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4.2 out of 5

"Everything was clean, staff was very helpful & nice! " More

By a verified traveler on Mon 01 Jan 2024

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Hotel Description

Hotel near SouthPark Mall in Charlotte

SouthPark stay

Within a 15-minute walk of this SouthPark hotel, you'll find SouthPark Mall and Sharon Shopping Center. Phillips Place and Little Sugar Creek Greenway are also within 2 miles (3 km).

Renovated in 2019

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking.

Room, 1 King Bed, Non Smoking (Wet Bar)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$159* Per night/room Mar 31 - Apr 1

Suite, 2 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 8 Max

Suite, 2 Queen Beds, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking (Wet Bar)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Queen Beds, Non Smoking, Kitchenette

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

DoubleTree Suites by Hilton Charlotte - SouthPark ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree Suites by Hilton Charlotte - SouthPark

Everyone (13) Couples (2) Family (9)
1 out of 5

Posted by on Mar 3, 2024

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Comment from Hotel Management

Mar 10, 2024 by Joanie Kastl

Robert,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Joanie KastlGeneral Manager

5 out of 5

Posted by on Jan 3, 2024

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Comment from Hotel Management

Jan 8, 2024 by Joanie Kastl

Christin,Thank you so much for the five-star rating. Please come back to visit us!Best,Joanie KastlGeneral Manager

5 out of 5
Everything was clean, staff was very helpful & nice!

Posted by on Jan 1, 2024

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Comment from Hotel Management

Feb 6, 2024 by Joanie Kastl

Tiara,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best,Joanie KastlGeneral Manager

5 out of 5
Excellent

Posted by on Nov 17, 2023

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Comment from Hotel Management

Nov 20, 2023 by Joanie Kastl

Sherri,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best,Joanie KastlGeneral Manager

1 out of 5

Posted by on Jun 15, 2023

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Comment from Hotel Management

Jun 26, 2023 by Joanie Kastl

Jean,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Joanie KastlGeneral Manager

5 out of 5
Clean, nice staff, great pool, huge rooms. I would recommend.

Posted by on Sep 20, 2022

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Comment from Hotel Management

Oct 3, 2022 by Joanie Kastl

Jessica,Thank you for sharing your feedback regarding your stay at DoubleTree by Hilton Charlotte SouthPark. We are happy you enjoyed your visit and were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We look forward to welcoming you back!Best,Joanie KastlGeneral Manager

5 out of 5

Posted by on Sep 11, 2022

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Comment from Hotel Management

Dec 20, 2022 by Joanie Kastl

Andrea,Thank you for your rating. Come back and visit us!Best,Joanie KastlGeneral Manager

1 out of 5
Not only was my card charged twice. They checked another guest in my room as well , while me and my boyfriend was being adults… 2 young kids and an older lady…. Walked straight into our room. Today is day 4 and I’m on the phone with them trying to get a refund for the second charge I’ve received. They have literally stopped answering the phone: worst experience ever.

Posted by on Jun 1, 2022

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Comment from Hotel Management

Jun 10, 2022 by Joanie Kastl

Anastaishia, Thank you for taking the time to give us your feedback regarding your recent stay. We are so sorry that it appears we fell short of providing the type of service that we both pride ourselves on and that you certainly deserve. We absolutely will address the issues you brought to our attention. We hope you will stay with us again and let us show you our true hospitality. Regards, Joanie Kastl General Manager

4 out of 5
Good

Posted by on Feb 26, 2022

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Comment from Hotel Management

Mar 4, 2022 by Joanie Kastl

Taz, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Joanie Kastl General Manager

4 out of 5

Posted by on Oct 17, 2021

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Comment from Hotel Management

Feb 4, 2022 by Joanie Kastl

Dani, Thank you for your rating, we hope we can welcome you back soon! Best, Joanie Kastl General Manager

About the DoubleTree Suites by Hilton Hotel Charlotte - Southpark

Location 6300 Morrison Blvd, Charlotte, NC 28211

Property Features

DoubleTree Suites by Hilton Charlotte - SouthPark offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 9 meeting rooms are available. Event space at this hotel measures 12002 square feet (1115 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree Suites by Hilton Charlotte - SouthPark. Free self parking is available. A complete renovation of DoubleTree Suites by Hilton Charlotte - SouthPark was completed in August 2019. This Charlotte hotel is smoke free.

  • 207 guestrooms or units
  • 6 levels
  • 2 buildings
  • 12002 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 1984
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Separate dining area
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

DoubleTree Suites by Hilton Charlotte - SouthPark offers 207 air-conditioned accommodations with laptop-compatible safes and safes. Accommodations offer separate dining areas. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in August 2019.

  • Dining room
  • Sitting area
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11 AM.

The Market Cafe - Onsite restaurant.

Banker's Club - Onsite bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per week (maximum USD 50 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted.

Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95–17.95 per person
  • Pet fee: USD 50 per accommodation, per week (maximum USD 50 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Southpark Hotel
  • DoubleTree Suites Hilton Charlotte Southpark
  • DoubleTree Suites Hilton Hotel Charlotte Southpark
  • DoubleTree Suites Hilton Hotel Southpark
  • DoubleTree Suites Southpark
  • Hilton Charlotte Southpark
  • Hilton Southpark
  • Hotel Charlotte Southpark
  • Hotel Southpark Charlotte
  • Southpark Hotel
  • Doubletree Guest Suites Charlotte / Southpark Hotel Charlotte
  • Doubletree Hotel Charlotte Southpark
  • DoubleTree Suites by Hilton Hotel Charlotte Southpark
  • DoubleTree Suites by Hilton Charlotte SouthPark
  • DoubleTree Suites by Hilton Hotel Charlotte Southpark
  • DoubleTree Suites by Hilton Charlotte - SouthPark Hotel
  • DoubleTree Suites by Hilton Charlotte - SouthPark Charlotte

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.