BE ASSERTIVE AND IT WORKS Posted Aug 16, 2009
The Blackstone is run by a very young staff. That's fine, except they don't know and clearly have not been trained to show the genteel, accomodating ways that prevail at outstanding hotels with more experienced staff. I did not find the staff to be outgoing or warm; although, everyone was courteous and relatively competent the conceirge was perfunctory, and not very helpful. The check in desk put us in a room overlooking the HVAC and an airshaft -- inconceivable in a high quality hotel , unless it's 2 AM and the last room available. When I promptly challenged the room assignment we were moved. The bathroom in the second room had numerous long black hair on the floor. Yuck. By then, I was room fatigued, and just cleaned them up myself. The lounge chair in the room --which was, other than the above, extremely well appointed, although on the small side was extremely uncomfortable. When I asked for maintenance, the chair was replaced after which it was only somewhat uncomfortable. Finally, the Blackstone is a gorgeous old hotel, but the new rugs in the lobby are already dirty and tired -- which like condition of the lunge chairs indicates to me that the facility may have a maintenance problem. ALL THAT SAID, the location is superb walking distance from all museums, shopping, and transportation, and the rooms well appointed. If the hotel maintenance were better, and the staff on its game, this could easily be a 4.5 star facility. But I think that 3-3.5 is generous at the present time.