Is This Really a Hyatt? Posted May 16, 2012
I have stayed at numerous Hyatt hotels and can say with certainty that is the worst Hyatt by far. Upon our arrival at the hotel, we were impressed with the atrium lobby and design of the hotel. It was clearly an older hotel, but the public spaces seemed very well maintained and had a retro-modern look and feel. We were assigned a city/street view room, so we inquired about upgrading to an oceanview room. We were quoted $20 extra per night and went for it. We taken to a room on the 4th floor. Our initial impression of the room was fine. Minimalistic room, simple, with a great view of the beach and ocean. Upon closer inspection however, we found the room to be very filthy. Filthy is acutally an understatement. It actually was one of the dirtiest hotels that I have ever stayed at. The enamel on the bathroom tub was very badly peeling. The grout was peeling off and was dirty. The drain was rusty. The shower head had a green mildew slime around it. The wall just outside the shower had soap scum all over it. The floors were dirty and with hair. The bathroom area had a frosted glass door which was very stained. In the room area, the fabrics (chairs, bench, etc) was stained and we chose not to sit on it. The linens were very worn and poor quality for a 4-star Hyatt. The floors were dirty. The walls were marked up and dirty. There was garbage on the floor prior to our check-in. The only thing we enjoyed about the hotel was the view. It really was a remarkable view of the ocean. We did spend a lot of time by the beach which was very clean and the water was amazing. This hotel has a lot of potential but poor management with a lack of priorities has allowed this hotel to enter a state of unacceptable disrepair. I hope the Hyatt corporate office takes more time to train this hotel in cleanliness and mainteance.