Ratings based on 125 Guest Reviews

Hear it directly from our travelers
4.4 out of 5
85% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Hear it directly from our travelers
5 out of 5
for Everyone
by A travelerfrom Piscataway, N.J.

Escape to Paradise

Posted Mar 24, 2015
Pros: The hotel was modern, with later upgrades and nice amenities. Several restaurants made it hard to choose sometimes.
Location: If the need arises, there are markets nearby, and a new hotel (the Hard Rock) recently opened...so there are plenty of things to do outside the hotel
After escaping the cold winter in New Jersey, it was like landing in Paradise. The view from our room was perfect! Waking to a perfect sunrise, the room faced the ocean and we enjoyed seeing the waves breaking and the white sandy beaches. Once up and about, the food was delicious and plentiful. The staff was friendly and couldn't do enough for us to make our stay enjoyable. Plenty of things to do during the days, our stay passed way too quickly. I was ready to return the day after we returned.
1 out of 5
by A travelerfrom Denver, Colorado

Over crowded, and terrible service.

Posted Mar 24, 2015
Pros: Its beautiful
Cons: Service!
Location: Good location
It was a very beautiful and nice hotel. But the service was awful and horribly slow. If you order a drink. But expect it to arrive for at least 30 minutes.
3 out of 5
by A travelerfrom California

Hospitality/hotel esthetics

Posted Mar 24, 2015
We were given the key to a room being used by other hotel guests. Took another 30 minutes to get another room. Asked to change room with view but were declined because rooms were already booked. Nothing was given for inconvenience. The lighting was dim at lobby, carpet on elevators were torn. Nothing of what I expected Melia to be.
5 out of 5
for Couples
by A travelerfrom Indianapolis, IN

Above & Beyond, Friendly Staff & Excellent Food

Posted Dec 29, 2014
Pros: Staff was friendly and accommodating. Dogs allowed, children not. However, we did see a few children.
Cons: The suites are the only rooms that have balconies. Was a little disappointed that my ocean view room only had windows that could open.
Location: We spent the entire time at the resort and felt no need to wonder out.
We stayed over the Christmas Holiday 2014. The staff was very accommodating. When arriving bell hop took our bags & lead us to the front desk. When we wanted to change rooms to be next to our friends, they transferred our belongings. The hotel was at full capacity and the staff continued to try & accommodate our needs. We are vegetarians & the chefs at each restaurant made special off menu dishes for us. We were very impressed & the food was amazing. All Inclusive: You get this awesome hand-made silk bracelet that shows you are all inclusive & under/over 18yo. The food/drinks are all included except some top shelf liquor (e.g. Kettle One, Southern Comfort, Jager) & some mixers (e.g. Red Bull). The bartenders will tell you if your drink is not included. We were not asked to put down a credit card on file (which I liked), 1) I may have spent more on the top shelf liquor and 2) You give your room number to charge drinks etc IF you have cash credit/credit card on file (meaning anyone can just say your room number). All of the restaurants/bars & pool side bars are included. The package included tips for staff/waiters etc. We did however still tip (e.g. $1-$2 for drinks at poolside per round and $5 for sit down restaurant for 4 people). Mini Bar: Beer, snacks, bottles of liquor, water etc in your room. Everything is free EXCEPT those w/ yellow/green sticker. Room Service: Food included, extra $5 charge for bringing food. Towel Card: Don't lose ($45 charge)
1 out of 5
by Teacher425from Ohio, United States

Nightmare! Check Trip Advisor for the truth!

Posted Dec 22, 2013
After spending as much as I did at this hotel, I would expect so much more.  Leaving the hotel crying bc of the terrible front desk staff is not the way I planned my vacation to end. I'm disgusted and wished I would have read the Trip Advisor reviews instead of these to based my decision.  I had to change rooms 3 times bc of all the issues and while in line at the front desk to tell them about my issues, there were about 6 other groups that I met that were having the same issues as me. Not worth the money at all!  I never thought I would go to bed starving at an all-inclusive either. The food was terrible!  I have no idea how anyone thinks it was good. 
5 out of 5
by iamyoliefrom Cancún, Mexico

Awesome Hotel!!!

Posted Oct 11, 2013
I absolutely loved our trip to ME Cancun - there is nothing negative I can say and can only highly recommend to anyone. Loved it!!
4 out of 5
by mmjcfrom Ecuador

OK - Smart Choice

Posted Sep 13, 2013
The Hotel is OK and can be considered a smart choice if your are mostly considering a well balance between price and quality. As heard from locals, the hotel has lost its amazing quality since it became an "All Inclusive." It is a little rusty with walls lacking a good maintenance, broken fabrics on bali beds, ipod dock not working on room as well as bathroom speaker; among other details that do not establish the hotel as a great place to stay. Food is not the best, could definitely find better food in other hotels or in places near by (although breakfast is amazing!). Good quality drinks, Michelada is highly recommended. Great service from pool and restaurants staff, could have better presence. It can not be considered a complete "all inclusive," some food and drinks from the mini bar have a cost, no shuttle service included; additional fees for room service, use of bali beds, adult's pool and tables at the bar. Great location. Because of the price it is recommended.
4 out of 5
by GreatPlace2from Miami, FL

Great hotel for young adults with children.

Posted Aug 1, 2013
The "adult oriented" part of the concept is really great. You can bring your family and not feel like you're at Disney Themed park. The quality of food and drinks is exceptional. Especially the mediterranean restaurant (Efrain was exceptional with a table of 12 demanding customers) and the Rose Bar (really happening on the weekends). They finally got rid of the constant signing of checks that was such an annoyance a while back. Breakfast is always perfect. The rooms are on the small side, but great design and good quality fixtures makes you overlook that. The beach is great to look at, but not really enjoyable to swim or bathe. Ask for a room on a higher floor unless you don't mind being kept awake by the music all night on weekends, or are going to be partying yourself. A great local crowd joins on weekends and makes for a more fun party atmosphere.. They are going for a Miami Beach/Vegas pool party atmosphere, and they really pull it off, both during the day and at night. 
4 out of 5
by Shashyfrom Dallas, TX

Great design

Posted Jun 20, 2013
I really enojyed my vacation at ME. A few things: Don't get a room near the elevator is too noisy. The food is excellent!!! make the reservations for the same day and they don;t have any problems accomodating you. When we got there we were hungryyyy and the restaurants were closed, really?? at a allinclusive???? nobody told us that they have snacks were the cumputers are (sandwiches, cakes, etc) so we had to get snacks (peanuts - which was the only thing included) from the room and wait until one of the restaurants opened. The drinks are not strong and you have to ask the bartender to go stronger on the drinks, they do it anyway. Staff is very friendly and they touch their heart when they say hi ( I thought that was a nice gesture :)
5 out of 5
by Moss71from Atlanta, GA

awesome! best all inclusive EVER!!!

Posted May 31, 2013
Food and drinks were amazing. Never had to sign for a single thing. We did tip @ bars and restaurants...service was wonderful.   Will def go back.