Posted Apr 30, 2013
This was a wonderful time to visit Cancun. When we got to the Gran Caribe Real, they informed us that they didn't have any ocean view rooms, which we had booked and paid for. So, they encouraged us to upgrade to their concierge floor (6th floor) with an ocean view, which they could give us in a couple of days. They discounted the upgrade. So we spent the first two days in a lower level room with a view of the parking lot. Two days later we got moved to the 6th floor, which we liked much better, of course. After talking to other guests, they were possibly doing this to many people. The rest of our visit was ver nice. All of the service was great! Daniel and Marco were very friendly and helpful. It would have been nice to have more shade around the pool area. There were a few cabanas at the pool and many on the beach, but you had to get up early to save one around the pool. Thought the food was very good for the most part. The buffet's didn't change much, but, we didn't care. Not sure if we will come back to this resort, but the beach was beautiful and the room was nice.