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Sleep Inn Matthews - Charlotte

2.5-star property
9900 Matthews Park Dr, Matthews, NC 1-855-201-7819
3.1 out of 5
See all 9 travelocity Reviews

"I did not like that there were ants in my room. " More

By a verified traveler on Wed 07 Jul 2021

Points Of Interest

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Hotel Description

Enjoy free breakfast at this Matthews hotel

In suburbs

Within 12 miles (20 km) of this hotel, you'll find SouthPark Mall and Spectrum Center. Queen City Quarter and Discovery Place are within 12 miles (20 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free buffet breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$64* Per night/room May 12 - May 13

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sleep Inn Matthews - Charlotte ratings based on 9 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Sleep Inn Matthews - Charlotte

Everyone (4) Couples (1)
5 out of 5

Posted by on Nov 5, 2023

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1 out of 5

Posted by on Oct 17, 2021

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1 out of 5
Rooms , hallway and dining room looks dingy and dirty . We did not stay , checked in and checked right back out . Not Family friendly as far as cleanliness.

Posted by on Oct 17, 2021

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Comment from Hotel Management

Nov 8, 2021 by Management

We are sorry for your experience.

4 out of 5
I did not like that there were ants in my room.

Posted by on Jul 7, 2021

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Comment from Hotel Management

Aug 10, 2021 by Management

Thank you for staying with us. Please accept our apologies for your experience. We will be more careful in the future.

5 out of 5
It was quite sufficient for what I needed! I was very pleased and would definitely recommend!

Posted by on Jun 2, 2021

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4 out of 5
Everything was fine as far as what I needed. Breakfast was very good and the staff was very pleasant.

Posted by on Feb 19, 2020

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Comment from Hotel Management

Feb 19, 2020 by Deborah

Thank you so much for completing your survey. We hope to see you again, very soon!

2 out of 5

Posted by on Aug 18, 2019

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5 out of 5
Need AC fix in room 111. It was blowing warm air even after thermostat was adjusted to 62.

Posted by on Jul 14, 2019

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1 out of 5

Find a different hotel

Pros: Free breakfast, Close restaurants, Free Internet
Cons: cleanliness, poor customer services
This hotel need a lot of improvement and renovation... The bed are very uncomfortable and make noise when you move int the bed or get up from the bed... The furnishes need to be update it... The rooms are too small... The employees at front desk need better training and need to be more customer services skills.

Posted by , from Charlotte, NC, USA on Jan 5, 2013

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About the Sleep Inn Matthews - Charlotte

Location 9900 Matthews Park Dr, Matthews, NC 28105

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from October 1 to February 28:

  • Swimming pool

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Sleep Inn Matthews - Charlotte also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. Smoking is allowed in designated areas at this Matthews hotel.

  • 79 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Sleep Inn Matthews - Charlotte offers 79 accommodations with coffee/tea makers and hair dryers. 32-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Bathrooms are partially open
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe (surcharge)
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35.00 per pet, per day, plus a deposit of USD 60.00 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Minimum guest age is 18
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 60.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 60.00 per stay
  • Pet fee: USD 35.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 35.00 (subject to availability)
  • In-room safe fee: USD 1.50 per day
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sleep Inn Hotel Matthews
  • Sleep Inn Matthews
  • Sleep Inn Matthews-Charlotte Hotel
  • Sleep Inn Matthews-Charlotte
  • Matthews Sleep Inn
  • Sleep Inn Matthews Charlotte
  • Sleep Inn Matthews - Charlotte Hotel
  • Sleep Inn Matthews - Charlotte Matthews
  • Sleep Inn Matthews - Charlotte Hotel Matthews

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.