Book your room at Krystal Cancun
Casual Cancún resort near shops, nightlife
With a stay at Krystal Cancun in Cancun (Hotel Zone), you'll be minutes from Cancun Convention Center and Forum Beach.
This beach resort is within close proximity of Playa Gaviota Azul and Delphinus Dreams.
Make yourself at home in one of the 385 air-conditioned rooms featuring minibars. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and coffee/tea makers, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. Additional features include complimentary wireless Internet access, babysitting/childcare, and gift shops/newsstands.
This resort offers both all-inclusive and room-only rates. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy a meal at a restaurant, or stay in and take advantage of the resort's 24-hour room service. Relax with a refreshing drink at a poolside bar, a swim-up bar, or one of 3 bars/lounges.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This resort has 5 meeting rooms available for events. Free self parking is available onsite.Information missing or incorrect? Tell us!
At your hotel
Guests can book rooms at Krystal Cancun for a rate that is either for the room only or for all-inclusive. All-inclusive rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- Meals, snacks, and beverages included
- Room service during certain hours
- Dining and beverage availability limited at one or more venues
- Surcharges for premium food items and bottled wine
Activities and facilities/equipment
All non-motorized water sports are included.
- Fitness facilities
- Airport transfers
- Laundry/dry cleaning services
- Motorized water sports
- Premium and/or non-domestic beverages
- Premium food items
- Scuba-diving certification
- Scuba-diving excursions
- Scuba-diving lessons
- Snorkeling excursions
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Offsite tours
At your hotel
The Krystal Cancun resort rises above the Caribbean Sea, within 1 block of nearby restaurants, shopping malls, nightlife, and the Cancún Convention Center. Guests have direct access to a public white-sand beach with umbrellas for shade.
This smoke-free resort provides a fitness center and a full-service spa that includes a sauna, steam room, and rooms for massage (surcharge). It also offers body treatments, facials, and a small fitness room. Outdoor secure parking is free. 5 meeting and conference rooms are on site.
Guests booked in the All-Inclusive plan can enjoy set-menu dinners at select Cancún restaurants (transportation not included), and waived cover charge at Bulldog Café disco (drinks not included; other restrictions may apply).
- Outdoor pool
- Poolside bar
- Swim-up bar
- Children's pool
- Spa treatment room(s)
- Steam room
- Spa tub
- Complimentary newspapers in lobby
- Health club
- 24-hour front desk
- Multilingual staff
- Safe-deposit box at front desk
- Hair salon
- Gift shops or newsstand
- Shopping on site
- Dry cleaning/laundry service
- Television in lobby
- Number of floors - 8
- Number of bars/lounges - 3
- Wedding services
- Full-service spa
- Turkish bath/Hammam
- Business center
- Luggage storage
- Babysitting or childcare
- Total number of rooms - 385
- Laundry facilities
- Beach umbrellas
- Beach towels
- Free self parking
- Number of meeting rooms - 5
- Smoke-free property
- Breakfast available (surcharge)
- Free Wi-Fi
- Number of buildings/towers - 4
Available in some public areas: Free Wi-Fi
Park your car
Free self parking
In your room
- Pay movies
- Blackout drapes/curtains
- Climate control
- Air conditioning
- Coffee/tea maker
- Daily housekeeping
- Private bathroom
- Complimentary toiletries
- Rainfall showerhead
- Shower only
- In-room childcare (surcharge)
- Iron/ironing board (on request)
- Rollaway/extra beds available
- In-room safe (laptop compatible)
- In-room massage available
- Room service (24 hours)
- Cribs/infant beds (complimentary)
Eat and drink
Guests booking All Inclusive rate plans will not be charged for the majority of meals and beverages at the following restaurants. Guests booking any other rate categories will be charged for meals and beverages at the following restaurants:
Aquamarina - Breakfast and dinner are served in this lively air-conditioned restaurant with pool/ocean view. The breakfast buffet from 7 AM to 11 AM consists of a wide variety of international as well as traditional Mexican dishes. At night an à la carte menu is offered.
Sample dinner menu for Aquamarina
El Mortero - Hacienda-style meals including traditional Mexican dishes and a popular fish grill. Mariachi band. Dress code: Long pants, sleeved shirts, closed-toe shoes for men.
Las Velas Restaurant - Menu includes snacks as well as buffet and à la carte lunch. Specializing in surf and turf. Located next to the pool. Open late morning to early evening.
La Fisheria - Menu includes fresh seafood.
Beach Club - Beach bar open mid-morning to early evening for beer, tropical drinks.
Lobby Bar - Bar/lounge with big-screen TV. Open late morning to late night.
Cascada Bar - Relax on your own swing seat with refreshing drinks served by the infinity whirlpool, open from mid-morning to early evening.
A 137-meter (150-yard) sundeck overlooking the Caribbean Sea features a 68.5-meter-long (75-yard) freeform pool with a waterfall at one end, a swim-up bar at the other end, and an infinity edge in the middle. Adjacent to the waterfall end is a jetted tub and a 3.5-meter-diameter (12-foot) children's pool near a grass playground. Guests are provided towels next to the kids club.
During the winter, the shallow beach in front of the hotel disappears, but it builds up again in spring and summer. In place of the beach, there's a sand terrace furnished with lounge chairs for sunbathing and thatched-roof palapas for shade.
An independent operator, AquaWorld, maintains a desk at the hotel for booking fishing trips and scuba diving/snorkeling excursions and for scuba-diving instruction. AquaWorld's main center is a marina 6.5 km (4 mi) away on Nichupté Lagoon, where many watersports are available, including kayaks, personal watercraft, sailboats, and parasailing and windsurfing gear. Other independent operators on the beach nearby sometimes rent personal watercraft and arrange parasailing flights.
The prestigious Cancún Golf Club at Pok-Ta-Pok, designed by Robert Trent Jones Jr., is just 2 km (1.25 mi) away.
The recreational activities listed below are available either on site or near the resort; fees may apply.
- Golfing nearby
- Sailing nearby
- Personal motorized watercraft on site
- Windsurfing nearby
- Parasailing nearby
- Aerobics on site
- Playground on site
- Scuba diving on site
- Snorkeling on site
- Surfing/boogie boarding on site
- Volleyball on site
The Harmony full-service spa offers a Turkish bath, manicures and pedicures, massages, body scrubs, aromatherapy and facial treatments.
- Number of treatment rooms 2
- Manicures and pedicures
- Body scrubs
- Aromatherapy treatments
- Facial treatments
The fine print for Krystal Cancun
When you arrive
Check-in time ends at midnight
Check-in time starts at 3 PM
Minimum check-in age is 21
When you leave
Check-out time is noon
How you can pay
You need to know
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
No pets or service animals allowed
We should mention
A resort fee is included in the total price displayed. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.