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4.3 out of 5

"Enjoyed stay. Staff friendly " More

By a verified traveler on Mon 22 Aug 2022

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Hotel Description

3-star guestrooms with kitchens

Near the airport

Stay at this East Syracuse hotel and you'll be within 9 miles (15 km) of Syracuse University and Destiny USA. Also within 9 miles (15 km) are Erie Canal Museum and The Oncenter.

Dining, 24-hour fitness

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Enjoy the spa tub and perks like free self parking and free WiFi. There's a bar/lounge on site, and laundry facilities and wedding services are also provided.

Two queen beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$127* Per night/room Apr 15 - Apr 16

One king bed junior suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (With Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

One king bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Garden Inn Syracuse ratings based on 26 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Syracuse

Everyone (15) Couples (4) Family (3)
5 out of 5

Posted by , from Akron on Aug 19, 2023

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Comment from Hotel Management

Sep 9, 2023 by Donovan

Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you back again soon!

5 out of 5

Posted by on Jun 11, 2023

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Comment from Hotel Management

Jun 12, 2023 by Jim S/GM

Thank you very much for the excellent review! We hope to see you again in the near future!Jim

4 out of 5
Enjoyed stay. Staff friendly

Posted by , from YOUNGSVILLE on Aug 22, 2022

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Comment from Hotel Management

Sep 1, 2022 by Danielle

Thank you for your review. We appreciate your feedback.

5 out of 5

Posted by on Aug 21, 2022

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2 out of 5
The bathroom sink was broken and could not be used. This was at 11pm so we lived with it. I’m a HH member, but I would not stay here again.

Posted by on Mar 24, 2022

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Comment from Hotel Management

Mar 24, 2022 by Lisa

Catherine, I am truly sorry for the issues with your sink. If you were to ever experience an issue call the desk and we can fix it for you no matter the time. Our goal is to make your stay exceptional.

4 out of 5

Posted by , from Melville on Aug 25, 2021

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4 out of 5
Easy and friendly check in. Nice room. Restaurant was closed on Sunday. Inconvenient

Posted by on Jul 12, 2021

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Comment from Hotel Management

Jul 12, 2021 by SF

Thank you for the review! We hope to see you again soon!

5 out of 5
I thought the bed at the hotel was one of the best I've ever slept in, Unfortunately due to covid restrictions I wasn't able to use the spa.

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jun 10, 2021 by SF

Thank you for the great review! We hope to see you again soon!

5 out of 5

Posted by on Mar 14, 2021

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Comment from Hotel Management

Mar 25, 2021 by SF

Thank you for the great review! We hope to see you again soon!

5 out of 5
Very friendly staff. Clean. Note that “Breakfast Included” is listed as a property amenity, but it is not included without a room upgrade or separate purchase.

Posted by on Feb 16, 2021

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Comment from Hotel Management

Feb 16, 2021 by SF

Thank you for the great review! We will look into the miscommunication on the breakfast and we hope to see you again soon!

About the Hilton Garden Inn Syracuse

Location 6004 Fair Lakes Rd, East Syracuse, NY 13057

Property Features

Hilton Garden Inn Syracuse offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and meeting rooms are available. Hilton Garden Inn Syracuse also features gift shops/newsstands, a garden, and a picnic area. Free self parking is available.

  • 1 building
  • 100 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 2002
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Elevator
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Syracuse offers 100 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Rooms have partially open bathrooms. Bathrooms include bathtubs, hair dryers, and toothbrushes and toothpaste. This East Syracuse hotel provides complimentary wired and wireless Internet access. 42-inch LCD televisions come with digital channels. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • In-room kitchen
  • Pillowtop beds
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11:00 AM.

Wild Goose Pub - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking
  • Assistive listening devices available
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival. Guests are required to download the property's Hilton Honors mobile app before check-in.

Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival. Guests are required to download the property's Hilton Honors mobile app before check-in.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards, and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests must register online prior to arrival
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Guest will receive an email before arrival 24 hours
  • Property mobile app required for guests
  • Contactless check-in is available
  • Property mobile app name Hilton Honors
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15.95 for adults and USD 10.95 for children
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Syracuse
  • Hilton Garden Inn Syracuse
  • Syracuse Hilton Garden Inn
  • East Syracuse Hilton
  • Hilton East Syracuse
  • Hilton Garden Inn Syracuse Hotel East Syracuse
  • Hilton Garden Inn Syracuse Hotel
  • Hilton Syracuse East Syracuse
  • Hilton Garden Inn Syracuse Hotel
  • Hilton Garden Inn Syracuse East Syracuse
  • Hilton Garden Inn Syracuse Hotel East Syracuse

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.