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Xelena Hotel & Suites

5.0 star property
5-star luxury hotel in Macrozona Bahía Redonda y Primeros Faldeos

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Xelena Hotel & Suites

Photo gallery for Xelena Hotel & Suites

Indoor pool, sun loungers, lifeguards on site
Exterior
Suite Presidencial | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds
Lobby lounge, ocean views, open daily
Shower, free toiletries, hair dryer, bathrobes

Overview of Xelena Hotel & Suites

Reviews
9.0

Wonderful

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Explore the area

Map
René Favaloro 3548, El Calafate, Santa Cruz, 9405
  • Popular LocationGnome Village4 min drive
  • Popular LocationSanta Teresita del Nino Jesus Church7 min drive
  • Popular LocationGlaciarium7 min drive
  • AirportEl Calafate (FTE-Comandante Armando Tola Intl.)24 min drive

Room options

View all photos for Suite de Lujo

Suite de Lujo | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite de Lujo

  • 861 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Standard Room

  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Junior

Suite Junior | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Junior

  • 431 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Superior Room

  • 323 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Triple

Triple | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Triple

  • 398 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite Presidencial

Suite Presidencial | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Suite Presidencial

  • 1346 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool
Design Suites Calafate
Pool
Breakfast included
Spa
Parking included
4.1 out of 5, Very Good, (620)
The price is $110
per night
$110 total
includes taxes & fees
May 7 - May 8
Design Suites Calafate

About the neighborhood

El Calafate

Central El Calafate getaway .With a stay at this Macrozona Bahía Redonda y Primeros Faldeos hotel, you'll be within half a mile (1 km) of Bahía Redonda and 2 miles (3 km) of Bahía Redonda Viewpoint. Lago Argentino and Calafate Fishing are also within 2 miles (3 km).

What's nearby

  • Gnome Village - 4 min drive
  • El Calafate Regional Museum - 5 min drive
  • Calafate History Exhibition Hall - 5 min drive
  • Santa Teresita del Nino Jesus Church - 7 min drive
  • Glaciarium - 7 min drive

Getting around

  • El Calafate (FTE-Comandante Armando Tola Intl.) - 25 min drive

Restaurants

  • Pura Vida - 4 min drive
  • Yeti Ice Bar - 5 min drive
  • La Lechuza - 5 min drive
  • Isabel - Cocina al Disco - 6 min drive
  • La Cocina - 6 min drive

About this property

Xelena Hotel & Suites

5-star luxury hotel in Macrozona Bahía Redonda y Primeros Faldeos
Xelena Hotel & Suites offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A fitness center, spa services, and a terrace are also featured at the luxury Xelena Hotel & Suites. Limited free parking is available on a first-come, first-served basis.

This 5-star El Calafate hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 6 levels
  • Built in 2007
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Xelena Hotel & Suites offers 100 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LED televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This El Calafate hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Zen Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free shopping center shuttle
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 6:30 AM–10:30 AM for a fee: USD 20 for adults and USD 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Designer stores
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • LED TV with cable channels

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heated floor
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from June 10 2024 to June 16 2024 (dates subject to change):
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Xelena Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Argentina value-added tax (21%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (21%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 for adults and USD 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Xelena
Xelena El Calafate
Xelena Hotel
Xelena Hotel El Calafate
Xelena Deluxe Hotel El Calafate
Xelena Deluxe Suites Hotel El Calafate, Argentina - Patagonia
Xelena
Xelena Hotel & Suites El Calafate, Argentina - Patagonia
Xelena Hotel & Suites Hotel
Xelena Hotel & Suites El Calafate
Xelena Hotel & Suites Hotel El Calafate

Frequently asked questions

How close is Xelena Hotel & Suites to the airport?

Xelena Hotel & Suites is 14.9 mi (25-min drive) away from the El Calafate (FTE-Comandante Armando Tola Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Xelena Hotel & Suites?

As of Apr 23, 2024, prices found for a 1-night stay for 2 adults at Xelena Hotel & Suites on May 1, 2024 start from $176.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Xelena Hotel & Suites have an airport shuttle?

Airport shuttle services are not available at Xelena Hotel & Suites.

Does Xelena Hotel & Suites offer free breakfast?

Free breakfast isn’t provided at Xelena Hotel & Suites, but full breakfast is offered for a fee of USD 20 for adults and USD 20 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Xelena Hotel & Suites?

No, there is no casino at this hotel, but Casino Club El Calafate (6-min drive) is nearby.

What time is check-in at Xelena Hotel & Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Xelena Hotel & Suites?

This hotel offers free self parking.

Does Xelena Hotel & Suites have a pool?

Xelena Hotel & Suites features an indoor pool. The pool will be unavailable from June 10 2024 to June 16 2024 (dates subject to change).

Does Xelena Hotel & Suites have a restaurant?

Xelena Hotel & Suites is home to MORA, which features ocean views.

Does Xelena Hotel & Suites have a spa?

Pamper yourself with a day at Zen Spa, where you can enjoy body treatments, facials, and massages. Note that spa services and facilities will be unavailable from June 10 2024 until June 16 2024 (subject to change).

How close is Xelena Hotel & Suites to downtown El Calafate?

Xelena Hotel & Suites is 1.8 mi away from El Calafate.

Xelena Hotel & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 221 out of 350 reviews" "
Rating 8 - Good. 79 out of 350 reviews" "
Rating 6 - Okay. 30 out of 350 reviews" "
Rating 4 - Poor. 12 out of 350 reviews" "
Rating 2 - Terrible. 8 out of 350 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jamie

Traveled with partner
Disliked: Staff & service
This hotel is not worth the price for the stay. I recommend staying elsewhere.
Stayed 2 nights in Jan 2024

8/10 Good

John

Traveled with family
Not 5 Star
Not 5 Star maybe 3. Checkin not very smooth. Stayed in Presidential Suite and had to walk to Lobby to get “free” Ecodriendly water.
Stayed 3 nights in Jan 2024

10/10 Excellent

LUIXAVIER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Marlyn

Stayed 1 night in Jan 2024

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sonia Cruz, Coral Gables

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Amit

Liked: Cleanliness
Disliked: Staff & service
The hotel is definitely not worth the money for several reasons. Firstly, be cautious about the amount you're paying. The hotel enforces a non-official exchange rate for USD, which is 2.27 times higher than the rate used elsewhere. They falsely claimed this is the law, but in reality, they're taking the benefit tourists receive with their international credit cards (MEP exchange rate) for themselves. They price everything in USD but charge in local Pesos after an unfavorable MEP conversion, resulting in higher credit card fees and canceling out the benefits tourists should enjoy. This is essentially theft, as it's not disclosed anywhere, and the booking is non-refundable. During check-in, they surprise guests with this exchange rate, forcing them to either pay it or face a 100% fine from hotels.com. Secondly, the rooms are basic. Although we received a complimentary upgrade to a larger room with a view, it's comfortable but lacks the amenities you'd expect in a five-star hotel, such as a welcome drink or afternoon snacks. The spa area is small and poorly maintained, with a dirty pool and mold on its walls. This falls far short of the standards one expects from a five-star hotel, especially after the unfavorable exchange rate experience during check-in. I would recommend choosing another hotel that respects the official exchange rate to ensure a more worthwhile experience.
Stayed 2 nights in Oct 2023

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

Alain, Miami

Disliked: Property conditions & facilities
I would like to start by saying that this is not a five star hotel as it has been advertised in Expedia. The hotel has several limitations for example all rooms are not insulated and you can hear what the people in the room next you are talking even with a normal voice level. We stayed for two nights with some friends and we stayed in three different rooms. All of my friends were in agreement with this statement. My next door neightboor was noisy all night and I could sleep, It is very unfortunate and very frustrated not be able to rest or sleep. The hotel management is informed about the lack of privacy and they have not done anything about it. The supervisor at the front desk said there have been several complains about this same issue in the past from other customers. This was a really uncomfortable situation, Please be aware of this when you are making a reservation.
Stayed 1 night in Jun 2023