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MainStay Suites Chicago Schaumburg

2.5-star property
1200 Bank Drive, Schaumburg, IL 1-855-201-7819
3.6 out of 5
Good!
See all 14 travelocity Reviews

"the hallways smell, the rooms ok, try to get clean towels it was a joke none aval. at times. " More

By a verified traveler on Fri 09 Jun 2023

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Hotel Description

Hotel near Woodfield Mall in Schaumburg

In shopping district

You'll find Woodfield Mall and Spring Valley within 2 miles (3 km) of this hotel. FireZone and Ned Brown Forest Preserve are also within 2 miles (3 km).

24-hour fitness

A 24-hour gym, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A 24-hour business center, a picnic area, and dry cleaning are also on offer.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$64* Per night/room Apr 29 - Apr 30

Suite, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Queen Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

MainStay Suites Chicago Schaumburg ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for MainStay Suites Chicago Schaumburg

Everyone (9) Business (1) Family (2)
3 out of 5
the hallways smell, the rooms ok, try to get clean towels it was a joke none aval. at times.

Posted by on Jun 9, 2023

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Comment from Hotel Management

Jun 12, 2023 by Management

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your current visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2 out of 5
For starters, I think people live here. The area, Schaumburg, is a safe suburb of Chicago. However, this place felt unsafe. Carpets were FILTHY. Hall trash overflowing. Unsavory characters hanging in front of the hotel all hours of the night, probably trying to get in since the doors lock after a certain time which should tell you all you need to know. I slept with one eye open prepared for a quick escape if necessary. I cancelled my reservation at another MainStay and just ate the $65 due to this experience.

Posted by on Jun 16, 2022

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Comment from Hotel Management

Jun 23, 2022 by Management

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We are also looking to renovate the property in the coming year and your feedback is appreciated. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Schaumburg.

4 out of 5
Things around

Posted by on Mar 18, 2022

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Comment from Hotel Management

Mar 29, 2022 by Management

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

3 out of 5
Location

Posted by on Jul 13, 2021

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Comment from Hotel Management

Aug 3, 2021 by Management

Thank you for your review of our property. We hope you had an enjoyable stay.

1 out of 5
I did not like the dirti ess of our room. The counter was sticky, food still on it. Mold in the cofee msker, food still in the fridge from previous guests. Sticky stuff on carpet AND THE WORST IS THE BLOW DRYER BURNT UP WHOLE I WAS I USING IT. IT SPARKED AND BLEW SMOKE OUT THE BACK. COULD HAVE CAUGHT MY HAIR ON FIRE. I called the front desk and told them. They really said nothing, said they couldn't get me another cuz they are mounted to the wall... I WILL NEVER BE BACK TO THIS HOTEL AGAIN, NEITHER WILL MY FAMILY. with everything going on this year with Covid, i WOULD NOT EXPECT OUR ROOM TO BE DIRTY AT ALL. SHOULD BE CLEANER THAN SNY OTHER TOOM IVE EVER SEEN BEFORE. THAT CERTAINLY WAS NOT THE CASE

Posted by , from Machesney park on Nov 26, 2020

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Comment from Hotel Management

Jan 16, 2021 by Ely Andrews

Hello - Thank you for taking the time to complete our survey. I'm saddened to hear about the condition of your room and that we did not find a suitable resolve during your stay. I hope that in the future you give us another chance to earn back your business and see why so many of our guest have come to love our hotel. I'll surely pass along this information along to the and look forward to seeing you in the future. Kind regards, Ely Andrews

5 out of 5

Posted by on Aug 18, 2020

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4 out of 5
Great location - walking distance to a number of restaurants

Posted by , from Ohio on Jul 27, 2018

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Comment from Hotel Management

Jul 31, 2018 by Sharon

Hello Bill, Thank you very much for taking the time to review of our hotel here on Travelocity. We appreciate the great score and look forward to seeing you again soon.

3 out of 5

Get what u pay for

I decided not to spend extra money for "frills" on a recent business trip and booked a few nights here. Hotel staff nice, room nice. Internet impossible! Bed too short (I was in a double bed) and I'm 5'9". My feet hung off the end of the bed, luckily I was by myself so could sleep diagonally. I'm pretty sure the room was tidied up each day but the garbage was never emptied and it had rotting food in it. Breakfast was low quality- eggs were warm but I didn't trust the sausage-and supplies for bread, cereal, yoghurt were sparse or not quickly refilled on a Saturday morning. I probably would pay a little more for a good night's sleep. Scale of one to ten? 6.5 If ur pinching pennies, not a bad choice.

Posted by on Jun 12, 2017

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4 out of 5

Good for the price

Bed wasn't the most comfortable and the microwave was very dirty but other than that the room and staff were great.

Posted by on May 8, 2017

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2 out of 5

Smelly room, smelly room what are they feeding you

Pros: rooms that are suites, location
Cons: The common areas need to be cleaned up.
Location: Lots of things to do in the area
We liked the layout of the room as it was a suite with a kitchenette and the location is great. However the room had a strong odor to it. We kept the AC running the whole time thinking that would fix it but the smell never went away. As well, there was a large pile of garbage in the hallway and the stairwell was pretty dirty. Additionally, you could hear noise from other rooms through the walls.

Posted by , from edgar, wi on Aug 23, 2015

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Comment from Hotel Management

Oct 5, 2016 by George Harris

Thank you for your comments and feedback. Your message has been shared with the staff. We look forward to serving your needs in the future. Thank you.

About the MainStay Suites Chicago Schaumburg

Location 1200 Bank Drive, Schaumburg, IL 60173

Property Features

A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, barbecue grills, and a vending machine are also featured at MainStay Suites Chicago Schaumburg. Self parking is free. This Schaumburg hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Built in 1999
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Roselle Medinah Station (7.5 km / 4.7 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

MainStay Suites Chicago Schaumburg offers 120 accommodations with coffee/tea makers and hair dryers. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium satellite channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchenette
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Housekeeping (weekly)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 10 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation.

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hawthorn Suites WY
  • Hawthorn Suites WY Chicago Schaumburg
  • Hawthorn Suites WY Hotel
  • Hawthorn Suites WY Hotel Schaumburg Chicago
  • Hawthorn Suites WY Chicago Schaumburg Hotel
  • MainStay Suites Chicago Schaumburg Hotel
  • Hawthorn Suites by WY Chicago Schaumburg
  • MainStay Suites Chicago Schaumburg Schaumburg
  • MainStay Suites Chicago Schaumburg Hotel Schaumburg

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.