Would not recommend---there are better places Posted Feb 2, 2015
This was our 10th trip to an all-inclusive resort in the Carribean/Mexico area, and we just like clean, friendly resorts with a great beach and decent food, but don't expect everything to be the best. That said, the Majestic Elegance was a big disappointment to us. They are trying to portray themselves as an upscale resort, but the place needs major renovations, and the food & drinks are low quality. They say they are a "family" resort, yet they have drinking games and "Sexy Mister" contests during the middle of the day right on the beach and at the main pool. The staff does not appear to like their jobs, and we only encountered a few that were actually friendly. Communication was definitely a problem, even knowing a little Spanish. Check-in took two and a half hours, and 5 different people at the front desk, including their customer relations people, only to get a room that wasn't clean and we never could get resolved. They also have a mouse problem. The beach is pretty, although very crowded, but the narrowest of any along a 3+ mile stretch of resorts, and the water the first couple of days was very dirty in front of this resort but not the others. The highlight of our stay was the massage on the beach by Susana and her partner. So overall, we've been to so much nicer resorts for the same or less money, and we would not go back here or recommend it to friends.