Ratings based on 58 Guest Reviews

Hear it directly from our travelers
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Minneapolis

Very nice hotel, quite and close to everything!

Posted Jul 2, 2015
We were greeted by the staff right away, they were excellent. From the front desk to the doorman and the maid service they were all wonderful and made us feel very welcome. Room was clean and the beds were very comfortable. The lobby was clean and quite.
Comment from Hotel Management
Jul 24, 2015 by Stephen Blackford, Hotel Management
Dear Melissa, Being a luxury boutique style hotel we do our best to set ourselves apart from the rest with the service our staff provides. While we may not be able to offer the sprawling suites of a major chain we can remember you when you come and go and sometimes that friendly and personal hello is all a guest needs to make their day and remember the people at The James.
4 out of 5
Recommended
for Everyone
by A traveler

Good value and nice staff

Posted Jun 22, 2015
Pros: It is a good value for what you get. The guys working the door were working very hard.
Cons: No pool. Rooms are a little small.
Location: The location was very good. The Miracle Mile is a very short walk away. The redline is about a 5 minute walk.
My wife and stayed for about 4 days. The room was okay. Staff was very friendly and professional. The location is great because you are in the middle of the shopping district, but it is also a little noisy from ambulance sirens etc. Really good value though.
Comment from Hotel Management
Jun 30, 2015 by Stephen Blackford, Hotel Management
While I do apologize for the siren noise you heard during your stay I am happy to hear about the service our staff provided and that you received a great value on your reservation at The James. We would love to welcome you back during your next visit to Chicago!
5 out of 5
Recommended
for Everyone
by A traveler from the South

Must stay at the James Chicago!

Posted May 12, 2015
Pros: Modern, friendly, helpful, walking distance to everything!
Cons: Room service was pricey, but quality was excellent.
Location: Shopping, museums, attractions, everything.
I can't say enough good about the James Chicago! We stayed for my daughter's birthday weekend, and I raved to my husband upon our return that EVERY person we encountered at the hotel was friendly and helpful. I'd recommend the James if you expect excellence and are surprised when it's actually in place. Being from the South, I'm always looking for truly good hospitality, and our trip to the James and the city of Chicago was outstanding for friendliness and courtesy, and as a bonus--good manners. The James staff demonstrated a real and genuine care for the quality of our experience while in Chicago overall, and not just trying for a good review. Do yourself a favor and stay there. Additionally, you can't beat the location, which is in the center of everything.
Comment from Hotel Management
May 15, 2015 by Stephen Blackford, Hotel Management
I am very happy to hear that everything during your daughters birthday weekend went well. Next time you will have to bring your husband up so he can experience first hand the excellent service that our team members offered you. It never gets old hearing about our level of service, it is the most important thing to us her at The James. We look forward to welcoming you back during your next visit to Chicago.
4 out of 5
Recommended
for Everyone
by A traveler

fabulous location

Posted Mar 31, 2015
Pros: Location is fabulous for shopping
Very nice hotel in an excellent location near Michigan Avenue.
Comment from Hotel Management
Apr 2, 2015 by Stephen Blackford, Hotel Management
Being only one block off of Michigan Ave. is an amenity that is difficult to beat. With so many options for dining, shopping, and various attractions you are never at a loss for things to do. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
4 out of 5
Recommended
for Everyone
by A traveler from W

Spring break visit to Chicago

Posted Mar 27, 2015
Had a great time at the hotel and the weather was beautiful for our trip only thing that we would like better is for for them to give us ice automatically every evening instead of having to ask for it
Comment from Hotel Management
Apr 2, 2015 by Stephen Blackford, Hotel Management
Dear W, I am happy to hear that you were able to enjoy your trip to The James Chicago and were lucky enough to have nice weather! A rarity in Chicago in the spring. During your next visit please request our nightly turndown service which includes a bucket of ice. Thank you for taking the time to offer some feedback regarding your most recent stay at The James Chicago.
5 out of 5
Recommended
for Couples
by A traveler from st. louis, mi

Posted Mar 24, 2015
Cons: Spa, was not what. I expected. The massage therapist gave me a massage with rubber gloves on. Odd not relaxing.
Location: One block frm Michigan avenue, shopping! Restaurants and nightlife was great!
The James was a great hotel. The staff including doormen were friendly and helpful. The hotel was close to everything. Michigan Ave was only a couple of blocks away. Great location!
Comment from Hotel Management
Apr 2, 2015 by Stephen Blackford, Hotel Management
Dear angie, I am happy to hear that all of the team members you encountered at The James were very accommodating to you during your stay. It is tough to beat our location with so much within walking distance it is rarely necessary to take a taxi, money better spent on shopping and dining! We look forward to welcoming you back during your next visit to Chicago.
5 out of 5
Recommended
by firehouse17 from Northern, IL, USA

Awesome!

Posted Dec 28, 2012
Pros: Close restaurants, Free Internet, Quiet, modern rooms, staff
My wife and I stayed on a Sunday night. The staff was impeccable and friendly. Room was very clean and modern. We left for Xmas shopping and dinner. We returned to find the bed turned down. We will return. I think this is a hidden gem for the value.
4 out of 5
Recommended
by kfrazie

All around great hotel

Posted Oct 11, 2012
Pros: Close restaurants, free wifi
Trendy and friendly. Great hotel that is close to all major attractions.
3 out of 5
by HotelGeek

Not bad for the price point but I was expecting much more.

Posted Aug 9, 2012
Pros: Free Internet, Quiet
Room quality was okay for being a 4 star hotel. There are to many other chicago hotels for me to come back.
5 out of 5
Recommended
by WindyCityVisitor from Lafayette, IN, USA

Every staff member we encountered was friendly, helpful, and polite.

Posted Jul 19, 2012
Pros: Close restaurants, Quiet, turn down service (ice in room), pet friendly
We were only in town one night, but we enjoyed our stay at The James. Easy walking distance to the Metra system. We would stay again in the future.