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4.1 out of 5

"Awesome breakfast and very pleasant workers. " More

By a verified traveler on Sun 23 Jul 2023

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Hotel Description

Charleston hotel in West Ashley area

West Ashley stay

A stay at this West Ashley hotel places you within half a mile (1 km) of Citadel Mall and 3 miles (5 km) of West Ashley Park. Also, Roper - St. Francis Xavier Hospital is within 3 miles (5 km) and College of Charleston is within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a 24-hour gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$116* Per night/room Mar 25 - Mar 26

Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Two Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Accessible, Non Smoking (Efficiency)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Multiple Beds, Accessible, Non Smoking (Efficiency)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Comfort Suites Charleston West Ashley ratings based on 24 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Comfort Suites Charleston West Ashley

Everyone (11) Couples (4) Family (9)
5 out of 5

Posted by , from Luneburg on Feb 19, 2024

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Comment from Hotel Management

Feb 21, 2024 by General Manager

Dear Terri-Lee, Thank you so much for the perfect rating of your time at Comfort Suites West of the Ashley. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Ben CreasyGeneral Manager

1 out of 5
Our first room had no hot water, so we couldn’t shower before we had to leave for a morning appointment . They said three would fix it and by 10 pm there was no hot water and they would not comp us a refund but did put us in a different room for which we had to repack and move to a different floor. The second room hot water worked, but the toilet ran all night.

Posted by on Oct 4, 2023

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Comment from Hotel Management

Oct 6, 2023 by General Manager

Dear Rebecca, Thank you for staying with us and for writing a review. We apologize for the inconvenience you experienced during your stay with us. We regret that your initial room lacked hot water and the inconvenience this caused. We understand the frustration you must have felt when the issue was not resolved, and we apologize for the problem of having to relocate to another room on a different floor. In your second room, while we're pleased to hear that the hot water was functioning, we understand that the running toilet disrupted your sleep, and we apologize for this as well. Please know that we take your feedback seriously, and we will work diligently to ensure that such issues are addressed promptly and efficiently in the future. We value your patronage and hope to have the opportunity to provide you with a much-improved experience during your next visit. Ben Creasy,General Manager

5 out of 5
Awesome breakfast and very pleasant workers.

Posted by on Jul 23, 2023

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Comment from Hotel Management

Jul 23, 2023 by General Manager

Dear Vivian, We are delighted you enjoyed your stay at Comfort Suites West of the Ashley. It is nice to know we exceeded your expectations, and that you thoroughly enjoyed our excellent service and the breakfast we serve! We hope you will come back whenever your travels bring you to our area.Ben Creasy,General Manager

5 out of 5

Posted by on Jun 24, 2023

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Comment from Hotel Management

Jun 26, 2023 by General Manager

Dear Larry, Thank you for choosing Comfort Suites West of the Ashley and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Ben Creasy,General Manager

2 out of 5
Such a disappointing senior trip for my daughter. I booked a room with 2 queens, we got 1 king. Our room was right off a very busy street. And at the end of a freeway off-ramp. Lots of sirens and noise ALL night! Very inconvenient getting in and out of the hotel. Wish I could get my money back!

Posted by , from rancho cucamonga on Jun 17, 2023

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Comment from Hotel Management

Jun 19, 2023 by General Manager

Dear Jennifer, Thank you for reviewing your recent stay. Our goal is to provide every guest with an outstanding stay, and we are disappointed that we were not able to accommodate you in a room of your choice. We also apologize for the difficulties you experienced due to the noise from outside the hotel. We will surely share this with the appropriate individuals as we plan for the future. We value you as our guest and wish you well for your future travels.Ben Creasy,General Manager

5 out of 5
Clean & lady at checkin was very friendly & helpful.

Posted by , from GADSDEN on Jan 18, 2023

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Comment from Hotel Management

Jan 18, 2023 by General Manager

Dear Dana, Thank you for the kind words about our hotel and associates. Your satisfaction is our highest priority, and we are delighted you enjoyed your stay at Comfort Suites West of the Ashley. Thank you for the excellent rating, and we hope you will revisit us soon. Ben CreasyGeneral Manager

5 out of 5
Check in was quick and seamless. The elevator noise was annoying.

Posted by on Jul 5, 2022

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Comment from Hotel Management

Jul 6, 2022 by General Manager

Daniel, thank you for your generous review of Comfort Suites West of the Ashley. We are pleased you loved our efficient check-in service. We value your comments regarding the elevators and have taken note of it. Thank you for allowing us to be of service, and we hope to have the pleasure of doing so again whenever you return to the Charleston area. Ben Creasy General Manager

5 out of 5
liked it all staff very friendly an welcoming.

Posted by on Jun 12, 2022

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Comment from Hotel Management

Jun 12, 2022 by General Manager

Carol, thank you for the kind words about our hotel and staff. Your satisfaction is our highest priority, and we are delighted that you enjoyed your stay at Comfort Suites West of the Ashley. Thank you again for giving us an excellent rating. Please revisit us soon. Ben Creasy, General Manager

3 out of 5
The Water from the shower came out the door all over the floor.

Posted by on Nov 7, 2021

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Comment from Hotel Management

Nov 8, 2021 by General Manager

Beth, thank you for your review and for being our guest. Although we are pleased you enjoyed most of your stay, we are sorry for the issues you endured with the shower in the bathroom. We have taken note of your comments and will address this with the appropriate individual. Thank you again for your patience, and we hope you will allow us to serve you better in the future. Ben Creasy, General Manager

4 out of 5
Location and staff were wonderful

Posted by on Oct 22, 2021

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Comment from Hotel Management

Oct 23, 2021 by General Manager

Patrcia, we are delighted you enjoyed your stay at Comfort Suites West of the Ashley. It is nice to know we exceeded your expectations, and you thoroughly enjoyed our excellent service and convenient location! We hope you will come back whenever your travels bring you to our area. Ben Creasy, General Manager

About the Comfort Suites Charleston West Ashley

Location 2080 Savannah Hwy, Charleston, SC 29407-6287

Property Features

Comfort Suites Charleston West Ashley offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. A 24-hour business center and 2 meeting rooms are available. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Comfort Suites Charleston West Ashley. Self parking is free. This Charleston hotel is smoke free.

  • 100 guestrooms or units
  • 5 levels
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Suites Charleston West Ashley offers 100 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Comfort Suites Hotel West Ashley
  • Comfort Suites West Ashley
  • Comfort Suites West Of The Ashley Hotel Charleston
  • Comfort Suites West Ashley Hotel Charleston
  • Comfort Suites West Ashley Hotel
  • Comfort Suites West Ashley Charleston
  • Comfort Suites West of the Ashley
  • Comfort Suites Charleston West Ashley Hotel
  • Comfort Suites Charleston West Ashley Charleston
  • Comfort Suites Charleston West Ashley Hotel Charleston

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.