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"Very clean rooms. Comfortable beds. The staff has great customer service skills. Good breakfast menu. Good location. " More

By a verified traveler on Sun 26 Jan 2020

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Hotel Description

Family-friendly 3.5-star hotel with outdoor pool

In Baños de Agua Santa

With a stay at this Baños de Agua Santa hotel, you'll be steps from Termas de la Virgen and within a 10-minute walk of Juan Montalvo Park. Church of the Virgin of the Holy Water and Sebastian Acosta Park are also within half a mile (1 km).

Full-service spa, dining

A full-service spa, a 24-hour gym, and a restaurant are all featured at this smoke-free hotel. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities. Enjoy the outdoor pool and free perks like buffet breakfast and free self parking.

Cabañas Luxury Matrimonial

Bed Count 1 King Bed Maximum Occupancy 2 Max
$147* Per night/room May 7 - May 8

Plaza Sangay Matrimonial

Bed Count 1 King Bed Maximum Occupancy 2 Max

Plaza Sangay Doble

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Plaza Sangay Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Jacaranda Doble

Bed Count 1 King Bed Maximum Occupancy 2 Max

Cabañas Luxury Doble

Bed Count 2 King Beds Maximum Occupancy 4 Max

Sangay Spa Hotel ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sangay Spa Hotel

Family (3)
2 out of 5
They did not have our room ready at the time of check-in. Some of the staff was very nice and then the rest seemed to be bothered by everyone and everything. We had a great massage in the spa. The ladies that work in that area are fabulous.

Posted by on Jan 24, 2023

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5 out of 5
Very clean rooms. Comfortable beds. The staff has great customer service skills. Good breakfast menu. Good location.

Posted by on Jan 26, 2020

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Comment from Hotel Management

Feb 26, 2020 by Hotel Manager

Dear guest, Thank you for taking the time to share your wonderful review following your recent visit to Baños It is lovely to read that you enjoyed your time at Hotel Sangay. The staff take great interest in our guests to ensure that they have everything they need to make sure that their stay is comfortable and memorable and so we are thrilled that you felt our service was great. We constantly endeavor to exceed our guest’s expectations of service and it is rewarding to hear that these efforts are noticed. We look forward to welcoming you back to the hotel again. Yours sincerely, Israel Alban

Property Features

Sangay Spa Hotel offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. Business amenities include a business center and a meeting room. A children's pool, a 24-hour health club, and a sauna are also featured at the family-friendly Sangay Spa Hotel. Self parking is free. This 3.5-star Baños de Agua Santa hotel is smoke free.

  • 66 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sangay Spa Hotel offers 66 accommodations with complimentary bottled water and hair dryers. 36-inch Smart televisions come with cable channels. This Baños de Agua Santa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Desk
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.

Onsite venue - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor tennis court and a 24-hour health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Racquetball/squash on site

Spa Services

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

  • Sauna in spa
  • Spa tub in spa
  • Couples treatment rooms
  • Reflexology
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices in meeting rooms
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 10 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sangay Spa
  • Sangay Spa Banos
  • Sangay Spa Hotel
  • Sangay Spa Hotel Banos
  • Sangay Hotel Banos
  • HOTEL SANGAY Baños
  • HOTEL SANGAY
  • SANGAY Baños
  • HOTEL SANGAY Banos
  • Sangay Hotel Banos Agua Santa
  • Sangay Spa Hotel Baños de Agua Santa
  • Sangay Spa Hotel Hotel Baños de Agua Santa
  • Sangay Spa
  • Sangay Spa Hotel Hotel
  • HOTEL SANGAY
  • Sangay Spa Hotel Hotel
  • Sangay Spa Hotel Baños de Agua Santa
  • Sangay Spa Hotel Hotel Baños de Agua Santa

You should know

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.