"I had a problem with my room the first night. (It was very smelly.) The staff switched me to another room as soon as I notified them the next day. " More
In suburbs
Within 6 miles (10 km) of this West Dundee hotel, you'll find Hemmens Cultural Center and Santa's Village. Grand Victoria Casino is within 6 miles (10 km) and Algonquin Historic Village Hall is within 9 miles (15 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.
Apr 4, 2024 by Guest Relations Specialist
Hi Warren,We're truly sorry to hear about the inconvenience you experienced during your stay with us. It's disappointing to learn that your initial room didn't meet expectations due to an unusual odor. However, we're pleased that our attentive staff swiftly addressed the issue by promptly relocating you to a different room upon being notified. We strive to ensure all our guests have a comfortable and enjoyable stay, and we appreciate your understanding and patience in this matter. Should your travels bring you back to the area, we hope to have the opportunity to exceed your expectations.
Oct 19, 2023 by Guest Relations Specialist
Dear Nicole, Thank you for your high rating! We appreciate your positive feedback and are delighted to see that you had a great experience during your stay at our hotel. If you ever have specific comments or suggestions in the future, please feel free to share them. We look forward to welcoming you back for another outstanding stay. Thank you for choosing our hotel!
Aug 28, 2023 by Guest Relations Specialist
Dear Kathryn, We're sorry to hear that your experience fell short of your expectations. We value your feedback and take it seriously. If there's anything specific you'd like to share about your stay that could help us improve, please feel free to reach out. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.
Jul 26, 2023 by Guest Relations Specialist
Dear Ronald, We regret any inconvenience caused while you were visiting. The fact that our pool was closed and that there weren't any breakfast alternatives was unpleasant. To make things better in the future, we are actively trying to fix these problems. We appreciate you bringing this to our notice, and we sincerely hope you'll think about visiting us again for a better stay.
Jun 27, 2023 by Guest Relations Specialist
Hello there, Mike. Thank you for your review, and we are sorry that you were not completely satisfied with us during your most recent stay. We regret on behalf of our entire team for not exceeding your expectations. I'm sorry to hear about the concerns with cleanliness and maintenance that you encountered throughout your visit. I appreciate you bringing these concerns to our attention, and I apologize for any frustrations they have caused. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return visit.
Mar 7, 2023 by Manager
Hello Maricela,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.
Feb 25, 2023 by Manager
Hello Robert D,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.
Nov 5, 2021 by Bev
Thank you for your positive feedback.
Sonesta Select Chicago Elgin West Dundee offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and 2 meeting rooms. A vending machine, multilingual staff, and a garden are also featured at the business-friendly Sonesta Select Chicago Elgin West Dundee. Self parking is free. This 3-star West Dundee hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Free wired internet
Free self parking
Sonesta Select Chicago Elgin West Dundee offers 126 accommodations with complimentary newspapers and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This West Dundee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 11:00 AM.
The Bistro - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 25 mi (40 km) of the property will not be allowed to check in
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 25 mi (40 km) of the property will not be allowed to check in. The property is professionally cleaned. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.