"Great price, facilities, hospitality and location"
After reading several reviews earlier, I decided to try this hotel for my first trip to Cancun. I would say, I am more than happy with what I got. The hotel is great and the staff is quite customer focused. The all-inclusive part is really worth as they have great food and the chef can customize the preparation based on what you want. They have enough bars to make you walk the least to get your fav drink, no matter which part of the hotel you are and what you are doing. The beach is clean and the ocean waters are close to the compound, so you don't have to walk too much. We enjoyed releasing the baby turtles with our own hands several times during our one week stay, for which you would have otherwise paid elsewhere. There was an attempt to sell timeshare-like package but its all optional and no pressure. My special call out to their entertainment staff who did an excellent job in singing, dancing, and all other sorts of activities arranged free for the guests every night. The place is in the Hotel zone but not in that part where most of the malls and street shops are (like Riu, Pallazo, etc.) The disadvantage about this is that you got to take a public transit (very reliant and affordable) if you have to go anywhere outside the hotel. The good part is that, it is away from the noise and the typical marketplace crowd, so you can relax and enjoy your stay at the hotel. One really does not require to step outside the hotel as you can spend a whole week enjoying the hotel facilities like pools, bars, beach, night shows, spa, massage, etc.
Tips are ofcourse optional, but do tip if you loved the service as the staff is really helpful and they try their best to give you the best comfort. In a summary here are the great and not so great things about the hotel -
a) Good beach, b) 4 pools, c) Courteous staff, d) All rooms (except lagoon viewing suites) have a full or partial ocean view, f) Good location, g) All-inclusive, h) High quality drinks I) Kid and family friendly j) Entertainment programs.
NOT SO GREAT: a) A little away from malls, b) No shuttles to the city/malls c) No Mexican food option for night (day-time - you do have good Mexican options)
Seattalite from Seattle, WA