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4.2 out of 5

"All staff were very helpful. Ben at the front desk was friendly and assisted us with storing our luggage at check out so that we could explore the cit ... " More

By a verified traveler on Tue 31 Oct 2023

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Hotel Description

Hotel near Millennium Park in Chicago

City center stay

Your stay at this Downtown Chicago hotel places you within 2 miles (3 km) of Millennium Park and Cloud Gate. Art Institute of Chicago and Navy Pier are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Express check-in, express check-out, and a computer station are also on offer.

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max
$120* Per night/room Mar 21 - Mar 22

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Luxury Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

21c Museum Hotel Chicago ratings based on 29 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for 21c Museum Hotel Chicago

Everyone (13) Couples (7) Family (8)
5 out of 5
All staff were very helpful. Ben at the front desk was friendly and assisted us with storing our luggage at check out so that we could explore the city more before our flight. Ben invited us to stay again and we definitely will

Posted by on Oct 31, 2023

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Comment from Hotel Management

Nov 2, 2023 by General Manager

Dear Christine,Thank you! We do have the best team in the business and are thrilled you enjoyed their wonderful service. Ben and the rest of the staff will be delighted to know you were so impressed with your stay at 21c Museum Hotel Chicago that you're already planning to return. We look forward to welcoming you back again soon.

5 out of 5

Posted by , from Wichta on Oct 17, 2023

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Comment from Hotel Management

Dec 20, 2023 by Onye

Dear Sara,Thank you for staying with us, we appreciate your feedback.Kind regards.

5 out of 5

Posted by , from ST LOUIS on Oct 2, 2023

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Comment from Hotel Management

Oct 13, 2023 by JH

Thank you for choosing the 21c Museum Hotel Chicago.

3 out of 5
PROS: Staff was amazing. Kelly and Helen helped me navigate a difficult situation. There was a Hispanic Male that checked me who was amazing. Very welcoming and friendly, waved my early check in fee. Hotel is aesthetically pleasing with all the art work. Room was modern. CONS: BED BUGS! I was traumatized. I felt my arm itching and said I must be paranoid. I got up to check the mattress and long and behold a damn bed bug! Kelly changed my room immediately but I still slept on the sofa to be on the safe side. There was also dead flies in the tub of new room! Helen who is manager was very understanding and refunded me for 1 night stay. And sent housekeeping immediately. This place is too costly to have bugs and not to be SPOTLESS!

Posted by , from NEW YORK on Sep 4, 2023

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Comment from Hotel Management

Sep 5, 2023 by Guest Services

Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Chicago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

5 out of 5
Very unique hotel with art installations throughout.

Posted by on Aug 5, 2023

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Comment from Hotel Management

Aug 5, 2023 by Guest Services

Thank you for the feedback. We are glad you enjoyed your stay and we hope to see you again on your next visit to Chicago.

5 out of 5

Posted by on Jul 30, 2023

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Comment from Hotel Management

Aug 1, 2023 by Guest Services

Greetings from 21c Chicago! Thank you for the feedback! We hope to see you again on your next visit to Chicago!

5 out of 5
Great hotel and great experience! Love the art installations! Super friendly helpful staff! However, restaurant is overpriced for the food served.

Posted by on Jul 1, 2023

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Comment from Hotel Management

Jul 4, 2023 by General Manager

Dear Christie,It was an honor to have you as our guest at 21c Museum Hotel Chicago. While we are sorry you were disappointed in the food, we are thrilled that overall you had such a great experience and enjoyed our lovely artwork and amazing staff. We look forward to being your "go-to" hotel for future visits to Chicago.

5 out of 5
This hotel was clean, quiet and creative. Our room was huge. The only thing I didn't really like was that the bathroom opened via a sliding barn door right into the main part of the room, making it a bit noisy and light for anyone else in the room who was sleeping. That being said, I'd stay here again.

Posted by , from STERLING HEIGHTS on May 14, 2023

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Comment from Hotel Management

May 14, 2023 by Onye

Dear Judy,We very much appreciate your comments regarding your stay at the 21c Museum Hotel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

1 out of 5
After driving for most of the day. I arrived in the city at 3pm, I know check in was at 4pm. I went in and asked if it was possible to check in early. The front desk told me that’s the room wasn’t ready. I was in que, and I could check in at 4. I came back at 4:30, a different person told me that the room wasn’t avail. They overbooked and there was 8 people ahead of me . They stated I could pay $20 be upgraded to a king bed with a rollaway bed. - I declined to pay the uograde fee. It wasn’t my fault they overbooked. A different work came out of back abs asked if I absolutely had to have two beds, I stated yea it’s what I booked. I didn’t come all the way here to sleep On a roll away bed. It was a very tiny room . it def was not up to my expectations. I missed a dinner meeting due to getting into my room later.

Posted by on Mar 19, 2023

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Comment from Hotel Management

Mar 21, 2023 by General Manager

Dear Rose,We appreciate you sharing your constructive feedback. It was an honor to host you as our guest, so we apologize for the challenges you experienced at check-in. Please know that this does not represent a typical experience at our property, and we hope to have an opportunity to change your perceptions.

5 out of 5
I loved it here and love the concept of the art museum

Posted by on Jan 1, 2023

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Comment from Hotel Management

Jan 5, 2023 by General Manager

Dear Johntae,We're delighted you enjoyed your stay at 21c Museum Hotel Chicago and appreciated our unique concept. If your travels bring you back to town, we'd be happy to host you again.

About the 21c Museum Hotel Chicago

Location 55 East Ontario Street, Chicago, IL 60611

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 7 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A 24-hour fitness center, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly 21c Museum Hotel Chicago. For a fee, parking is available. This Chicago hotel is smoke free.

  • 297 guestrooms or units
  • 17 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Millennium Station (1.2 km / 0.8 mi)
  • Metro station: Grand Station (Red Line) (0.4 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

21c Museum Hotel Chicago offers 297 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided on request.

  • Sitting area
  • Minibar
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:30 AM.

Lure Fishbar - This restaurant specializes in seafood.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ice skating nearby
  • Golfing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Casino nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20–40 for adults, and USD 20–40 for children
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago James
  • James Chicago
  • James Hotel
  • James Hotel Chicago
  • James Chicago Hotel
  • Chicago James Hotel
  • James Chicago Hotel Chicago
  • James Chicago-Magnificent Mile Hotel
  • James Mile Hotel
  • 21c Museum Hotel Chicago Hotel
  • 21c Museum Hotel Chicago Chicago
  • 21c Museum Hotel Chicago MGallery
  • 21c Museum Hotel Chicago Hotel Chicago

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.