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"We stayed at The Westin Resort & Spa and had a wonderful time! It was all due to the staff; from the reception staff, cleaning crew, restaurant crew, ... " More

By a verified traveler on Wed 24 Nov 2021

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Hotel Description

Beachfront hotel near Iberostar Cancun Golf Course

On the beach

Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of Iberostar Cancun Golf Course and El Rey Ruins. Also, Delfines Beach is within 2 miles (3 km) and Aquaworld is within 6 miles (10 km).

Full-service spa, sauna

A full-service spa, 3 restaurants, and 4 outdoor pools are all featured at this hotel. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas. You'll appreciate the gym, poolside bar, and snack bar/deli.

Guest room, 1 King, Lagoon View (G)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$135* Per night/room Apr 10 - Apr 11

Guest room, 1 King, Ocean View (H)

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Master Suite, 1 King, Ocean View, Balcony (L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Guest room, 2 Doubles, Lagoon View (I)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Guest Room, 1 King, Lagoon View, Balcony (A)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Guest Room, 2 Doubles, Lagoon View, Balcony (C)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Westin Resort & Spa, Cancun ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Resort & Spa, Cancun

Everyone (4) Couples (1) Family (3)
1 out of 5
T

Posted by on Feb 9, 2024

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Comment from Hotel Management

Feb 9, 2024 by Social Media Coordinator

Dear James,We would like to thank you for choosing The Westin Resort & Spa Cancún as your most recent holidays, it was a true honor to host you. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We are curious to know if there were any elements of your visit we could have enhanced regarding the anticipation of your needs, at your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.Be well.

5 out of 5

Posted by on Feb 20, 2022

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5 out of 5
We stayed at The Westin Resort & Spa and had a wonderful time! It was all due to the staff; from the reception staff, cleaning crew, restaurant crew, the amenities crew, lifeguard, even the nice people reminding the guest to wear their mask, they were always extremely friendly and helpful. I had my concerns about COVID protocols, but the staff at this hotel made me feel comfortable; they were all wearing their masks at all times, the rooms, pools and all public areas were constantly sanitized. The room itself was a bit old, but clean and comfortable, but the best asset this hotel has is the staff, I hope they are paid well because they are one of the reasons we would be coming back.

Posted by on Nov 24, 2021

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Comment from Hotel Management

Nov 25, 2021 by Social Media Coordinator

Dear Ruth, thank you for choosing Westin Resort & Spa Cancun for your most recent holidays. We are honored by your kind feedback, and to learn that our cleaning and disinfection protocols allowed you to fully enjoy your experience at our Resort as we aim to provide an enjoyable and relaxing atmosphere, and we are very grateful for your compliments towards our team members. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,

1 out of 5
The our first room smelled like urine. The new room they gave us was leaking water from the Ceiling and when I went to take a shower the water came out brown and had a smell to it. When I complained they just let the water run and said it was clear but I workn up the next day after showering with my eyes irritated. My Bulova watch was also taken from my room and when I made I report the property manager stated that they are not responsible for property missing from my room when the only people who went into my room was the maintenance and housekeeping staff. The breakfast buffet had cold food setting out o my thing fresh where the omelettes. The hotel is location in a very inconvenient place far from any attractions and you are forced to have to take a taxi to do anything which becomes very expensive as one of the taxis charged me $42 to take me about 4 to 5 miles at max. Many of the amenities/activities shown on the pictures/site where closed. It was the worst experience ever. Especially as my watch was never found and the way they handled the situation was just enraging.

Posted by on Oct 26, 2021

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Comment from Hotel Management

Oct 27, 2021 by Social Media Coordinator

Dear Joanna Darlene, thank you for your loyalty and for choosing Westin Resort & Spa Cancun for your holidays. It is with great sadness that we learn from an overall disappointing experience, as it seems that a number of deficiencies were encountered during your stay. It is important to mention that these were very atypical and not reflective of our brand experience. If this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have briefed our team at great length of your comments. It is our hope that you would accept this note as a genuine apology for falling short of delivering the excellent experience we are known for. We likewise appreciate your understanding of the atypical situation that affected our destination, that unfortunately affected some of the services from our resort, and we do hope that you would be able to overcome with time the disappointment and give us renewed opportunities to be of service to you. Be well,

5 out of 5
Excellent

Posted by on Oct 20, 2021

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Comment from Hotel Management

Oct 23, 2021 by Social Media Coordinator

Dear Erin Janee, thank you for choosing The Westin Resort & Spa Cancun as your host for most recent holidays. We are delighted to know you had an excellent experience with us. Looking forward to seeing you again very soon to create new unforgettable memories. Be well,

5 out of 5
Everything was nice

Posted by on Oct 13, 2021

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Comment from Hotel Management

Oct 14, 2021 by Social Media Coordinator

Dear Maranda Shawnette, thank you for choosing Westin Resort & Spa Cancun for your most recent holidays. We aim to provide an enjoyable and relaxing atmosphere, and we are delighted to know you had a pleasant stay. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,

5 out of 5

Posted by on Sep 8, 2021

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4 out of 5
Location

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 22, 2021 by Social Media Coordinator

Estimado huésped, gracias por brindarnos la oportunidad de ser parte de más recientes vacaciones en Westin Resort & Spa Cancún. Estamos encantados de saber que tuvo una experiencia relajante y renovadora con nosotros! Esperamos poder recibirle nuevamente en un futuro cercano. Este bien,

About the The Westin Resort & Spa, Cancun

Location Boulevard Kukulcan Km 20, Cancun, QROO 77500

Renovations + Closures

The property will be renovating from September 8 2023 to May 31 2024 (completion date subject to change). The following areas are affected:

  • Elevator
  • Exterior

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

All-inclusive Details

  • Spa/beauty facilities and services not included
  • Room service not included

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts, and a spa tub. Free self parking is available. Smoking is allowed in designated areas at this Cancun hotel.

  • 379 guestrooms or units
  • 6 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 6
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free self parking

Room Amenities

The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Sea & Stones Restaurant - Onsite restaurant. Guests can enjoy drinks at the bar.

Arena Sports Bar - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Sabor Casual Kitchen - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a smoke detector and outdoor lighting

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Masks are not compulsory at the property
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Cancun Westin Resort
  • Westin Cancun
  • Westin Resort Cancun
  • Cancun Westin
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun
  • Westin Resort
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.