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4.2 out of 5

"Very clean and comfortable room " More

By a verified traveler on Sat 23 Mar 2024

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Hotel Description

Hotel near Reno Arch in Reno

City center stay

Within a 10-minute walk of this Downtown Reno hotel, you'll find Reno Arch and Wingfield Park. National Bowling Stadium and Reno Events Center are also within half a mile (1 km).

Casino, spa tub

A casino, 3 restaurants, and a spa tub are all featured at this hotel. Traveling on business? Take advantage of the express check-out and free valet parking. Relax with a drink at one of the 2 bars/lounges and enjoy perks like free self parking.

Birch Tower Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$50* Per night/room Apr 30 - May 1

Aspen Tower King Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Aspen Tower Executive Suite I Hearing/Visual

Bed Count 1 King Bed Maximum Occupancy 2 Max

Birch Tower Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Aspen Tower Executive Suite II

Bed Count 1 King Bed Maximum Occupancy 4 Max

Birch Tower Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

J Resort ratings based on 10 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for J Resort

Everyone (5) Couples (1) Family (2)
2 out of 5
Rooms & staff are nice, food good at Hannah's Table, BUT 1. Hotel registration is in the middle of the casino, you have to pull your luggage through the casino to check-in & then to the elevators to get to your room. 2. I checked in Friday afternoon & needed to extend my stay to Monday. Sunday-Thursday nights usually cheaper as they are not high demand nights. My Sunday night room rate was the same as my Friday & Saturday room rates. When asked why, I was told the hotel was busy Sunday night. I was also told I needed to check out Sunday morning & check-in for the new reservation. No issue there, as I could leave my luggage in the room because I would get the same room. 3. Friday at check-in for Sunday night's stay, they used my credit card to hold the room. Sunday morning I had to run my credit card again for the room rate, taxes, fees, and another security deposit. I'm hoping my credit card isn’t charged twice beacause at recheck-in Sunday morning, they couldn't see a Friday transaction or if it was used just to hold my reservation. 4. I left in the morning before 8:30 & returned just before 5 pm, my room wasn't cleaned. Called to ask why, was told room cleaning needs to be requested & not done daily. Many doors had the please clean me hanger still out. 5. Valet closed at 3 p.m. Sunday. I left my seminar at 2 pm to be at valet well before 3 pm & Valet was gone by 2:30. I am less than happy with my stay at J Resort. Will not recommend & will only stay again as a last option.

Posted by on Apr 15, 2024

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Comment from Hotel Management

Apr 15, 2024 by J Resort Response Team

We are very sorry for the inconvenience you experienced, Darla. Your opinion matters to us, and we will make sure to address matters immediately. Thank you for providing us your feedback.

5 out of 5
Very clean and comfortable room

Posted by on Mar 23, 2024

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Comment from Hotel Management

Mar 24, 2024 by Ritchel

Thank you.

5 out of 5
Construction waa occurring at the location which began early in the morning waking everyone in the rooms up at 7am. Breakfast was not included.

Posted by on Dec 31, 2023

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Comment from Hotel Management

Jan 2, 2024 by J Resort Response Team

We are very sorry for any inconvenience, Darwin. We sincerely care about the comfort of our hotel guests and will make sure to work hard on fixing the issues you experienced.

2 out of 5
The TV didn't work. They didn't have the room we requested. The phone did not work.

Posted by on Dec 5, 2023

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Comment from Hotel Management

Dec 5, 2023 by J Resort Response Team

We are very sorry for the issues you encountered, Victor. We will work hard on addressing matters right away. Thank you for letting us know.

5 out of 5
.

Posted by , from woodland on Dec 3, 2023

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Comment from Hotel Management

Dec 5, 2023 by J Resort Response Team

Thank you for giving the J Resort a 5-star rating, Anthony!

4 out of 5
My ac unit sounds like it’s storming the whole time. I slept well it’s just annoying, room 930

Posted by , from WEIMAR on Dec 1, 2023

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Comment from Hotel Management

Dec 5, 2023 by J Resort Response Team

We truly apologize for the inconvenience, Michael. We care about the comfort of our hotel guests and will make sure to address the issue with the PTAC unit right away. Thanks for bringing this matter to our attention.

4 out of 5

Posted by on Nov 19, 2023

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Comment from Hotel Management

Dec 11, 2023 by J Resort Response Team

Thank you so much for the 4-star review, Justin! We look forward to seeing you again here at the J Resort!

5 out of 5

Posted by on Sep 9, 2023

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Comment from Hotel Management

Sep 29, 2023 by J Resort Response Team

Thank you so much for choosing to stay at the J Resort, Andrew! We are grateful for your excellent rating.

5 out of 5
Clean, big refrigerator. Stayed here when Sands, they’ve made very nice modifications to decor and functionality.

Posted by on Aug 13, 2023

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Comment from Hotel Management

Aug 14, 2023 by J Resort Response Team

Thank you for choosing to stay at the J Resort, Richard! We really appreciate your loyalty and support.

5 out of 5
Beautiful updated resort with many amenities and centrally located. Only bummer was the pool area but otherwise we really enjoyed our stay!

Posted by , from Paso Robles on Aug 4, 2023

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Comment from Hotel Management

Aug 4, 2023 by J Resort Response Team

Thank you for choosing to stay at the J Resort, Eva! We are in the process of building a new pool and spa area, and hope that you will visit us again in the future so you can enjoy more amenities.

About the Sands Regency Casino Hotel

Location 345 N Arlington Ave, Reno, NV 89501

Property Features

J Resort offers its guests a spa tub and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A casino, a vending machine, and multilingual staff are also featured at the business-friendly J Resort. Self parking and valet parking are free. Smoking is allowed in designated areas at this Reno hotel.

  • 713 guestrooms or units
  • 17 levels
  • 3 dining venues
  • 2 bars or lounges
  • Casino
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Gift shop
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Reno Station (0.6 km / 0.4 mi)
  • Parking: Free valet parking, self parking, and RV/bus/truck parking

Room Amenities

J Resort offers 713 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Buffet - This buffet restaurant serves dinner only.

J Paul's - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Afterglow Lounge - Onsite piano bar. Open daily.

Hanna's Express - This café serves light fare only. Open 24 hours. Open daily.

Hanna's Table - This restaurant serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Rock climbing nearby
  • Motor boating nearby
  • Mountain biking nearby
  • Fishing nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Marina nearby
  • Mountain climbing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby
  • Water tubing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • Resort fee: USD 34.05 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Airport shuttle
  • Faxes
  • Fitness center access
  • In-room coffee
  • Phone calls
  • Pool access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 3–18 per person
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Regency Casino
  • Regency Casino Hotel
  • Sands Regency
  • Sands Regency Casino
  • Sands Regency Casino Hotel
  • Sands Regency Casino Hotel Reno
  • Sands Regency Casino Reno
  • Sands Regency Hotel
  • Regency Hotel Reno
  • The Sands Regency Hotel Reno
  • Regency Hotel Sands
  • J Resort Reno
  • J Resort Hotel
  • J Resort Hotel Reno
  • Sands Regency Casino Hotel

You should know

  • The seasonal pool will open in June and close in September.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.