 Sep 2023

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Hotel Description

3-star residence near Cathedral of Santa Maria del Fiore

Heart of Florence

Within a 10-minute walk of this Santa Maria Novella residence, you'll find Central Market and Cathedral of Santa Maria del Fiore. Also, Piazza del Duomo is within half a mile (1 km) and Uffizi Gallery is within 2 miles (3 km).

Business services

This residence features self parking and free WiFi in public areas. Traveling on business? Take advantage of the business center and free internet in public areas. A terrace, a garden, and express check-out are also on offer.

Standard Double or Twin Room (La Contessa)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$77* Per night/room Apr 1 - Apr 2

Appartamento DUS

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Royal Apartment

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Standard Studio, 1 Double or 2 Twin Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Quadruple Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Residence La Contessina ratings based on 5 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Residence La Contessina

Everyone (3) Family (1)
5 out of 5
Great experience, the staff was very friendly and helpful. The location was great, we were close to everything we wanted to do. We would stay again, thank you.

Posted by on Sep 5, 2023

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Comment from Hotel Management

Sep 10, 2023 by Emma

Dear Mr. Dawn, We thank you for taking the time to share your experience with us. We're thrilled to hear that you had a great stay and that our friendly and helpful staff made your visit enjoyable. It's also wonderful to know that our central location met your needs. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay.Yours sincerely

2 out of 5

Great location - Adequate Bfast - Bad Staff

Pros: The location
GOOD: The location is the absolute best part. It is close to restaurants, train station, Duomo, and shopping. ADEQUATE: The rooms and breakfast - read more for detail. BAD: The staff - read more for details. DETAILS: The breakfast was pretty good. Nice selection. The rooms have a lot of stairs to climb. This is NOT the place to stay if you have trouble with stairs. You will have to climb stairs to get to the bedroom and then up and down to the main area and bathroom. The stairs are big fun at night (not). The room was clean. The bathroom was adequate. We reserved a room with two double beds, and got a room with two twin beds that were pushed together and a sofa that made out into a bed. A sofa bed is not a real bed - had a 4" mattress. When I complained about the sofa bed, I was yelled at by the housekeeping staff. The beds are a single 5” mattress that is very, very firm. The pillows are about 2” thick. Besides the bed, we had a problem with the TV. At random, sporadic instances, it would start beeping. Happened all night long and through the afternoon. When a “technician” came in, he turned it on and turned it off and declared it “fixed”. When I explained that operation wasn’t the problem, it was the beeping, he shrugged his shoulders and said, “I don’t know.” When I mentioned it to the front office staff, they didn’t care either. The final problem was the toilet. It would just run and run, when I mentioned this twice, no one cared.

Posted by , from Las Vegas on May 30, 2018

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5 out of 5

Very nice property, close to everything. Loved it.

Fantastic!! Highly recommend this hotel. Staff was great, property well maintained and clean.

Posted by , from Miami, FL on Nov 13, 2015

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5 out of 5

Perfect stay

Fantastic localisation - very close to train station, and just 5 minutes from the cathedral - in the middle of everything, but hidden from the street noise. Our appartment was big, with comfortable bed. Good breakfast, and if you want - you can even cook for yourself in your apartment (kitchen use costs one time extra fee of 25 Eur). Staff was very friendly. Overall - we loved our stay at La Contessina - great value for the money, I highly recommend this place!

Posted by , from Warsaw, Poland on Feb 12, 2015

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1 out of 5

Cheated by La Contessina

In November, 2009, we booked and paid in full for 5 rooms, 2 nights, 9 guests. Upon arrival September 20, 2010 at 7 PM, we were told the rooms were not available, and they split us up into 3 separate hotels, one of which was clearly an inferior hotel, mold on the shower, no hot water, etc. They booked us for 3 of our 5 rooms in that cheap hotel. The next morning, we asked to be moved back to La Contessina, but they said they were unable to do that. The day we left, we asked the manager, Mario for compensation of 1/2 our room rate, and he refused. "It is impossible to give refunds!" Our initial agreement states that no refunds are given if cancellation occurs later than 10 days before arrival. You can bet they would have pocketed our money had we not shown up. Don't let La Contessina cheat you!

Posted by on Sep 30, 2010

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About the Residence La Contessina

Location Via Faenza 71, Florence, FI 50123

Property Features

Public spaces have free WiFi and wired Internet. Business amenities include a business center and a meeting room. Event space at this residence measures 2153 square feet (200 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Residence La Contessina. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Florence residence.

  • 1 building
  • 1 floor
  • 20 guestrooms or units
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 2000
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Florence Santa Maria Novella Station (0.8 km / 0.5 mi)
  • Metro station: Valfonda - Stazione Santa Maria Novella Tram Stop (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Residence La Contessina offers 20 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with digital channels. Bathrooms include showers with rainfall showerheads, and bidets. This Florence residence provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LCD television
  • Digital channels
  • Refrigerator (full size)
  • Electric kettle
  • Luxury bedding
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bidet
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet
  • Desk chair

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Segway rental/tour nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Hot springs nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival.

The kitchen fee applies only to apartment bookings of 1-4 nights.

The breakfast room is closed until further notice.

The front desk at this property is open daily from 9:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 2 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.

Pet Policy

  • Pets: EUR 30 per accommodation, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve high chair

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property is professionally cleaned

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a fire extinguisher in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Front desk opens daily at 9:00 AM
  • Front desk closes daily at 7:00 PM
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 3
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: EUR 30 per day
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • La Contessina
  • La Contessina Florence
  • Residence La Contessina
  • Residence La Contessina Florence
  • Residence Contessina Florence
  • Residence Contessina
  • Contessina Florence
  • Contessina
  • La Contessina Florence
  • Residence La Contessina Florence
  • Residence La Contessina Residence
  • Residence La Contessina Residence Florence

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 3 children 2 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.