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4.2 out of 5

"I had a problem with my room the first night. (It was very smelly.) The staff switched me to another room as soon as I notified them the next day. " More

By a verified traveler on Wed 03 Apr 2024

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Hotel Description

3-star hotel near Santa's Village

In suburbs

Within 6 miles (10 km) of this West Dundee hotel, you'll find Hemmens Cultural Center and Santa's Village. Grand Victoria Casino is within 6 miles (10 km) and Algonquin Historic Village Hall is within 9 miles (15 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Deluxe Room, 1 King Bed with Sofa bed, Multiple View (Guestroom King)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$84* Per night/room Apr 21 - Apr 22

Deluxe Room, 2 Queen Beds, Multiple View (Guestroom Two Queens)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible (Mobility/Hearing Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Accessible (Mobility/Hearing Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Multiple View (One Bedroom Suite King)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed with Sofa bed, Accessible, Multiple View (Hearing Accessible Guestroom King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sonesta Select Chicago Elgin West Dundee ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sonesta Select Chicago Elgin West Dundee

Everyone (9) Family (2)
5 out of 5
I had a problem with my room the first night. (It was very smelly.) The staff switched me to another room as soon as I notified them the next day.

Posted by on Apr 3, 2024

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Comment from Hotel Management

Apr 4, 2024 by Guest Relations Specialist

Hi Warren,We're truly sorry to hear about the inconvenience you experienced during your stay with us. It's disappointing to learn that your initial room didn't meet expectations due to an unusual odor. However, we're pleased that our attentive staff swiftly addressed the issue by promptly relocating you to a different room upon being notified. We strive to ensure all our guests have a comfortable and enjoyable stay, and we appreciate your understanding and patience in this matter. Should your travels bring you back to the area, we hope to have the opportunity to exceed your expectations.

5 out of 5

Posted by , from Elgin on Sep 28, 2023

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Comment from Hotel Management

Oct 19, 2023 by Guest Relations Specialist

Dear Nicole, Thank you for your high rating! We appreciate your positive feedback and are delighted to see that you had a great experience during your stay at our hotel. If you ever have specific comments or suggestions in the future, please feel free to share them. We look forward to welcoming you back for another outstanding stay. Thank you for choosing our hotel!

1 out of 5

Posted by on Aug 7, 2023

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Comment from Hotel Management

Aug 28, 2023 by Guest Relations Specialist

Dear Kathryn, We're sorry to hear that your experience fell short of your expectations. We value your feedback and take it seriously. If there's anything specific you'd like to share about your stay that could help us improve, please feel free to reach out. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.

4 out of 5
Pool was closed. no breakfast options.

Posted by on Jul 25, 2023

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Comment from Hotel Management

Jul 26, 2023 by Guest Relations Specialist

Dear Ronald, We regret any inconvenience caused while you were visiting. The fact that our pool was closed and that there weren't any breakfast alternatives was unpleasant. To make things better in the future, we are actively trying to fix these problems. We appreciate you bringing this to our notice, and we sincerely hope you'll think about visiting us again for a better stay.

2 out of 5
Got my room and find that the deadbolt didnt work. The window to a ground floor room was not only unlocked but OPEN. There were stains on the wall. Couch and floor. Nightstand had paper stuck into the wood. Bathroom door wouldnt shut all the way and i found a dried used washcloth on top of the shower curtain. This place is way over rated on their reviews. Holy bad hotel experience.

Posted by on Jun 26, 2023

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Comment from Hotel Management

Jun 27, 2023 by Guest Relations Specialist

Hello there, Mike. Thank you for your review, and we are sorry that you were not completely satisfied with us during your most recent stay. We regret on behalf of our entire team for not exceeding your expectations. I'm sorry to hear about the concerns with cleanliness and maintenance that you encountered throughout your visit. I appreciate you bringing these concerns to our attention, and I apologize for any frustrations they have caused. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return visit.

5 out of 5

Posted by on Jan 2, 2023

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Comment from Hotel Management

Mar 7, 2023 by Manager

Hello Maricela,To see that we were able to provide our guest with such a positive experience is the highest compliment we can receive. Thank you so much for sharing.

5 out of 5

Posted by , from MADISON on Oct 11, 2022

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Comment from Hotel Management

Feb 25, 2023 by Manager

Hello Robert D,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.

4 out of 5

Posted by on Apr 1, 2022

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5 out of 5
Fire alarm went off at 7am other than that was great.

Posted by on Nov 4, 2021

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Comment from Hotel Management

Nov 5, 2021 by Bev

Thank you for your positive feedback.

5 out of 5

Posted by on Sep 16, 2021

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About the Sonesta Select Chicago Elgin West Dundee

Location 2175 Marriott Dr, West Dundee, IL 60118

Property Features

Sonesta Select Chicago Elgin West Dundee offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center and 2 meeting rooms. A vending machine, multilingual staff, and a garden are also featured at the business-friendly Sonesta Select Chicago Elgin West Dundee. Self parking is free. This 3-star West Dundee hotel is smoke free.

  • 126 guestrooms or units
  • 3 levels
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: Elgin Station (4.9 km / 3 mi)
  • Parking: Free self parking

Room Amenities

Sonesta Select Chicago Elgin West Dundee offers 126 accommodations with complimentary newspapers and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This West Dundee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 7:00 AM and 11:00 AM.

The Bistro - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Visual alarms in hallways

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 25.00 per pet (varies based on length of stay), plus a deposit of USD 25.00 per stay
  • Maximum 2 (weight limit: 30 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 25 mi (40 km) of the property will not be allowed to check in

This property is professionally cleaned

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 25 mi (40 km) of the property will not be allowed to check in. The property is professionally cleaned. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Electrostatic spray is used for disinfection
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 3–12 per person
  • Pet deposit: USD 25.00 per stay
  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Elgin
  • Courtyard Marriott Elgin
  • Courtyard Marriott Elgin Hotel
  • Courtyard Marriott Elgin Hotel West Dundee
  • Courtyard Marriott Elgin West Dundee
  • Courtyard West Dundee
  • Marriott Elgin
  • Courtyard Marriott Elgin West Dundee Hotel
  • Courtyard Marriott Chicago Elgin/West Dundee Hotel
  • Courtyard Marriott Chicago Elgin/West Hotel
  • Courtyard Marriott Chicago Elgin/West Dundee
  • Courtyard Marriott Chicago Elgin/West
  • West Dundee Courtyard
  • Courtyard By Marriott Chicago West Dundee Hotel West Dundee
  • Courtyard West Dundee
  • Courtyard by Marriott Elgin West Dundee
  • Courtyard riott Chicago ginWe
  • Sonesta Select Chicago Elgin West Dundee Hotel
  • Courtyard by Marriott Chicago Elgin/West Dundee
  • Sonesta Select Chicago Elgin West Dundee West Dundee
  • Sonesta Select Chicago Elgin West Dundee Hotel West Dundee

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.