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"When I got my first room it was noisy do to the people traffic and my pool was shared with next door. The staff was made aware of my disappointment an ... " More

By a verified traveler on Thu 29 Feb 2024

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Hotel Description

3-star beachfront resort near Forum Beach

On the beach

Your stay at this Zona Hotelera resort places you within 2 miles (3 km) of La Isla Shopping Mall and Forum Beach. Cancun Convention Center and Tortuga Beach are also within 3 miles (5 km).

All-inclusive

This smoke-free resort features 4 restaurants, 2 outdoor pools, and a gym. Bring the family and enjoy the free kid's club, children's pool, and playground. Enjoy the a rooftop terrace and perks like free self parking and free WiFi.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$227* Per night/room Apr 12 - Apr 13

Swim-up Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swim-up Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Flamingo Cancun - All Inclusive ratings based on 25 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Flamingo Cancun - All Inclusive

Everyone (12) Couples (8) Family (5)
5 out of 5
When I got my first room it was noisy do to the people traffic and my pool was shared with next door. The staff was made aware of my disappointment and upgraded my to a Jr suit and no noise. Next time I'll bring the wife. The Jr suit is a must have.

Posted by , from Columbus on Feb 29, 2024

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Comment from Hotel Management

Feb 29, 2024 by Felipe Reyes

Dear guest, we are sure that your experience was ultimately positive. Our collaborators are always attentive to the satisfaction of our clients.We greatly appreciate your comments and we hope to see you soon.

1 out of 5

Posted by on Jan 10, 2024

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Comment from Hotel Management

Jan 14, 2024 by FELIPE REYES

Dear guest, we want to thank you for choosing Hotel Flamingo as your first option and we hope to see you soon.

5 out of 5
Bathroom dirty and the shower drain clogged.

Posted by on Dec 17, 2023

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Comment from Hotel Management

Jan 7, 2024 by FELIPE REYES

Dear guest, we greatly appreciate your comments and we look forward to seeing you back. The doors of Flamingo Cancun will always be open for you and your family.

1 out of 5

Posted by on Dec 11, 2023

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Comment from Hotel Management

Dec 13, 2023 by social media

Hola Jonh, gracias por habernos visitado.

1 out of 5
Food was inedible, some staff was unable to help because of language barrier, spa discount was not honored, tv and internet were both out, property next door was under construction so there was banging all day when I was trying to relax

Posted by on Apr 14, 2023

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Comment from Hotel Management

Apr 14, 2023 by Felipe Reyes

Dear guest, we are sorry for all the inconveniences you write to us, I am sure that we are working hard to avoid our maintenance times so that more guests enjoy their vacations

4 out of 5
The staff was friendly, and accommodating. The eating choices were limited, two restaurants, pizza and burgers only available at bar areas. The last bar is open only until 11 pm. 😐 It is a great place to relax it is definitely not a place to party.

Posted by on Apr 11, 2023

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Comment from Hotel Management

Apr 12, 2023 by Social Media Flamingo

Hello! We appreciate your comments and knowing that you had a relaxed time. Kind regards!!1

4 out of 5
Okay

Posted by on Feb 20, 2023

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Comment from Hotel Management

Feb 23, 2023 by Felipe Reyes

Dear, Ri JianThank you for your positive coment

1 out of 5
Very disappointed. My trip to Cancun was delayed, due to weather, by two days. However, I kept communication open with the resort and they agreed to hold my room for me until I got there. Upon arriving, the staff told me my room was gone and there were no other rooms available. I showed him the email and he continued to make excuses. I asked to speak with a manager, and he told me to have a seat.. an hour later there was still no manager to speak with so I asked him what can we do.. I had been up since 4 am, traveling all day to get there. He continued to deny my reservation (despite showing proof of purchase and the email communication) and then began to make up lies, even printing a false receipt showing that the room wasn’t paid for. (The card on the false receipt was a Mastercard and I used a visa to book it 6 weeks prior). At this point I had been in the lobby close to 2 hours with no food or water arguing with him, as he attempts lie after lie. Eventually he says he can give me a room for just one night, and I will need to pay again for the remaining nights. (Previously he told me he had NO rooms available for that night.. another lie) I finally left, mentally, emotionally, and physically exhausted. If you value honesty and integrity, DO NOT stay here.

Posted by on Feb 18, 2023

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Comment from Hotel Management

Feb 23, 2023 by Felipe Reyes

Dear traveler, we are very sorry for the inconvenience on behalf of the flamingo hotel, we offer you our sincere apologies

5 out of 5
I like the beach, the water was clean and clear, and the pools was very nice.

Posted by on Oct 11, 2022

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Comment from Hotel Management

Oct 12, 2022 by Social Media Flamingo

Thank you so much for your comments.

1 out of 5
This property was not as advertised. They had 1 restaurant sort of. ( website says 4 ). 1 bar … sort of. The staff was rude and unhelpful. Everything was dirty. DO NOT stay here Only redeeming quality is how wonderfully Travelocity handled my need to check out immediately and got me a refund.

Posted by on Aug 17, 2022

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Comment from Hotel Management

Oct 17, 2023 by social media

We are very sorry for the inconvenience you went through, we thank you in advance for having stayed with us.

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Room service
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Gratuities

  • Onsite entertainment and activities included
  • Minibar beverages - restrictions apply
  • Gratuities not included
  • Fitness facilities included
  • Childcare not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Onsite live performances included
  • Theme parties included
  • Room service not included

Property Features

Flamingo Cancun - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Flamingo Cancun - All Inclusive, you'll find 2 outdoor swimming pools, a fitness center, and a children's pool. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, spa services, and a library are also featured at the family-friendly Flamingo Cancun - All Inclusive. Free self parking is available. This Art Deco Cancun resort is smoke free.

  • 249 guestrooms or units
  • 6 levels
  • 3 buildings
  • 4 dining venues
  • Built in 1985
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Parking: Free self parking

Room Amenities

Flamingo Cancun - All Inclusive offers 249 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with deep soaking bathtubs and complimentary toiletries. This Cancun resort provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:30 AM.

La Fuente - This poolside restaurant serves breakfast, brunch, lunch, and dinner.

Albatros - This beachfront theme restaurant serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Don Roberto´s Bar & Pizza - This theme restaurant is located by the pool and specializes in pizza. Guests can enjoy drinks at the bar. Open daily.

Snack Bar Las Palmas - This family restaurant is located by the pool. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby
  • Sailing nearby
  • Parasailing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Flamingo Cancun - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • Noise-free rooms not guaranteed
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • New Year's Eve (31 December) Gala Dinner per adult: USD 100
  • New Year's Eve (31 December) Gala Dinner per child: USD 60 (from 6 to 12 years old)
  • A tax is imposed by the city: USD 4.50 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12 for adults and USD 6 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Flamingo
  • Cancun Flamingo Resort
  • Flamingo Cancun
  • Flamingo Cancun Resort
  • Flamingo Resort Cancun
  • Resort Flamingo Cancun
  • Cancun Flamingo Hotel
  • Flamingo Cancun Hotel Cancun
  • Cancun Flamingo Hotel
  • Flamingo Resort Cancun

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.