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4.6 out of 5

"Everyone was so friendly and accommodating. The food, where to start, so many options. The beach is large, kept free of seaweed. Cabana's everywhere s ... " More

By a verified traveler on Tue 27 Feb 2024

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Hotel Description

4.5-star beachfront property near Tortuga Beach

Beachfront retreat

Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Forum By The Sea Mall. Also, Tortuga Beach is within 3 miles (5 km) and Iberostar Cancun Golf Course is within 6 miles (10 km).

All-inclusive

A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Ocean Front Junior Suite King

Bed Count room.options.bedSize. Maximum Occupancy 2 Max
$641* Per night/room Apr 2 - Apr 3

Junior Suite Double

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Ocean View Junior Suite Double

Bed Count room.options.bedSize. Maximum Occupancy 4 Max

Ocean View Swim Up Suite King

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Presidential Suite

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Ocean Front Luxury Suite King

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Hyatt Zilara Cancun - Adults Only - All Inclusive ratings based on 39 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Zilara Cancun - Adults Only - All Inclusive

Everyone (10) Couples (19) Family (6)
5 out of 5
Everyone was so friendly and accommodating. The food, where to start, so many options. The beach is large, kept free of seaweed. Cabana's everywhere some to rent and some free. They are doing updates and repairs on some of the property, but you really don't notice it. The spa oh the spa. Does the term, "wet noodle mean anything?" That's how I felt when I left my experince.

Posted by on Feb 27, 2024

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Comment from Hotel Management

Mar 13, 2024 by Juliana, Community Mgr. Hyatt Zilara Cancún

Dear Christina,Thank you for sharing your experience at Hyatt Zilara Cancún. We are delighted to hear that you found our associates to be friendly and accommodating. It's great to know that you enjoyed the variety of food options and the pristine beach. We're also glad you had a chance to experience our cabanas and enjoyed them.We appreciate your understanding regarding the updates and repairs on some parts of the property. We strive to minimize any disruptions and are pleased to hear that it did not detract from your overall experience.As for your experience at the Zen Spa, we are thrilled to hear that you left feeling amazing - a true testament to the rejuvenating effects of our Zen Spa treatments. We hope to welcome you back to Hyatt Zilara Cancún soon for another relaxing and unforgettable stay.Warm regards,Juliana HernándezCommunity ManagerHyatt Zilara Cancún

5 out of 5

Posted by on Nov 2, 2023

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Comment from Hotel Management

Nov 24, 2023 by Juliana, Social Media Mgr. Hyatt Zilara Cancun

Dear Cathleen,Thank you sincerely for sharing your valuable opinion with us. We are thrilled to hear about your wonderful experience. Your feedback is truly appreciated. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Juliana Hernandez

5 out of 5
Had activities day and night with great food and drinks with variety.

Posted by on Oct 31, 2023

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Comment from Hotel Management

Nov 2, 2023 by Liliana Galeana

Dear Don,Thank you for your positive review! It is our pleasure to know that you fully enjoy every aspect of your stay and are looking forward to coming back. We'll be glad to be your host on a future occasion.

1 out of 5

Posted by on Oct 8, 2023

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Comment from Hotel Management

Oct 15, 2023 by Liliana Galeana

Dear Ryan,Thank you for your visit,Your feedback is always valuable as it help us to keep working to improve our services and amenities.

3 out of 5
Employees were top notch and enjoyed quality of food/drink at all inclusive. Very unhappy with their policy in pool area. You must rent a cabana $79 a day in order to use the loungers directly by the pool. This was not explained in offer online or at check in. Great way to generate revenue Hyatt at your all inclusive resort and frustrate and dissapoint your guest.

Posted by , from DECATUR on Oct 4, 2023

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Comment from Hotel Management

Oct 4, 2023 by Liliana Galeana

Dear Fred,Thank you for your reviiew and sharing your comments and observations regarding your recent stay. Your feedback is always valuable as it helps us to keep working to improve our services and amenities.

4 out of 5
Good and quiet hotel. Ideal for relaxing.

Posted by on Aug 2, 2023

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Comment from Hotel Management

Aug 4, 2023 by Eduardo Rojas

Dear Luis, thank you for sharing your experience!

5 out of 5
This was our second time staying at this property and it was as awesome as the first time. The rooms are as advertised, the staff is very friendly and helpful. The food is amazing. The property is fantastic, we love that going from the pool to the beach is very easy. There’s tons on seating, lots of free cabanas on the beach. The only thing right now is there is some construction, they were knocking down an existing building on the property, on the south side of the property. They only work from 9-5, and the walls and doors to the rooms are pretty sound proof, but it was noticeable during the afternoon if you’re wanting to nap. Not bad enough to feel the need to change rooms though. If you’re looking for quiet, calm, and a smaller resort, this is a great option.

Posted by on Jul 23, 2023

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Comment from Hotel Management

Jul 27, 2023 by Eduardo Rojas

Dear Michel, thank you very much for your review, you comments are always importan for us and we appreciate your understanding on the works that are currently taking place in our property, we are working to offer you better and improved amenities for your future trips without disturbing your vacations. I hope we can host you again really soon so you can enjoy this new additions to our resort.

5 out of 5
My wife and I visited Hyatt Zilara as a vacation "get away". We wanted one stop where we could enjoy good food, drinks, the beach, and pools without any inconveniences. Hyatt Zilara was the perfect choice. The staff was friendly and accommodating, the food was amazing, the drinks flowed easily, and the views...We loved our time at Hyatt Zilara and look forward to returning in the future.

Posted by on Jul 5, 2023

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Comment from Hotel Management

Jul 6, 2023 by Eduardo Rojas

Dear Jeremy, thank you very much for you lovely words of appreciation. It is our commitment leave every guest completely satisfied, hence, is a real joy to know we achieved our goal once again. We cannot wait for your next visit to take your vacations to the next level.

4 out of 5

Posted by on Jun 5, 2023

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Comment from Hotel Management

Jun 9, 2023 by Zitlaly Méndez

Dear Catherine, thank you for your rating!

5 out of 5
Great location. Very helpful staff. Great dining. Great ocean view. Comfortable rooms.

Posted by on Mar 20, 2023

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Comment from Hotel Management

Mar 23, 2023 by Zitlaly Méndez

Dear Kimberly, thank you for sharing your experience with us!

About the Hyatt Zilara Cancun - All Inclusive - Adults Only

Location Blvd Kukulcan Km 11.5 HZ, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Volleyball included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land sports and fitness activities and facilities are included
  • Theme parties included
  • Snorkeling included

Property Features

Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq m of conference space
  • Built in 2007
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Punta Vista - This beachfront restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Beach yoga on site
  • Racquetball/squash on site
  • Golfing nearby
  • Yoga classes/instruction on site

Spa Services

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Grey water recycling system
  • Car recommended
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • All Inclusive Hyatt
  • All Inclusive Hyatt Cancun
  • Cancun Zilara Hyatt
  • Hyatt All Inclusive
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Zilara Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara Adults All Inclusive
  • Hyatt Zilara Cancun Adults
  • Hyatt Zilara Adults
  • Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara Adults All Inclusive All-inclusive property
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
  • Hyatt Zilara Cancun All Inclusive Adults Hotel
  • Hyatt Zilara All Inclusive Adults Hotel
  • Hyatt Zilara Cancun All Inclusive Adults
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara All Inclusive Adults
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
  • Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Hyatt Zilara Cancun Adults Only All Inclusive
  • Hyatt Zilara Inclusive Adults

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.