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Extended Stay America Suites Chantilly Dulles

2.5-star property
14036 Thunderbolt Pl, Chantilly, VA 1-855-201-7819
3.3 out of 5
See all 7 travelocity Reviews

"The kitchen in our room had nothing. When I asked the front desk I don’t think he understood what I was saying, because he told me I could get coffee ... " More

By a verified traveler on Wed 12 Apr 2023

Points Of Interest

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Hotel Description

Hotel near Dulles Expo Conference Center in Chantilly

Close to airport

Within 2 miles (3 km) of this Chantilly hotel, you'll find Dulles Expo Conference Center and Chantilly Crossing Shopping Center. Also, Sully Historic Site is within 3 miles (5 km) and Walney Visitor Center is within 6 miles (10 km).

Free perks

A 24-hour gym, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. A snack bar/deli, a picnic area, and barbecue grills are also on offer.

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
$83* Per night/room May 19 - May 20

Suite, 2 Bedrooms, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Extended Stay America Suites Chantilly Dulles ratings based on 7 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Suites Chantilly Dulles

Everyone (2) Couples (1) Family (2)
4 out of 5
Yes

Posted by on Jul 10, 2023

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Comment from Hotel Management

Jul 10, 2023 by James

Thank you very much for staying with us and we hope to have you stay with us again in the future.

2 out of 5
Front desk clerk was extremely rude at checkin and throughout our stay. Room was dirty. Tan out of toilet paper and front desk said they couldn’t find anymore. Had to go ask for hairdryer

Posted by on Apr 17, 2023

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Comment from Hotel Management

Apr 18, 2023 by Hotel Management

Dear Shanna, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

3 out of 5
The kitchen in our room had nothing. When I asked the front desk I don’t think he understood what I was saying, because he told me I could get coffee downstairs only in the morning. None of my card keys opened the door to the gym. On checkout day, housekeeping tried to come clean our room 2 hours before checkout time. While we were still in the room.

Posted by on Apr 12, 2023

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Comment from Hotel Management

Apr 13, 2023 by Hotel Management

Dear Ana, We appreciate you staying with us and posting your valuable feedback. We strive to provide a seamless experience for every guest with exceptional services and accommodations. Therefore, we regret the issues you encountered while with us. We will share your concerns with the appropriate individuals to ensure we are well-poised to serve our guests moving forward. We hope you will revisit us for a more satisfying stay when you return to Chantilly.Sincerely,Hotel Management

1 out of 5
The property wasn’t maintained very well. My main issue was that they didn’t have my reservation. Not a huge deal, as I could fix that with Expedia. However, the “manager” checked me in, said he would get the reservation when the systems came back up. No worries as it was 0030-0100 and my pregnant wife and I were just getting in from from Korea traveling 24 hours and just needed to get to bed. I said I would check back in the am and square it away. Figured he was being helpful. However, when I came back in the morning, he said he could find the reservation and charged me almost double what my original reservation was, even though I showed him my reservation email, confirmation number etc with the rate. I am currently still working through the issue with Expedia but suffice it to say I will never stay at this hote ever again!

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 5, 2021 by Hotel Management

Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management

5 out of 5

Posted by on Jul 9, 2019

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5 out of 5
TOM AND ENTIRE STAFF GREAT. I booked 5 rooms total unfortunately because of the weather 3 of them did not get used

Posted by on Mar 22, 2019

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3 out of 5

Average quality; great location.

Pros: Close restaurants
Cons: Poor breakfast
The stay was pleasant. Good value for the money and the location was great. The only complaint is lawn maintenance began early in the morning and woke us and the person upstairs can clearly be heard walking across the room at all hours of the day an night.

Posted by , from Miami on Feb 8, 2011

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About the Extended Stay America Suites Chantilly Dulles

Location 14036 Thunderbolt Pl, Chantilly, VA 20151

Property Features

There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces. A 24-hour fitness center, barbecue grills, and multilingual staff are also featured at the business-friendly Extended Stay America Suites Chantilly Dulles. Self parking is free. This Chantilly hotel is smoke free.

  • 94 guestrooms or units
  • 3 levels
  • 2 buildings
  • To-go breakfast (free)
  • Deli
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Chantilly Dulles offers 94 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Chantilly hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at 1:00 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Cashless payment methods are available for all transactions.

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property does not use a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • TownePlace Suites Marriott Aparthotel Chantilly Dulles South
  • TownePlace Suites Marriott Chantilly Dulles South
  • TownePlace Suites Marriott Chantilly Dulles South Aparthotel
  • TownePlace Suites Marriott Dulles South Aparthotel
  • TownePlace Suites Marriott Dulles South
  • Towne Suites riott Chantilly
  • Extended Stay America Chantilly Dulles
  • Extended Stay America Suites Chantilly Dulles Hotel
  • TownePlace Suites By Marriott Chantilly Dulles South
  • Extended Stay America Suites Chantilly Dulles Chantilly
  • Extended Stay America Suites Chantilly Dulles Hotel Chantilly

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.