"Everyone was so friendly and accommodating. The food, where to start, so many options. The beach is large, kept free of seaweed. Cabana's everywhere s ... " More
Beachfront retreat
Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Forum By The Sea Mall. Also, Tortuga Beach is within 3 miles (5 km) and Iberostar Cancun Golf Course is within 6 miles (10 km).
All-inclusive
A full-service spa, 6 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.
Mar 13, 2024 by Juliana, Community Mgr. Hyatt Zilara Cancún
Dear Christina,Thank you for sharing your experience at Hyatt Zilara Cancún. We are delighted to hear that you found our associates to be friendly and accommodating. It's great to know that you enjoyed the variety of food options and the pristine beach. We're also glad you had a chance to experience our cabanas and enjoyed them.We appreciate your understanding regarding the updates and repairs on some parts of the property. We strive to minimize any disruptions and are pleased to hear that it did not detract from your overall experience.As for your experience at the Zen Spa, we are thrilled to hear that you left feeling amazing - a true testament to the rejuvenating effects of our Zen Spa treatments. We hope to welcome you back to Hyatt Zilara Cancún soon for another relaxing and unforgettable stay.Warm regards,Juliana HernándezCommunity ManagerHyatt Zilara Cancún
Nov 24, 2023 by Juliana, Social Media Mgr. Hyatt Zilara Cancun
Dear Cathleen,Thank you sincerely for sharing your valuable opinion with us. We are thrilled to hear about your wonderful experience. Your feedback is truly appreciated. We look forward to the pleasure of welcoming you back in the near future.Warm regards,Juliana Hernandez
Nov 2, 2023 by Liliana Galeana
Dear Don,Thank you for your positive review! It is our pleasure to know that you fully enjoy every aspect of your stay and are looking forward to coming back. We'll be glad to be your host on a future occasion.
Oct 15, 2023 by Liliana Galeana
Dear Ryan,Thank you for your visit,Your feedback is always valuable as it help us to keep working to improve our services and amenities.
Oct 4, 2023 by Liliana Galeana
Dear Fred,Thank you for your reviiew and sharing your comments and observations regarding your recent stay. Your feedback is always valuable as it helps us to keep working to improve our services and amenities.
Aug 4, 2023 by Eduardo Rojas
Dear Luis, thank you for sharing your experience!
Jul 27, 2023 by Eduardo Rojas
Dear Michel, thank you very much for your review, you comments are always importan for us and we appreciate your understanding on the works that are currently taking place in our property, we are working to offer you better and improved amenities for your future trips without disturbing your vacations. I hope we can host you again really soon so you can enjoy this new additions to our resort.
Jul 6, 2023 by Eduardo Rojas
Dear Jeremy, thank you very much for you lovely words of appreciation. It is our commitment leave every guest completely satisfied, hence, is a real joy to know we achieved our goal once again. We cannot wait for your next visit to take your vacations to the next level.
Jun 9, 2023 by Zitlaly Méndez
Dear Catherine, thank you for your rating!
Mar 23, 2023 by Zitlaly Méndez
Dear Kimberly, thank you for sharing your experience with us!
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Entertainment
Not included
Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Cancun property.
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Punta Vista - This beachfront restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.
2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.