Ratings based on 68 Guest Reviews

Hear it directly from our travelers
4.0 out of 5
93% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.1 Room comfort
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
by squarebombfrom NJ

Had a wonderful vacation @ Omini

Posted Nov 4, 2013
We stayed at Omni for one week last July.  It wasn't hard to have fun when traveling with 25 people.  The place was nice and clean and the staff were attentive to your needs.  The rooms were also clean.  The beds were comfortable and the ocean view was spectacular.  The bathrooms were kept clean and the room fridge was always stocked.   We took an all inclusive package and it was worth it.  Food selection was plentiful and the alcohol was bountiful.  We usually had breakfast at Piña Colada or La Paloma.  The servers knew us well because we tip a lot.  We love Piña Colada's ocean view while having breakfast or dinner.  The food there was mostly delicious with only a couple of selections that came out a little dry for my taste but it's not a problem with an all inclusive package as you could always change it for something else.  La Paloma was nice because it's easily accessible from the main hotel lobby.  The buffet selection changes every day and they have different themes every night.  I don't think we've met a server who wasn't on their toes in that restaurant during our stay.  They have everything.  Trattoria was a lovely restaurant.  They really wanted the guests to feel like they are dining at a classy restaurant because they try not to overbook.  So when we got there, the place felt cozy and also felt that gave us proper attention despite our number.  I inquired about a couple of entrees because I couldn't decide on one so they served me both so I wouldn't wonder which one tasted better.  And by the way, both tasted so good.  One was a deer entree.  Never ate one before and that oso was cooked perfectly.  I didn't spend too much time at the bars other than the Lobby Bar.  Good thing we had all-inclusive drinks because I don't have that much tolerance to alcohol but it still took me 3 shots of tequila to get me tipsy.  Don't miss the karaoke bar across the main entrance at night.  We spent a few nights there and took over the place.  LOL!   The activities center was a mixed experience.  If you don't know how to haggle for price, you'll get price ranges that wider than the Gulf of Mexico.  First few quotes we received were beyond insulting.  We were even threatened and scared into thinking that if we chose to go with a competition, that we will be dead in the water if something happened to us (accident).  But we weren't born yesterday so we got the best prices in town.  Make sure you do your research before you get there.   We had a great surprise during our stay there.  We didn't know that the beach area is also a huge sea turtles' nesting ground.  So every night, you'll see the mommy turtles come in from the ocean to dig and lay their eggs under the sand.  You're not allowed to get near the turtles or to use bright flash photography.  But after a mommy turtle lays her eggs, the security guards allowed us to take pictures of her but not the eggs.  Although, I've seen a few people who got up close and personal with the turtles and eggs.  They were able to get awesome pictures of both.   Probably the only major issue we had during our stay was the lack of emergency kits available throughout the resort.  My son's thumb got caught between a glass door at the activities center and not one staff knew where to find an emergency first aid kit.  They will bend their backs making sure you had a great time partying, eating, and drinking but when it comes to emergencies, a huge language barrier suddenly appears.  Thank God for the other tourist who was just checking in at the lobby.  When he realized that I wasn't getting anywhere trying to find a first aid kit, he offered to use his.  It could pretty well be his only kit but he gave it to us anyway.  God bless his soul.  Anyway, that's over and my son's thumb's skin and nail are back to normal again.   So my recommendation is have fun at Omni.  Prices are good and the food and drinks are great.  All-inclusive package is the only way to go.  Party on but don't forget to bring your own first aid kit.  Enjoy!
4 out of 5
Recommended
by CDC51977from Indianapolis, IN

Omni Cancun (Aug 2 - 12, 2013)

Posted Aug 14, 2013
Stay in three bedroom Villa with wife, two children, mother-in-law, and sister. Price was very good. Service at the time of checking in was very slow. Food was fair to good. Entertainment was good. See the Saturday night show! House keeping was very good. The most outstanding service in the La Palmoma can from Andres. After a long day of traveling, he revived our sprits! Call him "Mr. Gorgeous." and enjoy is excellent service. Also, of note is the Bellman "German." He helped my mother-in-law and provided several services when the check-in desk was too busy or couldn't help. Also, if you need a concierge ask for Alberto or Samantha - their advice and service was very good.
5 out of 5
Recommended
by michoacano2727from Anaheim, CA

most amazing service, food, and drinks...!!!

Posted May 28, 2013
went for our honeymoon not knowing what to expect. arrived to a very luxurious, clean, and very friendly reception area and staff. had 6 different restaurants on property. all with delicious mouthwatering buffet style food! u must try breakfast, lunch, and dinner at La Paloma and make sure u ask for Jorge. best waiter on site! dont forget to try the mouthwatering burgers at Viva Mexico. absolutely the best burgers on Earth!! definitely going back to visit next vacation!!!
5 out of 5
Recommended
by Awikfrom New York, NY

A perfect experience!

Posted May 12, 2013
Best vacation ever! The Hotel experience was amazing! Perfect location, adorable staff and many utilities! Nice pool & hot tub with a bar right next to them, amazing private beach with a bunch of activities. Excellent restaurants (5!) and delicious food of many varieties. Will definately come back!
4 out of 5
by Vrico22from Coconut Creek, FL

Great all-around vacation

Posted May 12, 2013
My wife and I booked Omni Cancun Hotel And Villas All-Inclusive to celebrate our first year anniversary. We were looking for a nice place to visit on a budget and Omni exceeded our expectation. The main reason we choose the Omni vs. other resorts was because of its positive food reviews. The food and dining variety was amazing.  We were welcomed by the friendly staff. Jose remembered us right away and would help us throughout the entire week as a concierge and city guide. Although, it was a bit frustrating being checked into double beds, this was corrected the next morning. King and a better ER view.  We're we're shown a map of the resorts, Cancun and also received restaurant and event times. There were plenty of places to eat and plenty of bars including the beach/jacuzzi bar.  The cons: Night time entertainment at resort was limited. However, the entertainment staff take a group to the daily featured club in cancun (one way) with purchase of cover.  The day-time entertainment was a bit unorganized.  If you can get past that resort is a pice of paradise. It has great beaches and the set up of restaurants, pools and bar work. On thing that separates the Omni was the Sushi Bar. We have never seen that. 
5 out of 5
by A traveler

Honeymoon trip

Posted Mar 25, 2013
My wife and I stayed at Omni Mar 18-25th, 2013. In the planning phase, we read so many reviews; good and bad. As for us, we had an amazing stay at Omni. The hotel, and rooms are very clean. EVERYONE is there to make sure your trip is perfect. I don
5 out of 5
Recommended
by onthegocofrom Colorado Springs, CO, USA

Great place for our all adult family vacation.

Posted Mar 13, 2013
The hotel and grounds were well maintained and immaculately clean. Hotel staff were courteous and accomadating. I would defintely recommend the Omni.
5 out of 5
Recommended
by onthegocofrom Colorado Springs, CO, USA

The Omni villa was a great place for our family vacation.

Posted Mar 13, 2013
The rooms were immaculaely clean and the hotel and grounds well maintained. Staff were very courteous and accomadating.
4 out of 5
Recommended
by Packingfrom Michigan

Felt very welcomed by the staff.

Posted Feb 19, 2013
Pros: Close restaurants, Free Internet
Cons: Noisy
They made you feel like you were really special to them.
5 out of 5
Recommended
by Limetreefrom Mesa, AZ

The hotel staff went out of their way to make me comfortable.

Posted Feb 18, 2013
Pros: Free breakfast
Cons: No free Internet
The only thing I didn't like was there wasn't any "sports bars" where you could watch Big Ten Basketball. The TV wasn't up to date, not many channels if you wanted to watch TV.