Book your room at The Ritz-Carlton, Cancun
Elegant ambience under the Cancún sun
With a stay at The Ritz-Carlton, Cancun in Cancun (Hotel Zone), you'll be convenient to Playa Ballenas and La Isla Shopping Mall.
This 5-star resort is within close proximity of Luxury Avenue and Kukulcan Plaza.
Make yourself at home in one of the 363 air-conditioned rooms featuring iPod docking stations and LCD televisions. Rooms have private balconies or patios. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional amenities include wireless Internet access (surcharge), supervised childcare/activities, and babysitting/childcare.
Enjoy a meal at one of the resort's dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 2 bars/lounges.
Featured amenities include a business center, limo/town car service, and a computer station. Planning an event in Cancun? This resort has 290626 square feet (27000 square meters) of space consisting of a conference center, conference space, and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.Information missing or incorrect? Tell us!
At your hotel
At your hotel
Featuring private access to the sandy beach, the Five Diamond Awarded, Ritz-Carlton resort in Cancun, offers the perfect hideaway for a sumptuous Caribbean vacation. Cancun’s white sand beaches, charismatic Mexican hospitality and exquisite Cancun restaurants, perfectly combine to offer a luxurious escape for couples and families alike. Whether sampling two Five Diamond awarded restaurants, dining al fresco under the stars, or attending an interactive cooking session, the guests at the Ritz-Carlton, Cancun experience innovative cuisine blended with unparalleled service. The resort boasts a unique Culinary Center with interactive cooking experiences conducted in a residential-style kitchen overlooking the Caribbean Sea.
In addition to Cooking Lessons and Dine with the Chef experiences, nightly tequila tastings are available at the Lobby Lounge. Signature spa services include Lol-Ha, a traditional Mayan bridal bath which uses plant extracts, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and bath therapy with essential oils. Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
A complimentary fitness center features strength-training machines, cardio equipment, and free weights. An exercise studio offers fitness classes such as Pilates, yoga, and kickboxing (surcharges). Three outdoor swimming pools with complimentary pool cabanas, sun patios and an oceanfront spa tub are available. Tennis and volleyball courts are also available on site.
A daily kids’ club for children ages 4-12 (surcharge) provides supervised half- and full-day activities in a clubhouse. A “Kids’ Night Out” program is also available for evening fun.
A business center rents equipped with private computer rooms and Internet access (surcharges). Wireless Internet access is available throughout the resort (surcharge). Facilities for meetings and special events are on site and include 8 meeting/conference rooms, secretarial services, technology help-desk and technology support staff.
Further amenities at this smoke-free hotel include six restaurants and two lounges, and a full-service beauty salon. Shoppers can browse upscale boutiques, such as Escada and La Perla; and an art gallery.
- Children's pool
- Poolside bar
- Spa tub
- Full-service spa
- Steam room
- Complimentary newspapers in lobby
- Fitness facilities
- Airport transportation (surcharge)
- Meeting rooms
- Conference space
- Business center
- Safe-deposit box at front desk
- Multilingual staff
- 24-hour front desk
- Total number of rooms - 363
- Number of floors - 9
- Hair salon
- Gift shops or newsstand
- Shopping on site
- Dry cleaning/laundry service
- Babysitting or childcare
- Tennis on site
- Number of bars/lounges - 2
- Wedding services
- Supervised childcare/activities
- Coffee/tea in lobby
- Coffee shop or café
- Beach/pool umbrellas
- Number of outdoor pools - 3
- Tours/ticket assistance
- Computer station
- Children's club
- Laundry facilities
- Limo or Town Car service available
- Spa treatment room(s)
- Parking (limited spaces)
- Beach bar
- Luggage storage
- Conference space size (meters) - 27000
- Number of meeting rooms - 8
- Conference center
- Outdoor tennis courts 3
- Year Built 1993
- Number of restaurants - 4
- Conference space size (feet) - 290626
- Free self parking
- Beach umbrellas
- Beach cabanas (surcharge)
- Pool cabanas (complimentary)
- Pool sun loungers
- Beach towels
- Smoke-free property
- Number of buildings/towers - 1
- Spa services on site
- Breakfast available (surcharge)
- Wireless Internet access - surcharge
- Free valet parking
Available in all rooms: Wireless internet access ( 20 USD per day ), Wired high-speed Internet access (surcharge)
Available in some public areas: Wireless internet access ( 20 USD per day )
Park your car
Free self parking, Free valet parking, Parking (limited spaces)
In your room
- Pay movies
- Premium bedding
- Hypo-allergenic bedding available
- Room service (24 hours)
- Balcony or patio
- Air conditioning
- Climate control
- Soundproofed rooms
- Complimentary newspaper
- Blackout drapes/curtains
- Coffee/tea maker
- Turndown service
- Private bathroom
- Complimentary toiletries
- Hair dryer
- Separate bathtub and shower
- In-room massage available
- Deep soaking bathtub
- Rainfall showerhead
- In-room childcare (surcharge)
- Iron/ironing board
- In-room safe
- Daily housekeeping
- Cable TV service
- Wired high-speed Internet access (surcharge)
- iPod docking station
- LCD TV
- Connecting/adjoining rooms available
- Wireless Internet access (surcharge)
Eat and drink
The Club Grill - Guests can taste a variety of gourmet dishes where traditional cooking methods are blended with modern techniques. The Martini Bar serves hand-made artisanal cocktails to complement the gourmet experience.
Fantino - Offers Mediterranean cuisine served in an elegant dining room featuring vibrant artwork, hand-painted ceiling frescos, views of the Caribbean, and live music. An extensive international wine list and live jazz music complement the gourmet experience.
El Café Mexicano - The café features inventive breakfasts and elaborate buffets. Guest can enjoy all-day dining, indoors and outdoors, in a casual atmosphere overlooking the Caribbean Sea, with an emphasis on Mexican and American favorites.
The Caribe Bar & Grill - Located poolside overlooking the beach, open 10 AM-dusk, it offers Caribbean specialties, tropical drinks and fresh coconuts by the pool and the beach.
Casitas - Enjoy the freshest cuts of meat and seafood, grilled to perfection. Boasting hand-made cabanas transformed into private dining rooms on the beach, Casitas invites guests to enjoy dinner under the stars in their own palapa with the sounds of the ocean as their live entertainment.
Lobby Lounge - The Sushi and Ceviche Bar serves a light selection of Japanese delicacies and Latin American ceviches. Guests can listen to live music nightly or relax on the Terrace, an ideal spot for tropical cocktails with mesmerizing views.
The Dance Floor - Live music every evening.
The Terrace - Serves tropical cocktails. Ocean view.
Clau - Fashionable lounge where guests unwind with a cool martini.
A spectacular powdery white sand beach, which measures 126,000 square feet (11,700 square meters), fronts the resort. Recreational options include three pools, an aerobics studio, a fitness center with the latest cardiovascular machines and strength-training equipment, and two outdoor courts lit for night play.
The recreational activities listed below are available either on site or near the resort; fees may apply.
- Kayaking nearby
- Scuba diving nearby
- Snorkeling nearby
- Golfing nearby
- Water skiing nearby
- Sailing nearby
- Parasailing nearby
- Windsurfing nearby
- Skydiving nearby
- Ecotours nearby
- Golf lessons available nearby
- Aerobics on site
- Pilates classes on site
- Surfing/boogie boarding on site
- Tennis on site
- Tennis lessons on site
- Volleyball on site
- Yoga classes/instruction on site
Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a lavish retreat offering total relaxation and renewal. Kayantá Spa boasts 8 treatment rooms, an ocean side palapa, herbal steam rooms, Swiss and open air showers, relaxation garden patios with whirlpools and cold plunge pools and Vichy showers. Water rituals, sea-side massage therapies, body treatments and facials influenced by the healing techniques of the local ancestors as well as ancient cultures from around the world, are delivered in a warm atmosphere enhanced by gracious personal attention.
Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.
Guests under 16 are not allowed in the spa.
- Hydrotherapy treatments
- Spa tub in spa
- Minimum age to access spa is 16
- Number of treatment rooms 8
- Outdoor treatment areas
- Couples treatment rooms
- Massages on beach
- Manicures and pedicures
- Body wraps
- Body scrubs
- Aromatherapy treatments
- Body treatments
- Facial treatments
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.
- Accessible path of travel
- Accessible bathroom
- Accessible parking
- Accessibility equipment for the deaf
The fine print for The Ritz-Carlton, Cancun
When you arrive
Minimum check-in age is 18
Check-in time starts at 3 PM
When you leave
Check-out time is noon
How you can pay
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Breakfast fee: USD 32 per person (approximately)
- Fee for in-room wireless Internet: USD 20 per day (rates may vary)
- Fee for wireless Internet in public areas: USD 20 per day (rates may vary)
- Rollaway bed fee: USD 50 per night
We should mention
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Awards & Affiliations
- The Ritz-Carlton, Cancun is listed in the 2013 Condé Nast Traveler Gold List of the world's best places to stay and the 2013 Travel + Leisure 500.
Kids Stay Free Promotion
Book a stay in any room and rate category except Club level guestrooms and receive the following:
- Complimentary lodging for up to 2 children ages 18 and younger when sharing a room with their parents and using existing bedding