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"Definitely needs upgrades. For a six person room we only had 2 towels. Asked for more towels and I had to return the first 2 to get 2 new ones. The
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Your stay at this St. Johns hotel places you within 3 miles (5 km) of Austin Community College Highland and Cast Clinic - Dell Children's Medical Center. North Austin Optimist Baseball Field and Thinkery are also within 3 miles (5 km).
Free perks
This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the free WiFi in public areas and onsite conference space. Guests will appreciate freebies like on-the-go breakfast and free self parking.
Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking
Bed Count1 Queen BedMaximum Occupancy
4 Max
Deluxe Studio, Multiple Beds, Non Smoking
Bed Count2 Full BedsMaximum Occupancy
6 Max
Extended Stay America Suites Austin Metro ratings based on 7 Verified Reviews
Review Summary
1.7
out of 5
1.5 out of 5.0
Room cleanliness1.0 out of 5.0
Service & staff3.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition1.5 out of 5.0
Guest reviews for Extended Stay America Suites Austin Metro
Everyone (3)Couples (2)Family (1)
1 out of 5
When I arrived to check in at the property it was after dark and there were people hanging around outside the building smoking weed. There was garbage all over the grounds and kids running in and out of the building. A female was sitting inside the building and was staring as if she was high. I felt completely unsafe and left immediately. I would NOT recommend this property.
Posted by Catherine on Oct 31, 2023
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Comment from Hotel Management
Oct 31, 2023
by Hotel Management
Dear Catherine, We regret that we couldn't give you a better impression from the moment you arrived at our property, and we apologize for any frustration this undoubtedly caused. The various situations you've described are unacceptable by our standards, and we will look into these matters to ensure future guests are not similarly impacted. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. We appreciate you bringing this to our attention and hope you'll give us another opportunity to regain your trust and confidence.Sincerely,Hotel Management
1 out of 5
Room smelled of smoke, tv remote didnt work, no coffee pot, no iron. Propert just stunk. Horrible guest services i called 10 time no response.
Posted by Brandi on May 11, 2022
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3 out of 5
Definitely needs upgrades. For a six person room we only had 2 towels. Asked for more towels and I had to return the first 2 to get 2 new ones. The rooms had no wastebaskets. The free breakfast consisted of coffee.
Posted by a verified traveler on Aug 8, 2021
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Comment from Hotel Management
Aug 9, 2021
by Hotel Management
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.
Sincerely,
Hotel Management
2 out of 5
The property was very bare bones. The website registration said our stay included "continental breakfast," however the hotel has "grab and go" breakfast, and when that ends, so does all coffee service. There was no coffee maker in the room. Both vending machines were broken. There were no extra pillows on the property anywhere. Because a cold front came through the day before it was a bit colder than normal. We turned on the heat in the room which had not been used in awhile, and it created such an awful smell that we couldn't use it. We did, on the plus side, get an extra blanket.
Posted by a verified traveler on Oct 16, 2019
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Comment from Hotel Management
Oct 17, 2019
by Hotel Management
Thank you for being our guest. We are sorry our grab-and-go breakfast offerings were not of your liking and regret the disappointment you experienced. We will make a note of your feedback as we plan any changes to our selections. We are reviewing the concerns you mentioned regarding this with our staff to see these items are always well-stocked. Please note, coffee-maker is available at the front desk and are complimentary. Your concerns regarding the vending machine and heater have been shared with the maintenance team to fix it immediately. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.
Sincerely,
Hotel Management
1 out of 5
This property is in a bad location. It's about 9 miles away from Downtown Austin where all the major activities and events are. Not only was it far from town, this location was feasted with roaches in the bathroom and kitchen area despite having supposedly been previously cleaned. There were dead bugs in the light fixtures and stains throughout the entire room including the lamp shades, carpeting, and bedding. The halls and common areas of the facility were filthy as if they hadn't been swept or mopped in ages. And the halls smelled foul like dirty trash throughout. The pool they have pictured is not the pool at this location. In fact, the pool here had water with all kinds of debris and dead bugs in it. I didn't have a good experience at this hotel at all and wished I could have booked a different location once I got here.
Posted by a verified traveler on Jun 11, 2019
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Comment from Hotel Management
Jun 12, 2019
by Hotel Management
Thank you for choosing us. We apologize for the cleanliness and odor issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve.
Sincerely,
Hotel Management
2 out of 5
The first room we were given had not been cleaned. There was trash everywhere. I went down and go a different room. The second room was spacious but smelled like whatever meal was last cooked in the kitchen area instead of clean. The website listed free breakfast but the breakfast literally consisted of granola bars and pre-packaged mini muffins, nothing else. No coffee or warm food. No juice. We did reserve a second room that was clean and had no issues. However, I will not be staying here again.
Posted by Lynita, from Texas on Oct 30, 2018
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Comment from Hotel Management
Nov 1, 2018
by Hotel Management
Lynita, we appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your comments have been shared with our team to make sure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality that we wanted you to experience.
Sincerely,
Hotel Management
2 out of 5
You get what you pay for!
Hotel staff was nice, but they go home at 9pm and no staff are onsite for emergencies etc. Issues with room - carpet had red stains, found trash in tub on arrival, door security lock was hanging down. Just not a good choice.
Posted by a verified traveler on Aug 19, 2009
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About the Extended Stay America Suites Austin Metro
Extended Stay America Suites Austin Metro offers its guests a fitness center and a seasonal outdoor pool. Public spaces have free WiFi. Free breakfast is served daily. The business-friendly Extended Stay America Suites Austin Metro also features a vending machine, coffee/tea in a common area, and laundry facilities. Self parking is free. This Austin hotel is smoke free.
84 guestrooms or units
3 levels
Built in 1998
To-go breakfast (free)
Conference space
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Front-desk safe
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Kitchen
Laundry facilities
Full-sized refrigerator/freezer
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Extended Stay America Suites Austin Metro offers 84 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.
In-room kitchen
Flat-screen television
Cable channels
Premium channels
Refrigerator (full size)
Microwave
Stove
Dishwasher
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (on request)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.
Nearby Activities
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair accessible parking
Wheelchair accessible (may have limitations)
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 17 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
Only dogs and cats are allowed
Maximum 2 pets
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.
Service animals are allowed
Service animals are exempt from fees/restrictions
Masks are compulsory at the property
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 17
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Children stay free
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
Service animals are exempt from fees
Housekeeping fee: USD 10 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Extended Stay America Austin Metro
Extended Stay America Metro Austin
Extended Stay America Metro Hotel Austin
Extended Stay Deluxe Austin-Metro Hotel Austin
Extended Stay America Austin Metro Hotel
Extended Stay America Metro Hotel
Extended Stay America Metro
Extended Stay America Austin Metro
Extended Stay America Suites Austin Metro Hotel
Extended Stay America Suites Austin Metro Austin
Extended Stay America Suites Austin Metro Hotel Austin
You should know
The seasonal pool will open in March and close in September.
Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions
Extended Stay America Suites Austin Metro is 10.8 mi (16-min drive) away from the Austin-Bergstrom Intl. Airport (AUS) airport, the closest popular airport to the property.
Airport shuttle services are not available at Extended Stay America Suites Austin Metro.
Extended Stay America Suites Austin Metro offers free on-the-go breakfast every day from 6 AM to 9:30 AM.
No, there is no casino at this hotel.
Check-in start time: 3:00 PM; Check-in end time: midnight.
This hotel offers free self parking.
Extended Stay America Suites Austin Metro features a seasonal outdoor pool.
There are no spa services available at this hotel.
Extended Stay America Suites Austin Metro is 4.5 mi away from Austin.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
