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Mansión Alcázar Boutique Hotel

4.0 star property
4-star historic hotel in Downtown Cuenca

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Mansión Alcázar Boutique Hotel

Photo gallery for Mansión Alcázar Boutique Hotel

Courtyard
Courtyard
Terrace/patio
Traditional Suite, 1 King Bed | View from room
Courtyard

Overview of Mansión Alcázar Boutique Hotel

Reviews
9.4

Exceptional

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104
  • Popular LocationChurch of Santo Domingo4 min walk
  • Popular LocationSan Sebastian Plaza4 min walk
  • Popular LocationCalderon Park5 min walk
  • Popular Location14n - Antonio Borrero Station9 min walk

Room options

View all photos for Standard Twin Room

Standard Twin Room | Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

  • 688 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room, 1 Queen Bed

Superior Double Room, 1 Queen Bed | Premium bedding, in-room safe, individually decorated, desk

Superior Double Room, 1 Queen Bed

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room, 1 Queen Bed

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Premium bedding, in-room safe, individually decorated, desk

Standard Double Room, 1 Double Bed

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Premium bedding, in-room safe, individually decorated, desk

Superior Twin Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed | Premium bedding, in-room safe, individually decorated, desk

Traditional Suite, 1 King Bed

  • 427 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed with Sofa bed

  • 409 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level | Premium bedding, in-room safe, individually decorated, desk

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

  • 689 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

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About the neighborhood

Cuenca

Downtown Cuenca stay.A stay at this Downtown Cuenca hotel places you steps from San Cenaculo Church and within a 5-minute walk of Church of Santo Domingo. San Sebastian Plaza and Calderon Park are also within half a mile (1 km).

What's nearby

  • Calderon Park - 5 min walk
  • New Cathedral of Cuenca - 5 min walk
  • Río Tomebamba & Calle Larga - 13 min walk
  • Alejandro Serrano Aguilar Stadium - 19 min walk
  • Mall del Rio - 6 min drive

Getting around

  • 14n - Antonio Borrero Station - 9 min walk
  • Gaspar Sangurima Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 7 min drive

Restaurants

  • Raymipampa - 5 min walk
  • Negroni - 6 min walk
  • Hot Dog del Tropical - 5 min walk
  • Cuenca Beer Company - 5 min walk
  • Yaw - 5 min walk

About this property

Mansión Alcázar Boutique Hotel

4-star historic hotel in Downtown Cuenca
Mansión Alcázar Boutique Hotel offers its guests a full-service spa and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 12 meeting rooms are available. Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. Spa services, a library, and tour/ticket assistance are also featured at the business-friendly Mansión Alcázar Boutique Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Cuenca hotel is smoke free.

  • 19 guestrooms or units
  • 2 levels
  • 2 buildings
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mansión Alcázar Boutique Hotel offers 19 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Beds feature premium bedding. 46-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room full-sized refrigerator/freezer
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM–10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Full-service spa
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 46-inch LED TV with satellite channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 13 per person (one-way)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 10 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Frequently asked questions

How close is Mansión Alcázar Boutique Hotel to the airport?

Mansión Alcázar Boutique Hotel is 2.2 mi (7-min drive) away from the Cuenca (CUE-Mariscal Lamar) airport, the closest popular airport to the property.

How much does it cost to stay at Mansión Alcázar Boutique Hotel?

As of Apr 18, 2024, prices found for a 1-night stay for 2 adults at Mansión Alcázar Boutique Hotel on Apr 19, 2024 start from $102.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Mansión Alcázar Boutique Hotel have an airport shuttle?

Mansión Alcázar Boutique Hotel offers an airport shuttle 24 hours a day, on request, for a charge of USD 13 per person, one-way.

Does Mansión Alcázar Boutique Hotel offer free breakfast?

Mansión Alcázar Boutique Hotel offers free cooked-to-order breakfast every day from 7 AM to 10 AM.

Is there a casino at Mansión Alcázar Boutique Hotel?

No, there is no casino at this hotel.

What time is check-in at Mansión Alcázar Boutique Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Mansión Alcázar Boutique Hotel?

Free parking is not available at this hotel.

Does Mansión Alcázar Boutique Hotel have a pool?

Mansión Alcázar Boutique Hotel does not have a pool.

Does Mansión Alcázar Boutique Hotel have a restaurant?

Mansión Alcázar Boutique Hotel is home to CASA ALONSO, which features local and international cuisine, garden views, and light fare.

Does Mansión Alcázar Boutique Hotel have a spa?

This hotel has a spa, which features mani/pedis, facials, and massages.

How close is Mansión Alcázar Boutique Hotel to downtown Cuenca?

Mansión Alcázar Boutique Hotel is 0.2 mi away from Cuenca.

Mansión Alcázar Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 181 out of 217 reviews" "
Rating 8 - Good. 20 out of 217 reviews" "
Rating 6 - Okay. 5 out of 217 reviews" "
Rating 4 - Poor. 4 out of 217 reviews" "
Rating 2 - Terrible. 7 out of 217 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was elegant and inviting. I loved the antiques and the garden. This place is very close to everything. The hospitality of the entire staff is top notch.
Stayed 2 nights in Jan 2024

2/10 Terrible

Karla

Stayed 1 night in Dec 2023

2/10 Terrible

Juan

Stayed 1 night in Dec 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was spacious and charmingly appointed with an eclectic array of antique furnishings and accessories. We had to call the front desk for more hangers, but there was enough closet and drawer space for us to store away all of our clothing—but not all of our shoes, unfortunately. There was a welcome note with a little crystal dish of enormous and delicious strawberries, as well as a couple of Pacari chocolates (be sure to visit them across the street). Bathrobes were provided (but not slippers), and we were pleased to find L’Occitane amenities in the bathroom. The bathroom was a little small for a suite, with just a walk-in shower and a and a single vessel sink mounted on an antique dresser. The towels provided were not very plush and appeared to be years-old. We slept reasonably well in the king-sized bed, but we were disappointed but the poor quality of the linens and pillows (thin and lumpy, with a synthetic fill). Also disappointing was the included breakfast at La Cocotte restaurant (it is no longer “Casa Alonso”). As other reviewers have noted, the offerings were rather meagre. Overall, we really enjoyed our three-night stay at Mansion Alcazar. It’s a handsome hotel in a perfect location, and the staff is so friendly and hospitable. I appreciate the building’s heritage, and the charm of the antique furnishings, but most of them now need to be reupholstered. It is also time to replace and upgrade the mattresses and bedding.
Stayed 3 nights in Dec 2023

10/10 Excellent

Marcelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous garden, lobby, and room decor
Stayed 1 night in Dec 2023

10/10 Excellent

maria

Beautiful garden! Excellent location
Stayed 2 nights in Dec 2023

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at their gem in Cuenca
Great room - we had booked a king bedroom and got a 2 room suite which had a a large living area with beautiful antique furniture and an updated bedroom. The attached bathroom had L’occitane toiletries and was completely updated. The hotel ambience was fantastic combining the antique/grand with the modern , nice lobby , beautiful garden dining area and evening events. Most importantly, the front desk team of Dominica and Veronica were exceptional and truly went above and beyond.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough good things about this hotel. The hotel staff was very helpful and went above and beyond. The restaurant was delicious and the garden was a peaceful beautiful place amidst the busy city. Great location as well!
Stayed 6 nights in Nov 2023

10/10 Excellent

Amit

Stayed 3 nights in Nov 2023

10/10 Excellent

Marcela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy atentos los empleados, hermoso hotel y conveniente el estacionamiento frente al hotel
Stayed 1 night in Nov 2023