Ratings based on 234 Guest Reviews

Hear it directly from our travelers
3.8 out of 5
85% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Everyone
by A travelerfrom Connecticut

They made it right!

Posted Mar 31, 2015
Our first room was similar to a walk in closet. The shower was not suitable for anyone taller then 5 feet. We called the front desk and they moved us immediately without a problem to a much nicer room. The hotel was under construction the weekend we stayed but wasn't loud at all. Hotel does not have a place for coffee or breakfast but I'm assuming that's what they are building. Hotel was close to everything. Valet was friendly and efficient. Will stay again once construction is done. Curious to see the new changes coming.
Comment from Hotel Management
Apr 2, 2015 by June McDougall, Hotel Management
Dear Gina, Thank you for your feedback. We are so glad that we were able to accommodate you with a room that was more suitable for your needs and appreciate you complimenting our Valet Team. Please accept our apologies for not not able to assist you with dining in our lobby restaurant, however McCormick and Schmick's (located within our hotel building) did have coffee and breakfast in the mornings; we regret that you were not properly informed about this. So many wonderful changes are coming to our hotel very soon and we hope you'll come back to see them all! Best wishes, June McDougall Managing Director
4 out of 5
Recommended
for Everyone
by A travelerfrom Morton, Il

GREAT LOCATION

Posted Mar 24, 2015
Location: Quite a lot to do within walking distance of the hotel.
Great location. Hotel was nice (I'm sure even nicer once all the renovations are done).
Comment from Hotel Management
Mar 31, 2015 by June McDougall, Hotel Management
Thank you for your review. We are delighted to inform you that our public space renovations are almost complete and we're very excited about our changes. Hopefully you'll come back for a renewed experience!
3 out of 5
Recommended
for Everyone
by A travelerfrom Boston

Christmas Eve

Posted Mar 24, 2015
Pros: view, quietude.
Cons: Amenities.
Location: It was Christmas Eve, and this usually vibrant part of town was completely dead.
I realized upon arrival why the price was so low. There was construction going on, and few amenities were available. The gym was a few pieces of equipment in a regular hotel room. No pool. No hot tub. I was lucky though, and had the room with the good view. Was it 1595? Something like that.
Comment from Hotel Management
Mar 31, 2015 by June McDougall, Hotel Management
Thank you for your review. We are delighted to inform you that our public space renovations are almost complete and we're very excited about our changes. Our all-new 19,000 sq ft David Barton Gym will also be open by the end of this week. We hope you'll come back for a renewed experience.
5 out of 5
Recommended
for Everyone
by A travelerfrom California

Great hotel central location

Posted Mar 24, 2015
I stayed there at Xmas. The room was very comfortably furnished and the staff were extra helpful. I want to return there. Great location central to Back Bay and theaters.
Comment from Hotel Management
Mar 27, 2015 by June McDougall, Hotel Management
Thank you for staying with us over the holidays. We hope you'll come back soon to see us again!
5 out of 5
Recommended
for Everyone
by A traveler

Killer location for moderate price.

Posted Mar 24, 2015
Hotel lobby under construction. Great location. Wakable to Beacon Hill, Back Bay and downtown. Oversized room, comfortable bed. Less expensive than neighboring hotels.
Comment from Hotel Management
Mar 31, 2015 by June McDougall, Hotel Management
Thank you for your feedback. Looking forward to welcoming you back again soon!
4 out of 5
Recommended
by Agreenfrom New Jersey, United States

Perfect location

Posted Dec 1, 2013
We stayed for the weekend (Fri to Sun.) It is only a block to the Public Gardens and Boston Commons. Could also walk to stops for city trolley and duck tours. Hotel service was great and food at the onsite restaurants was good. We got a petite room, which would have been adequate for one person but was cramped for a couple. Although well decorated and with a comfy bed, it was smaller than cruise staterooms we have had. Would definitely stay there again, but in a regular hotel size room. Warning - if travelling in late fall or winter - Boston weather can be cold, the city wind will chill you through the warmest coats, so add layers.
Comment from Hotel Management
Aug 30, 2014 by BostonParkPlaza, Hotel Management
Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon!
Comment from Hotel Management
Aug 30, 2014 by BostonParkPlaza, Hotel Management
We appreciate the feedback you have provided and hope that you will stay with us again to allow us another opportunity to "wow" you during your stay.
Comment from Hotel Management
Feb 28, 2014
Thank you for your feedback; we greatly appreciate your comments. Looking forward to welcoming you back again soon!
1 out of 5
by RonPnfrom San Antonio, TX

Desperate need to renovate

Posted Nov 7, 2013
This could be such a nice and quaint hotel as well as historic, but wow, they sure need to renovate.  Especially for paying that much.  The room was very small, as in most large cities, but when it was as run down as it was, it was the worst place we stayed in our trip up the New England coast (staying in five hotels).  I actually LOL'd when I went to get into the shower.  I'm an average-sized 200 lb guy, but the shower was narrower than I was!  The shower curtain was draped over one side of me as I showered!
1 out of 5
by stellerfrom Falmouth, MA

so disappointed

Posted Oct 30, 2013
we have stayed here many times but this was totally embarrassing. i booked this one night reservation for relatives from florida and virginia to celebrate my daughters 40th b-day, and they had no toilet!!! the first time it was used it overflowed and they had to use the bath tub until they checked out in the morning. a call to management got no response, so sad to say!
2 out of 5
by RealLoveBoston

not impressed

Posted Oct 30, 2013
The first thing I noticed was the small cramp sized room and bathroom. The heater was blowing "cold" air and when i called the front, they said the heater starts working from 9:30 pm. It was COLD!!
1 out of 5
by ZYoungfrom New York, NY

Do not stay here

Posted Oct 29, 2013
We arrived to check in at 11:00 at night and were told that the hotel was overbooked. The agent informed us that they could give of a room that was part of a suite but had a pull out couch. He said the room was large. It was 11 at night. We didn't care how large the room was, we cared about the bed. The agent went away, came back and told us that he found  a room with a bed. We went up to our room. Reeked of cigarette smoke and mildew. The mattress had seen better days, indented in the center as if a large man had slept there for 20 years. Clearly this room was out of commission and they never should have let a guest stay in it. It was midnight at this point and all we wanted to do was sleep. So we did. They clearly did not have a suitable room so why complain. After dry cleaning our clothes, twice, after we got home, we realized we would have been better off stating on the couch. Our friend's couch. For free.