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"We stay here often. Last 2 stays were not the best. This time there was blood and boogers on the bathroom wall. We contacted maintenance and they took ... " More

By a verified traveler on Fri 24 Nov 2023

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Hotel Description

Hotel near Northern Arizona University in Flagstaff

City center stay

You'll find West of the Moon Gallery and Flagstaff Symphony Orchestra within a 15-minute walk of this Flagstaff hotel. Northern Arizona University and Heritage Square are also within 2 miles (3 km).

Outdoor pool

A seasonal outdoor pool, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Express check-out is provided and the front desk is staffed around-the-clock.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$53* Per night/room Mar 20 - Mar 21

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Room with 2 King Beds

Bed Count 2 King Beds Maximum Occupancy 5 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Royal Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Aspen InnSuites Flagstaff/Grand Canyon ratings based on 47 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Aspen InnSuites Flagstaff/Grand Canyon

Everyone (23) Couples (10) Family (12)
4 out of 5
We stay here often. Last 2 stays were not the best. This time there was blood and boogers on the bathroom wall. We contacted maintenance and they took care of it quite quickly but it was disgusting.

Posted by , from PAGE on Nov 24, 2023

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Comment from Hotel Management

Dec 7, 2023 by Hotel Aspen

We appreciate your continued loyalty as a frequent guest, and we apologize for the issues you've encountered during your recent stays. Your feedback is essential to us, and we take cleanliness and maintenance seriously. We're sorry for the inconvenience you experienced with the bathroom wall, and we're glad to hear that our maintenance team addressed the issue promptly.Please rest assured that we will work diligently to prevent such issues from recurring in the future. Your comfort and satisfaction are important to us, and we hope your next stay will be much more enjoyable. Thank you for bringing this to our attention.

5 out of 5
It was nice

Posted by on Nov 21, 2023

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Comment from Hotel Management

Dec 7, 2023 by Hotel Aspen

Thank you for the perfect 5/5 rating! We're glad to hear that you had a nice experience during your stay. Your satisfaction is important to us, and we look forward to providing you with excellent experiences in the future as well. If you have any specific feedback or suggestions, please feel free to share them. We appreciate your feedback!

5 out of 5

Posted by on Nov 12, 2023

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Comment from Hotel Management

Dec 7, 2023 by Hotel Aspen

Thank you so much for your perfect rating of 5/5! We're thrilled to hear that you had an excellent experience during your stay. We'll do our best to maintain this high level of service, and we look forward to welcoming you back in the future. Your satisfaction means the world to us!

1 out of 5
DON’T STAY HERE!! This property is very old and dated. Especially for the price we paid!! We found spiders in our room and shower head is terrible in the tub. It’s all clogged up! Couldn’t even feel the water coming out of the head. At checkout husband told the clerk and nothing was said or done!

Posted by on Oct 16, 2023

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Comment from Hotel Management

Oct 28, 2023 by Hotel Aspen

We apologize for the subpar experience you had during your stay. The dated condition of the property, cleanliness issues, and unaddressed shower head problem are not up to our standards, and we are taking immediate steps to rectify these issues. Your feedback is invaluable, and we deeply regret any inconvenience you encountered. We were the price in the area and that's why you chose to stay with us two nights, but we do understand your concerns. Your satisfaction is important to us, and we appreciate your candid feedback.

4 out of 5

Posted by on Oct 11, 2023

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Comment from Hotel Management

Oct 28, 2023 by Hotel Aspen

Thank you for your rating! If you have any specific comments or suggestions to help us improve and make your next visit even better, please feel free to share. Your feedback is valuable, and we look forward to serving you again in the future. Your satisfaction is important to us!

3 out of 5
I like the view. The young kady that checked us in was a little curt!

Posted by on Oct 6, 2023

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Comment from Hotel Management

Oct 28, 2023 by Hotel Aspen

Thank you for sharing your feedback. We're glad you liked the view but apologize for any behavior during check-in. We value your comments and will work to improve our guest service. We hope you'll give us another chance in the future to provide a more pleasant and welcoming experience. Your satisfaction is important to us, and we appreciate your understanding as we strive to make necessary improvements.

4 out of 5
Just a little more rundown than expected but overall the staff was awesome and had a good time.

Posted by on Sep 10, 2023

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Comment from Hotel Management

Oct 28, 2023 by Hotel Aspen

Thank you for your feedback and rating of 4/5. We're delighted to hear that you had a good time during your stay and that you found our staff to be awesome. We apologize if the condition of the property was not up to your expectations, and we appreciate your understanding. Your input is valuable, and we look forward to serving you again in the future. Your satisfaction is important to us!

1 out of 5
The unfriendly unhelpful staff. Omg!

Posted by on Jul 4, 2023

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Comment from Hotel Management

Jul 4, 2023 by Hotel Aspen

Thank you for bringing your recent experience to our attention. We apologize for the unfriendly and unhelpful behavior you encountered from our staff. This is not the level of service we strive to provide, and we take your feedback seriously.We value every guest and aim to create a welcoming and helpful environment throughout their stay. We will address this matter with our staff immediately and conduct further training to ensure that such incidents do not recur.Your satisfaction is important to us, and we would appreciate the opportunity to make it right. If there is anything specific we can do to address your concerns or if you would like to provide more details about your experience, please reach out to our guest services directly.Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. We hope you will give us another chance to exceed your expectations in the future.

5 out of 5

Posted by , from Florence on Jun 28, 2023

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Comment from Hotel Management

Jul 20, 2023 by Hotel Aspen

Thank you for your excellent rating of 5/5! We're delighted to hear that you had a wonderful experience at Hotel Aspen. Providing exceptional service and creating memorable stays for our guests is our top priority. We truly appreciate your positive feedback and look forward to the opportunity to welcome you back for another outstanding stay in the future.

5 out of 5

Posted by on Jun 15, 2023

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Comment from Hotel Management

Jul 5, 2023 by Hotel Aspen

We're thrilled to see your 5-star rating! Thank you for sharing your satisfaction with our services and facilities. We can't wait to provide you with another wonderful experience on your next visit.

About the Hotel Aspen InnSuites Flagstaff/Grand Canyon

Location 1008 E Route 66, Flagstaff, AZ 86001

Property Features

As a guest of Hotel Aspen InnSuites Flagstaff/Grand Canyon, you'll find a seasonal outdoor pool, laundry facilities, and express check-out. Public spaces have free WiFi. Self parking is free. This Flagstaff hotel is smoke free.

  • 110 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Flagstaff Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Hotel Aspen InnSuites Flagstaff/Grand Canyon offers 110 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Flagstaff hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Pillowtop beds
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per night.

Pet Policy

  • Pets: USD 25.00 per pet, per night
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aspen Flagstaff Grand Canyon
  • Aspen InnSuites
  • Aspen InnSuites Flagstaff Grand Canyon
  • Aspen InnSuites Grand Canyon
  • Hotel Aspen Flagstaff Grand Canyon
  • Hotel Aspen InnSuites
  • Hotel Aspen InnSuites Flagstaff Grand Canyon
  • Hotel Aspen InnSuites Grand Canyon
  • Hotel Aspen InnSuites Flagstaff/Grand Canyon Flagstaff
  • Hotel Aspen InnSuites Flagstaff/Grand Canyon
  • Aspen InnSuites Flagstaff/Grand Canyon Flagstaff
  • Aspen InnSuites Flagstaff/Grand Canyon
  • Hotel Aspen InnSuites Flagstaff/Grand Canyon Hotel
  • Hotel Aspen InnSuites Flagstaff/Grand Canyon Flagstaff
  • Hotel Aspen InnSuites Flagstaff/Grand Canyon Hotel Flagstaff

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7:00 AM to 9:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.