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Room type

Suite, 1 King Bed

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Standard Room, 1 Double Bed

Max Occupancy: 2 guests (up to 1 child)

Standard Double Room, 2 Double Beds

Max Occupancy: 4 guests (up to 3 children)

Get an overview of this hotelFamily-friendly Cancun hotel in Downtown Cancun with 3 restaurants

With a stay at Hotel Xbalamque Resort and Spa, you'll be centrally located in Cancun, steps from Palapas Park and minutes from Iglesia de Cristo Rey.

This family-friendly hotel is within close proximity of Ayuntamiento de Benito Juarez and Market 28.

Make yourself at home in one of the 91 air-conditioned guestrooms. Rooms have private balconies or patios. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Treat yourself with massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, an outdoor pool, and a sauna. Additional features include complimentary wireless Internet access, concierge services, and a hair salon. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Enjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Featured amenities include complimentary high-speed (wired) Internet access, complimentary newspapers in the lobby, and a 24-hour front desk. Planning an event in Cancun? This hotel has facilities measuring 915 square feet (85 square meters), including a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

Hotel Amenities

Hotel Amenities

In addition to an outdoor pool and a seasonal outdoor pool, Hotel Xbalamque Resort and Spa provides a sauna and a steam room. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered. Public areas are equipped with complimentary high-speed wired and wireless Internet access.

Event facilities measuring 915 square feet (85 square meters) include a meeting room. This family-friendly hotel also offers a nightclub, spa services, and a library. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

  • Conference space size (meters) - 85
  • One meeting room
  • Free valet parking
  • Luggage storage
  • Wedding services
  • Free WiFi
  • Porter/bellhop
  • 24-hour front desk
  • Airport transportation (surcharge)
  • Total number of rooms - 91
  • Number of floors - 3
  • Bar/lounge
  • Coffee shop or café
  • Free newspapers in lobby
  • Free breakfast
  • Concierge services
  • Elevator/lift
  • Hair salon
  • Free wired high-speed Internet
  • Tours/ticket assistance
  • Library
  • Spa treatment room(s)
  • Multilingual staff
  • Nightclub
  • Parking (limited spaces)
  • Garden
  • Poolside bar
  • Safe-deposit box at front desk
  • Free self parking
  • Year Built 1990
  • Area shuttle (surcharge)
  • Number of restaurants - 3
  • Conference space size (feet) - 915
  • Sauna
  • Shopping on site
  • Number of buildings/towers - 1
  • Spa services on site
  • Steam room
  • Outdoor pool
  • Outdoor seasonal pool
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Family Friendly Amenities

  • Family Hotel
  • Outdoor pool
  • Free Wi-Fi

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Free self parking, Free valet parking, Parking (limited spaces)

Room Amenities

  • Rainfall showerhead
  • Free toiletries
  • Premium bedding
  • Balcony or patio
  • Climate control
  • Air conditioning
  • Phone
  • Daily housekeeping
  • Private bathroom
  • Shower only
  • Desk
  • Television
  • Iron/ironing board (on request)
  • Cable TV service
  • Free WiFi
  • Free wired high-speed Internet
  • Room service (limited hours)
  • Rollaway/extra beds (free)
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Where to Eat

Guests are offered a complimentary continental breakfast.

La Adelita - This restaurant specializes in Mexican cuisine. Open daily.

Cafebreria El Pabilo - This coffee shop serves lunch and dinner. Open daily.

Los cuatro elementos - This bar serves brunch only. Open select days.

Restaurante Buonissimo - Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open select days.

Room service (during limited hours) is available.

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Nearby Things to Do

An outdoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a steam room.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Skydiving nearby
  • Ecotours on site
  • Pilates classes on site
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Spa Services

  • Manicures and pedicures
  • Massages
  • Body treatments
  • Facial treatments

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Hotel Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out time is Noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No cribs (infant beds) available

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Fees

The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

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