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4.1 out of 5

"Hotel very pretty and convenient to everything. However, the last day no hot water and the hotel could have done better letting us know. It was frustr ... " More

By a verified traveler on Tue 26 Sep 2023

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Hotel Description

Hotel near Broadway in Nashville

City center stay

Within a 10-minute walk of this Downtown Nashville hotel, you'll find Broadway and Ryman Auditorium. Also, Bridgestone Arena is within half a mile (1 km) and Nissan Stadium is within 2 miles (3 km).

Free area shuttle

This hotel features 2 bars/lounges and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy a meal from the restaurant and perks like a free area shuttle.

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$159* Per night/room Mar 31 - Apr 1

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Grand Nashville Downtown ratings based on 35 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Grand Nashville Downtown

Everyone (24) Couples (6) Family (2)
4 out of 5

Posted by on Jan 1, 2024

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Comment from Hotel Management

Jan 22, 2024 by Customer Service

Thanks for the great rating, Susan!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sheraton Grand Nashville soon, we'd love to have you back!

4 out of 5

Posted by on Jan 1, 2024

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Comment from Hotel Management

Jan 13, 2024 by Customer Service

Shelly, thank you for choosing the Sheraton Grand Nashville and for taking the time to share your rating. We are elated to learn that your experience was pleasant and we sincerely hope to have the chance to welcome you back in the future. Our team will be ready to provide another memorable stay.

4 out of 5
Hotel very pretty and convenient to everything. However, the last day no hot water and the hotel could have done better letting us know. It was frustrating. also our door in room#504 didnt lock right so it took a bit of jimmying to get it to lock. Also, we realized someone from maintenance was in our room as there was a paint roller by the door when we got back on sunday and no one told us they would be in our room.

Posted by on Sep 26, 2023

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Comment from Hotel Management

Sep 28, 2023 by Customer Service

Karen, thank you for sharing your experience regarding your stay at the Sheraton Grand Nashville. We're glad you appreciated the beauty and convenience of our hotel. We acknowledge your feedback regarding the hot water issue and the communication on the matter. For room security incidents, they are of the utmost importance and we ensure all locks work correctly. Unexpected visit from our maintenance team is a matter of concern as we always strive to maintain communication with our guests. Your comments have been shared with our team so we can continually improve our guest experience. We hope to have the opportunity to welcome you back in the future for an even better stay.

4 out of 5

Posted by on Sep 3, 2023

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Comment from Hotel Management

Sep 24, 2023 by Customer Service

Thank you for the great rating, James!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sheraton Grand Nashville. We'd like to share an even better experience with you soon.

5 out of 5

Posted by on Jul 21, 2023

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Comment from Hotel Management

Aug 10, 2023 by Customer Service

Thank you for taking the time to leave this wonderful rating, Lisa! We hope to see you again soon at Sheraton Grand Nashville so we can share yet another amazing experience!

4 out of 5
After being told that I would pay a couple of hundred dollars to stay overnight at this Sheraton, I was shocked and dismayed when I drove into the parking garage and immediately confronted with having to pay an ADDITIONAL $54 to park for 24 hours. BEWARE! This hotel does not give adequate notice that you are going to be stuck paying a parking fee ON TOP OF your hotel charge.

Posted by , from Indianapolis on Jul 4, 2023

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Comment from Hotel Management

Jul 6, 2023 by Customer Service

Thanks for the review, Christina!We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.Thanks again, and have a lovely day!

5 out of 5
It was good

Posted by on Jun 19, 2023

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Comment from Hotel Management

Jun 20, 2023 by Customer Service

Thank you for the great rating, Richard!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sheraton Grand Nashville! We hope you plan on staying with us again soon!We're looking forward to your next visit!

5 out of 5

Posted by , from LINCOLN on Jun 11, 2023

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Comment from Hotel Management

Jul 3, 2023 by Customer Service

Thank you for the perfect rating, Kayla!We are very pleased to hear that you had a wonderful stay at Sheraton Grand Nashville. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

4 out of 5

Posted by , from Dubuque on Apr 3, 2023

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Comment from Hotel Management

Apr 24, 2023 by Customer Service

Thank you for the 4/5 rating, Ike!We are excited to see that you had an enjoyable experience at Sheraton Grand Nashville. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

5 out of 5
Great location

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 14, 2023 by Customer Service

Thank you for taking the time to leave this wonderful review, Amy!We're so glad to hear that you had a positive stay with us at Sheraton Grand Nashville! We're also thrilled that you loved our central location so much! We'd love to see you again soon so we can share an even more enjoyable experience with you.

About the Sheraton Grand Nashville Downtown

Location 623 Union St, Nashville, TN 37219

Renovations + Closures

The property will be renovating from October 23 2023 to June 1 2024 (completion date subject to change). The following areas are affected:

  • Parking area
  • Select guestrooms

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and 17 meeting rooms. WiFi is free in public spaces. Event space at this hotel measures 29999 square feet (2787 square meters) and includes a conference center. A fitness center, a library, and gift shops/newsstands are also featured at the business-friendly Sheraton Grand Nashville Downtown. A free area shuttle within 2 miles is available. Parking is available for a fee. This Nashville hotel is smoke free.

  • 482 guestrooms or units
  • 28 levels
  • 2 bars or lounges
  • 29999 sq ft of conference space
  • 2787 sq m of conference space
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Nashville Riverfront Station (1.4 km / 0.9 mi)
  • Property shuttles: Free area shuttle within 2 miles
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Grand Nashville Downtown offers 482 accommodations with video-game consoles and safes. Pillowtop beds feature premium bedding. 47-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested.

  • Pillowtop beds
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

The Library Bar - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Skye Lounge - Onsite rooftop bar. Open select days.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses solar energy

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses solar energy. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Comprehensive food waste policy
  • Pets allowed (no fees)
  • Property is not currently implementing any guest safety measures
  • Car not required
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 18
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Renewable energy source - solar

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 16–20 per person
  • Valet parking fee: USD 62.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Nashville Downtown
  • Nashville Downtown Sheraton
  • Sheraton Hotel Nashville Downtown
  • Sheraton Nashville Downtown
  • Sheraton Grand Nashville Hotel
  • Nashville Sheraton
  • Sheraton Nashville
  • Sheraton Grand Nashville Downtown Hotel
  • Sheraton Grand Nashville
  • Nashville Sheraton
  • Sheraton Nashville
  • Sheraton Grand Nashville Downtown Hotel
  • Sheraton Grand Nashville Downtown Nashville
  • Sheraton Grand Nashville Downtown Hotel Nashville

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.