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Best Western Gwinnett Center Hotel

2.5-star property
3670 Shackleford Rd, Duluth, GA 1-855-201-7819
4.6 out of 5
Wonderful!
See all 14 travelocity Reviews

"The staff were friendly and they tended to our every need. Breakfast was great. Rooms were excellent. Would definitely stay there again " More

By a verified traveler on Mon 06 Apr 2020

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Hotel Description

Hotel near Gwinnett Place Mall in Duluth

Gwinnett Place stay

Within a 15-minute walk of this Gwinnett Place hotel, you'll find Gwinnett International Farmers Market and Jeju Sauna. Pirate's Cove and Gwinnett Place Mall are also within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and free internet in public areas. Enjoy the gym and conveniences like a 24-hour front desk and free newspapers.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$77* Per night/room Apr 28 - Apr 29

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Gwinnett Center Hotel ratings based on 14 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Best Western Gwinnett Center Hotel

Everyone (6) Couples (2) Family (10)
5 out of 5

Posted by on Feb 24, 2024

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Comment from Hotel Management

Mar 20, 2024 by Guest Services

Dear Mr Thomas, THANK YOU for your rating of 5 out of 5. We really appreciate that. We hope that you had a chance to check out some of the restaurants all around our hotel, in walking distance. Do come again.

4 out of 5
It is very good .

Posted by on Jul 3, 2022

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Comment from Hotel Management

Jul 4, 2022 by General Manager

Dear Dung, Thank you for booking through Travelocity and for having stayed with us. We hope that you will return in the near future.

5 out of 5
The staff were friendly and they tended to our every need. Breakfast was great. Rooms were excellent. Would definitely stay there again

Posted by on Apr 6, 2020

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Comment from Hotel Management

Apr 6, 2020 by General Manager

Dear Anonymous, Thank you for your kind rating of 5 out of 5. We really appreciate it and thank you for saying our rooms were "excellent". Do come again.

5 out of 5
The front desk staff was very helpful and the fruit water was delicious that was in the lobby.

Posted by on Nov 24, 2019

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Comment from Hotel Management

Nov 24, 2019 by General Manager

Dear Anonymous, We are so glad your like our special water that we have available in our lobby. Do come again.

4 out of 5
Friendly staff, location of property, and reserve now pay later option

Posted by on Aug 19, 2019

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Comment from Hotel Management

Aug 19, 2019 by General Manager

Dear Anonymous, We appreciate you having stayed with us. Do come again Best Western Gwinnett Center Hotel

5 out of 5
Nothing to complain about except there was an unsavory person parked close to the back entrance whose car’s front end was damaged. I felt uncomfortable going in that entrance. That person was there in his car watching everyone come and go. The other thing was the room I had was on the first floor and I could smell a musty moldy carpet in my room and the carpet was damp and sticky in some places, almost like the hotel or that room was flooded. (Or suffered water damage. I wore white socks around the room that were extremely dirty after walking around in the room. If not for those few things every thing else was excellent for the five days I stayed there. I would still come back because it was so affordable. I would just ask to stay on a higher level floor.

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 2, 2019 by General Manager

Dear LH, Thank you for your rating of 5 out of 5 in light of your review. While we can't control guests sitting in their cars, we have passed your review on to our housekeeping department about the carpet. We appreciate so much you having stayed with us. Do come again. Best Western Gwinnett Center Hotel

5 out of 5
The staff was very friendly, especially Ikeisha who made even called me back after my room availability inquiry, which was unexpected. She made me feel special on my first time in the area. The room was bigger than I expected which also was great. Only concern I had was with the elevator which i had an issue opening the door (only once).

Posted by on Jun 12, 2019

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Comment from Hotel Management

Jun 12, 2019 by General Manager

Dear Anonymous, Thank you for your rating of 5 out of 5 and for mentioning our employee, Ikeshia. Indeed, she's a sweetheart. Do come again. Best Western Gwinnett Center Hotel

4 out of 5

Posted by on May 21, 2019

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Comment from Hotel Management

May 21, 2019 by General Manager

Dear Anonymous, Thank you for having stayed with us. We really appreciate it. Do come again. Best Western Gwinnett Center Hotel

5 out of 5

Posted by on Apr 25, 2019

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Comment from Hotel Management

Apr 26, 2019 by General Manager

Dear Anonymous, Thank you so much, for rating us a 5 out of 5. We really appreciate it and we want you to return. Best Western Gwinnett Center Hotel

2 out of 5
The entire building smelled terribly of smoke. The carpet in the room was stained badly and the was a cigarette pack wrapper under the sheets of the made bed!

Posted by on Mar 17, 2019

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Comment from Hotel Management

Mar 19, 2019 by General Manager

Dear Anonymous, Please know that we have shared this review with our Housekeeping department. I would only ask the readers to compare this review with our many reviews of great housekeeping and cleanliness to realized that this is not common and WILL be addressed. We apologize for you unsatisfactory experience. Best Western Gwinnett Center Hotel

About the Best Western Gwinnett Center Hotel

Location 3670 Shackleford Rd, Duluth, GA 30096

Property Features

A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Free breakfast is served daily. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Gwinnett Center Hotel. Free self parking is available. This Duluth hotel is smoke free.

  • 68 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Business center (24 hours)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Gwinnett Center Hotel offers 68 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 40-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The property’s pool is closed from Labor Day weekend to Memorial Day weekend.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel requires payment by credit card prior to arrival equal to the 1st night of stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Atlanta-Gwinnett Place
  • Holiday Inn Express Atlanta-Gwinnett Place Duluth
  • Holiday Inn Express Atlanta-Gwinnett Place Hotel
  • Holiday Inn Express Atlanta-Gwinnett Place Hotel Duluth
  • Best Western Gwinnett Center Hotel Duluth
  • Best Western Gwinnett Center Hotel
  • Best Western Gwinnett Center Duluth
  • Best Western Gwinnett Center
  • Holiday Inn Express Atlanta - Gwinnett Mall Hotel Duluth

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Gwinnett Center Hotel.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.