Ratings based on 6 Guest Reviews

Hear it directly from our travelers
5.0 out of 5
100% of guests recommend
5.0 Room cleanliness
4.8 Service & staff
5.0 Room comfort
4.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Couples
by A traveler from Katy, Texas

Wonderful Hotel Zilara

Posted Aug 1, 2015
Pros: The service and attentiveness of the staff.
Cons: On hot days they should enclose the front lobby an air condition it.
Location: They are located in about the middle of the Hotel Zone and are within walking distance (or a short bus ride) to shopping areas and Market 28.
The hotel Zilara was exceptional. From our first steps into the hotel lobby, when we were greeted and offered champagne and a cold face towel to cool us off, to our departure 5 days later, we were blown away at the level of service and the attentiveness of the staff. The room was immaculate, the food was wonderful (especially for an all inclusive hotel). The hotel provided entertainment day and night. The hotel sits right on the beach and the view from our room was breathtaking at sunset. I would recommend the Zilara highly. It is an adult only hotel, so any kids would have to be 18 or older.
5 out of 5
Recommended
for Couples
by A traveler from Philadelphia, PA

First Rate

Posted Jul 7, 2015
Cons: The gym is extremely small. In fact, I walked over to workout several mornings but with only a few people using the weights, it was too tight a fit.
Location: Plenty of activities at the hotel and nearby. Too many to mention.
This was our second trip to this hotel, prior trip was under a different name. We found the facility exactly the same, just a few subtle differences that did not really matter to us. The food was outstanding, bars were great and the room/view was excellent. We like that all rooms have a water view, and what a beautiful view it is. I would recommend this hotel to anyone, we thoroughly enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A traveler from Pittsburgh

Best vacation

Posted Jun 21, 2015
The hotel was absolutely amazing. From the moment we arrived we were impressed. The open air lobby was beautiful and we were greeted instantly and escorted to a Hyatt platinum level concierge. We arrived a few hours before check in therefore our room wasn't ready but that was to be expected. We were given our wrist bands and told that we could use the entire facility and that our bags would be delivered to the room as soon as it was available. The service was amazing and attentive. Most of the food we had was amazing. The buffet at spice was great and had very international choices. Marie Marie was also amazing and our server Noe was very friendly and that restaurant had the absolute best margaritas in the entire resort. We would love to come back again and again
5 out of 5
Recommended
for Everyone
by A traveler from MN

We had a great time.

Posted Mar 24, 2015
Pros: Location
Cons: Late night food.
Location: Stay away from the Riviera Golf Course. They have nothing to do with this resort but take my advise and avoid that golf course.
The staff, the views, the water, the beach, the room, the pools, the booze, were all fantastic. Can't wait to go back.
5 out of 5
Recommended
for Couples
by A traveler from Mineral IL

Great customer service

Posted Feb 4, 2015
Pros: Service, Food, Service, Drinks, Service nothing could have been better.
Cons: Answers to complaints about day trip with Best Travel people at hotel area.
Location: Shopping at local mall. Taxi service to anywhere you want. Best is the BEACH
Great Service right from the time you arrive for check in. Hotel staff was always polite and helpful. Everyone greeted you upon walking up to you or to serve you. All inclusive was fantastic, drink were never a problem the staff made sure you always had a full drink no matter if you were on the beach or siting by the pool or in the main area of the hotel. The food was good, room service was good, all aspects of this hotel were great. This was our first trip to Cancun and I am glad we chose this place to stay. You cannot beat the hospitality! Rooms were very clean, beds were soft, temps in the rooms were great, Bath robes and slippers was a great addition. We had a balcony on 4th floor overlooking water and pool area, it was quite and very comfortable. It was one of the most relaxing vacations. Shopping close by at a mall where you could discuss prices instead of accepting first price given. We used the hotel travel to book a day trip to Chichenitza. The day trip was not as promised so you are better to book your day trips with the travel agency in the mall than at the hotel. I filed a complaint with the Best Travel people at the hotel but never got a reply or apology. So, better to use travel agency in the mall. That was the only problem we experienced during our week stay. The hotel is Fantastic you would not regret staying at this destination.
5 out of 5
Recommended
for Everyone
by Mary from Austin Texas

Over the top service and facility

Posted Apr 29, 2014
Pros: This is a hotel for couples. Very low key and romantic. Beach dinners, jazz bands, etc. We wanted beach and girl time.
Cons: Sound proofing between rooms and floors. The hotel was full on our last night. We could hear voices and foot traffic above and beside us.
Location: Never left the facility. We wanted sun, water, food and drink. why go anywhere else? Our stay was only 3 nights 4 days.
We wanted a girls get away- requirements. balcony, imported liquor, variety of food on-site, covered areas on beach and poolside, variety of food. we got everything we wanted and more. The hotel is mostly couples but we didn't care. 1. room was outstanding. we upgraded to 4th floor. perfect location to people watch yet still be away from any poolside noise. 2. never any question about request for drinks. we brought our own plastic cups for convenience. No need. service was off the charts. observed wait staff running just to hussle drinks faster to a customer. 3. food. We were a tiny bit disappointed in room service but marked it up to what we ordered. food at the Peligan's was off the charts excellent. only ate buffet once. never opted for the other restaurants. We had a view and superb food and service at Peligans. 4. shade -- I'm a white freckled irish blood girl who burns in 20 mins. I left 3 days from the beach with a nice color of skin and NO BURN.!!!! Am an early riser so we had choices of cabanans at 7 am. most were gone by 8am. Did observe staff setting up more on the beach as needed in the morning hours. 5. variet of food. Peligan options were more than we needed. We also enjoyed the 24 hr lounge area with fresh fruit, juices, alcohol, breads, meats, cheeses, chips, queso etc. depending on the time of day. Coffee bar has amazing fruit and chocolate crosiants. .