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"Did not get the room I paid extra money for! Beds very hard " More

By a verified traveler on Fri 29 Nov 2019

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Hotel Description

DeSoto guestrooms with free WiFi

In DeSoto

You'll be within 3 miles (5 km) of Grimes Park and 6 miles (10 km) of Verona Park with a stay here. Methodist Charlton Medical Center and Curtistene S. McCowan Park are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Enjoy the spa tub and free perks like on-the-go breakfast and free self parking. A business center, free WiFi in public areas, and a snack bar/deli are also on offer.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$110* Per night/room May 12 - May 13

Studio, Non Smoking (2 Queen Beds with Sofa bed)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hampton Inn & Suites Dallas-DeSoto ratings based on 9 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hampton Inn & Suites Dallas-DeSoto

Everyone (6) Family (2)
1 out of 5

Posted by , from wichita on Nov 25, 2021

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3 out of 5

Posted by on Feb 12, 2021

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3 out of 5
Did not get the room I paid extra money for! Beds very hard

Posted by on Nov 29, 2019

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3 out of 5

Posted by on Nov 4, 2019

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3 out of 5

Won't stay here again

Pros: The staff and lobby area
Cons: Rooms, including mattresses all need to be updated - pay more attention to the bathrooms which need a good cleaning around the tops of the baseboards.
Location: Location was okay - there seemed to be several restaurants close by
Although the front staff was very welcoming and polite - the room fell way below our normal experience with Hampton. The rooms are dated - the bathroom floor had dust and hair on the top of the trim around the bottom of the tub and the mattresses were very uncomfortable. We always stay with this chain because we are Hilton Honors Members - however, this hotel will definitely not be one we will stay at again. We did not receive our welcome gift when we checked in for being Hilton Honor's members.

Posted by , from Cibolo, TX on Mar 18, 2018

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5 out of 5

They made me feel so special

Pros: The staff full of smiles and so wonderful and nice right on at arrival- clean room and bathroom
Cons: Nothing
Location: Close to the interstate where I did my traveling very convenient location
I felt so special and welcomed to be at this hotel. The service was prompt. everyone was friendly, professional and so nice to me. Very clean hotel everything just wonderful.

Posted by , from Katy, TX on Jul 19, 2017

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5 out of 5

Great Hotel

Pros: Everything!!! I have stayed at varies hotels but the staff here was great!
Cons: Keep doing a great job!
Not only was the hotel clean the staff l is great and went the extra mile. I needed more towels - they brought them right up to my room, called to see if I needed anything else or a wake up call. I need to print something and the business center wasn't letting me get in there and they let me use a computer up at the front to accomplish what I needed. The staff was awesome and will stay again if I need to.

Posted by on Jul 6, 2015

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5 out of 5

Front desk Lady very attentive.

We are from Laredo, Texas but have been traveling for sometime. We went to South Bend, Indiana to drop our son at Notre Dame University. We stopped in Arkansas n other towns along the way. Then spent a couple of days in Carpentersville, Illinois visiting family. We also visited chicago n finally decided to drive back. I felt ok today so we traveled all day. I wanted to get home to my comfy bed. Until tonight we stopped at DeSoto, Texas. I couldn't last another minute on the road. I suffer from fibromyalgia n don't really know when or how bad pain can get. tonight I suddenly felt super bad so my husband desperately searched for the first hotel he could see. it was luckily Hampton. Well Lisa was very attentive. She saw I could barely walk n made everything possible to make my stay more comfortable. including finding me a room on the first floor. She called to offer anything that could or would make me feel better. She told us her neighbor also suffers from fibromyalgia so she knows how bad it can get. well she also wanted to make sure I was ok n said she likes to help people but since she works nights doesn't get much chance to do so. its a blessing to find someone like her working in a hotel. I wanted to recomend anyone who drives through here to stop by you won't regret it. besides her well service the rooms are awesome, very clean & I'm not even missing my bed nor bath either. I had a wonderful hot bath n got to bed n even pillows are comfy n smell so clean like I like my own to be... I will surely stop every time we pass through here from now on. May God bless you Lisa ... Can't wait for breakfast too, lisa said its a complimentary hot breakfast buffet ;)

Posted by on Aug 6, 2013

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5 out of 5

Very friendly staff. A great place to stay.

Pros: Free breakfast, Close restaurants, Quiet
We stayed here for two nights. The staff was very friendly and they made us feel like we were appreciated. The location was convenient to most of Dallas - especially the south side. Our room was very comfortable and the cleanliness was excellent.

Posted by , from Franklin, TN on Feb 1, 2012

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About the Hampton Inn & Suites Dallas-DeSoto

Location 1311 E Centre Park Blvd, DeSoto, TX 75115

Property Features

Hampton Inn & Suites Dallas-DeSoto offers its guests an indoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. A business center and a meeting room are available. Hampton Inn & Suites Dallas-DeSoto also features coffee/tea in a common area, laundry facilities, and dry cleaning/laundry services. Free self parking is available.

  • 1 building
  • 81 guestrooms or units
  • 4 levels
  • Built in 2008
  • To-go breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • 1 conference room

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hampton Inn & Suites Dallas-DeSoto offers 81 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hampton Suites Dallas Desoto
  • Hampton Suites Dallas Hotel Desoto
  • Hampton Inn & Suites Dallas-Desoto Hotel Desoto
  • Hampton Inn And Suites Dallas-Desoto
  • Hampton Inn Dallas-DeSoto Hotel
  • Hampton Inn Dallas-DeSoto
  • Hampton & Suites Dallas Desoto
  • Hampton Inn & Suites Dallas-DeSoto Hotel
  • Hampton Inn & Suites Dallas-DeSoto DeSoto
  • Hampton Inn & Suites Dallas-DeSoto Hotel DeSoto

You should know

  • Pool access available from 8 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.