"We stay here often. Last 2 stays were not the best. This time there was blood and boogers on the bathroom wall. We contacted maintenance and they took ... " More
City center stay
You'll find West of the Moon Gallery and Flagstaff Symphony Orchestra within a 15-minute walk of this Flagstaff hotel. Northern Arizona University and Heritage Square are also within 2 miles (3 km).
Outdoor pool
A seasonal outdoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Express check-out is provided and the front desk is staffed around-the-clock.
Dec 7, 2023 by Hotel Aspen
We appreciate your continued loyalty as a frequent guest, and we apologize for the issues you've encountered during your recent stays. Your feedback is essential to us, and we take cleanliness and maintenance seriously. We're sorry for the inconvenience you experienced with the bathroom wall, and we're glad to hear that our maintenance team addressed the issue promptly.Please rest assured that we will work diligently to prevent such issues from recurring in the future. Your comfort and satisfaction are important to us, and we hope your next stay will be much more enjoyable. Thank you for bringing this to our attention.
Dec 7, 2023 by Hotel Aspen
Thank you for the perfect 5/5 rating! We're glad to hear that you had a nice experience during your stay. Your satisfaction is important to us, and we look forward to providing you with excellent experiences in the future as well. If you have any specific feedback or suggestions, please feel free to share them. We appreciate your feedback!
Dec 7, 2023 by Hotel Aspen
Thank you so much for your perfect rating of 5/5! We're thrilled to hear that you had an excellent experience during your stay. We'll do our best to maintain this high level of service, and we look forward to welcoming you back in the future. Your satisfaction means the world to us!
Oct 28, 2023 by Hotel Aspen
We apologize for the subpar experience you had during your stay. The dated condition of the property, cleanliness issues, and unaddressed shower head problem are not up to our standards, and we are taking immediate steps to rectify these issues. Your feedback is invaluable, and we deeply regret any inconvenience you encountered. We were the price in the area and that's why you chose to stay with us two nights, but we do understand your concerns. Your satisfaction is important to us, and we appreciate your candid feedback.
Oct 28, 2023 by Hotel Aspen
Thank you for your rating! If you have any specific comments or suggestions to help us improve and make your next visit even better, please feel free to share. Your feedback is valuable, and we look forward to serving you again in the future. Your satisfaction is important to us!
Oct 28, 2023 by Hotel Aspen
Thank you for sharing your feedback. We're glad you liked the view but apologize for any behavior during check-in. We value your comments and will work to improve our guest service. We hope you'll give us another chance in the future to provide a more pleasant and welcoming experience. Your satisfaction is important to us, and we appreciate your understanding as we strive to make necessary improvements.
Oct 28, 2023 by Hotel Aspen
Thank you for your feedback and rating of 4/5. We're delighted to hear that you had a good time during your stay and that you found our staff to be awesome. We apologize if the condition of the property was not up to your expectations, and we appreciate your understanding. Your input is valuable, and we look forward to serving you again in the future. Your satisfaction is important to us!
Jul 4, 2023 by Hotel Aspen
Thank you for bringing your recent experience to our attention. We apologize for the unfriendly and unhelpful behavior you encountered from our staff. This is not the level of service we strive to provide, and we take your feedback seriously.We value every guest and aim to create a welcoming and helpful environment throughout their stay. We will address this matter with our staff immediately and conduct further training to ensure that such incidents do not recur.Your satisfaction is important to us, and we would appreciate the opportunity to make it right. If there is anything specific we can do to address your concerns or if you would like to provide more details about your experience, please reach out to our guest services directly.Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. We hope you will give us another chance to exceed your expectations in the future.
Jul 20, 2023 by Hotel Aspen
Thank you for your excellent rating of 5/5! We're delighted to hear that you had a wonderful experience at Hotel Aspen. Providing exceptional service and creating memorable stays for our guests is our top priority. We truly appreciate your positive feedback and look forward to the opportunity to welcome you back for another outstanding stay in the future.
Jul 5, 2023 by Hotel Aspen
We're thrilled to see your 5-star rating! Thank you for sharing your satisfaction with our services and facilities. We can't wait to provide you with another wonderful experience on your next visit.
As a guest of Hotel Aspen InnSuites Flagstaff/Grand Canyon, you'll find a seasonal outdoor pool, laundry facilities, and express check-out. Public spaces have free WiFi. Self parking is free. This Flagstaff hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Hotel Aspen InnSuites Flagstaff/Grand Canyon offers 110 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Flagstaff hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.
Recreational amenities at the hotel include a seasonal outdoor pool.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.