"The room and the halls had a Smokey stinch. There were several hairs on the sheets. I expected the eating utensils at the very least to be in the room ... " More
In Columbia
Within 3 miles (5 km) of this Columbia hotel, you'll find Earth Treks Climbing Center and Hyper Kidz. Also, Blandair Regional Park is within 3 miles (5 km) and Timbers at Troy Golf Course is within 6 miles (10 km).
Fitness center
A gym, free self parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. A picnic area and barbecue grills are also provided.
Sep 10, 2021 by Hotel Management
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
May 23, 2020 by Hotel Management
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will take action so we can prevent these issues from occurring again. Thank you for staying with us and leaving your feedback. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management
Sep 21, 2019 by Hotel Management
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Aug 19, 2019 by Hotel Management
Mecha, thank you for choosing us. We are sorry for the odor you encountered and regret the inconvenience caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that we can improve our future guest's experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Jul 29, 2019 by Hotel Management
Thank you for your review. We are sorry for the cleanliness and service issues you encountered during your visit. We are working with our housekeeping and front desk teams to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
May 7, 2019 by Hotel Management
Thank you for choosing our hotel. Although our location worked well for you, we apologize for the inconvenience you had due to the spider in your room. Please be assured that your feedback regarding the oversight is shared with our housekeeping team. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
As a guest of Extended Stay America Select Suites Columbia Gateway Drive, you'll find a fitness center, barbecue grills, and a vending machine. WiFi is free in public spaces. The business-friendly Extended Stay America Select Suites Columbia Gateway Drive also features a picnic area, laundry facilities, and an elevator. Self parking is free. This Columbia hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Extended Stay America Select Suites Columbia Gateway Drive offers 95 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, and microwaves. Bathrooms include shower/tub combinations. This Columbia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.
Recreational amenities at the hotel include a fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
The front desk is open daily from 9:00 AM - 10:00 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The front desk at this property is open daily from 9:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.