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"The staff was very professional the rooms were clean,. What I didn't like was the elevator had a urine smell and so did the back hallways. Needs to be ... " More

By a verified traveler on Tue 29 Jun 2021

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Hotel Description

Hotel near University of North Carolina at Charlotte in Charlotte

University City stay

Your stay at this University City hotel places you within 2 miles (3 km) of University of North Carolina at Charlotte and Atrium Health University City. Shoppes at University Place and Jerry Richardson Stadium are also within 2 miles (3 km).

Renovated in 2019

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A free grocery shopping service and a convenience store are also provided.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$79* Per night/room Mar 21 - Mar 22

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America Suites Charlotte University Place ratings based on 8 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Extended Stay America Suites Charlotte University Place

Everyone (3) Couples (1) Family (3)
1 out of 5
Nothing We would not stay and left. It’s been 10 business days and still have not received my refund.

Posted by on Jun 12, 2022

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Comment from Hotel Management

Jun 16, 2022 by Hotel Management

Rose, thank you for choosing our hotel. We regret the inconveniences caused and want to inform you that please feel free to reach out to our front desk regarding any billing-related concerns; they will be more than happy to help you. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management

1 out of 5
This property is absolutely overrated on Travelocity. This was the worst stay in the past several years. On Travelocity, it said the breakfast is included but it gave us just coffee and some trek bars. No other foods. No seats. This should not be regarded as "breakfast". It should be said just "snacks". So, my family had to go to a diner nearby. The room did not have a sofa nor coffee table. The bathtub didn't have a drain stopper, so I had to use a towel as a stopper. There was no information about the hotel amenities. The TV didn't show NBC, so we couldn't watch the NFL Sunday Night Football. There were a couple of dog poops in the stairways though these were cleaned an hour or so later. And, this may not be the problem of the hotel, but I couldn't check in first. The staff said the payment wasn't confirmed though I booked it through Travelocity. The credit card that I used to book it was recently replaced by the card company. That might cause this issue. Anyway, the staff told me to call Travelocity to solve this issue but I couldn't find a telephone number on my itinerary on the Travelocity web site. Later, the staff said it was solved somehow, so I was able to check in finally. So, bad experience with the hotel and Travelocity. I have been a great customer to Travelocity for many years but I may need to change my default travel service provider.

Posted by , from HILLSBOROUGH on Oct 11, 2021

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Comment from Hotel Management

Oct 12, 2021 by Hotel Management

Ei, thank you for taking the time to evaluate our hotel. We regret the predicament with your reservation and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We appreciate your constructive feedback and hope to have the chance to redeem ourselves. Sincerely, Hotel Management

5 out of 5
The staff was very professional the rooms were clean,. What I didn't like was the elevator had a urine smell and so did the back hallways. Needs to be more cleaner

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jul 1, 2021 by Hotel Management

Thank you for being our guest at Extended Stay America. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we apologize for the cleanliness oversights you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management

1 out of 5

Posted by on Feb 1, 2020

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4 out of 5
property was nice and clean just got loud because we were on first floor and lobby was extremely close. The only other negative was the staff didnt come to room to clean on day two or give fresh towels until i returned the old ones of our visit but other than that it was very affordable and location was great.

Posted by on Nov 30, 2019

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Comment from Hotel Management

Dec 1, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America. We are glad you loved our well-kept property and convenient location - all at such a great value. However, we regret the disappointment you had with our housekeeping policy. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management

3 out of 5
The first room (Rm315) assigned to us has a funky smell. The aircondition unit has not been turned on as well, thus making the room feel hot and uncomfortable. Then we asked the front desk if he can change our room because of the funky smell and he did. We got Rm105 which is way better than the first room we got.

Posted by , from Forest City on Sep 30, 2019

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Comment from Hotel Management

Oct 1, 2019 by Hotel Management

Maria, thank you for your review. We are sorry for the cleanliness issues you had in your first suite. Your feedback will be shared with our housekeeping team for review and action. However, we are happy our associate provided you with a different suite, and it was to your satisfaction. We hope to see you again soon on your next visit for a better experience. Sincerely, Hotel Management

4 out of 5

Posted by on Apr 28, 2019

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Comment from Hotel Management

Apr 28, 2019 by Hotel Management

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management

5 out of 5
Overall i have to say i was impressed with the staff they made sure there was no stone unturned to make sure we were completely satisfied, and the room was very quiet and very clean , awesome experience.

Posted by on Apr 7, 2019

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Comment from Hotel Management

Apr 8, 2019 by Hotel Management

Thank you for the wonderful review of Extended Stay America. We're delighted to know you were impressed with the service provided by our associates and that you loved your well-maintained room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management

About the Extended Stay America Suites Charlotte University Place

Location 8211 University Exec Park Dr, Charlotte, NC 28262

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Charlotte University Place also features a vending machine, coffee/tea in a common area, and laundry facilities. Free self parking is available. A complete renovation of Extended Stay America Suites Charlotte University Place was completed in March 2019. This Charlotte hotel is smoke free.

  • 113 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Grocery service (free)
  • Convenience store
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: McCullough Station (0.6 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Charlotte University Place offers 113 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 21 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 21
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Charlotte University Place
  • Extended Stay America Hotel Charlotte University Place
  • Extended Stay America Charlotte University Place Hotel
  • Charlotte Extended Stay
  • Extended Stay Charlotte
  • Extended Stay America Charlotte University Place
  • Extended Stay America Suites Charlotte University Place Hotel

You should know

  • Children 21 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.