6/10 Okay
michael
Jan 2, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wouldn't recommend this hotel, lack of interest.
Firstly, main hotel entrance blocked off, informed by security guard to use entrance of adjoining hotel to arrive at our hotel. This required navigating heavy traffic, packed streets to travel back around the block.
Why couldn't the hotel have notified us prior to arrival.
Secondly, receptionist totally uninterested when we checked in, only words uttered were hello, sign here and then handed us the room key.
No directions to room, this hotel is not easy to navigate. No details regarding meal times and general information etc.
Wanted to go for a promenade walk only to find that the front gate was closed to pedestrians also, had to use car entrance of the adjoining hotel to leave and return. Why couldn't the receptionist have informed us of this when checking in? Not interested that's why.
Thirdly, the room didn't have a directory of hotel information etc other than a room service menu.
Finally, the aircon didn't function properly, couldn't cool the room. Also the shower stall is tucked away in the corner of the bathroom with no light fitting close, virtually showering in the dark. Phoned reception from the room but call not answered.
Couldn't wait to leave this hotel after an uncomfortable warm night.
michael
Stayed 1 night in Dec 2023